Flair AirlinesReviews 166

I got an e-mail today saying that my flight from Edmonton to Montreal tomorrow had a changed departure time from 0730h to 1210h. I engaged the chat bot which ultimately could not help me with my question as to why the departure time had changed. I was connected with an agent who also was useless with the answer. I will fly West Jet from now on. A previous flight I took with Flair was delayed twice. They suck.

They lost my luggage on my flight from Nashville to Toronto almost 15 days ago, and no one has done anything. They have the absolute worst customer service I have ever dealt with in my entire life. It's impossible to speak to a human, everything is ran by automated bots. The reason the flights are so cheap is because they have no employees.

Flair and Flightnet work is the worst in the business. Beware of them. Both. Stole my refund. My son booked his fight to fly to Florida he tested positive. We all had to self isolated. We call flair and told them. They refuse to give us a refund. I lost 466. CAD.

I love everything about Flair airlines. It felt like a personal assistant every step of the way. From checkin reminders to texts telling me what gate. Simply amazing and the price is fantastic. Highly recommend them.

Round trip flight. The flight out was fine, as long as you're aware of the extra fees prior. Only really worth it if you travel light.
The problem was the flight back. It was "delayed" morning of, for 2 weeks. After waiting for an hour and a half on hold to get through, the agent said that the only options were a refund, or to book a different flight (only with them of course). The soonest flight was 3 days later. When I told the agent that this was unacceptable and I wanted to speak to a manager I was told he'd call me back, which of course he never did. So my only choices as I absolutely had to get home that day was a $2,000 flight with another airline, or rent a car and drive 14 hours. Nothing was reimbursed, I still have yet to hear back from the manager. Their complete lack of empathy in a situation that they caused is disgusting. Not only was the agent not willing to work with me at all (the cost of the rental was only 100$ more than the flight, I wasn't asking for the moon), but she was completely void of any type of concern. "These are the only options, which do you want". I will never fly with them again.

Flair airlines has a serious on-time performance issue. All 6 flights i have taken have been anywhere from 2-4 hours late. NONE of the delays were weather-related. Seems most delays are due to understaffing. Other than that, planes are fine. Clean and in good shape. Staff is fine, just seriously too few of them. Flair will need to seriously improve on horrid on-time performance in a hurry or this airline will not last.

I've been trying to contact them for two days now. 0 customer service. My flights in 2 days. They will not pickup and now i have to cancel my trip because no responses. I tried live chat and no one connected, i trued the phone and after an hour and a half of being on hold they hungup on me. I tried the text service and no responses just a robot. I tried emailing and absolutely nothing back. I tried their " in app changes" and it wouldnt load the entire night.

Booked 2 tickets with Flair Air and they use edreams as a "travel agent" type service. Eventhough our flight was cancelled by Flair Air, and the only alternative to re-book was 4 days later, we weren't given a full refund for the cost of the tickets. When I inquired about this I was told edreams charges a mediation fee. They didn't do anything to represent me so why do I have to pay $63 when the airline cancelled the flight, not me. Not worth the hassle and time to learn this garbage reason as well as being out $$ on a flight I couldn't reasonably reschedule with this airline. Never again

On March 07,2022, at about 8:40 am, Edmonton International Airport, I experienced one of the worst customer service in my life. My flight was scheduled for departure at 9:15am and I was trying to check in on the Flair Airline app but the app was not working so I approached the Flair customer service desk for help and now I wish i was not going there for help. I was standing in line and a Filipino woman, short, chubby about 35 to 40 years old waved at me and I approached to her desk. This Filipino woman was very disrespectful, rude senseless and super bad character and bad customer service. I show her my phone and explained that the app is not working and can you please help me to check in. She told me that i have to pay $25 or she will not help me. I must do it my self on the app. I show her my phone and i said please have a look at my phone it is not working But she was like a Machine, keep repeating Pay or go home. There were a lot of other passengers, I asked a few of them if they have been changed $25, all of them responded No. I still don't understand, why this Filipino pick on me, what did i do wrong and was it something personal. She called the police on because i approached to other customers and asking them if they have been treated the same as they did with me. The police came and i explained to them, the police officer was very nice, he said pay it now and then call their customer service to dispute and he left. I pull out my master card to pay and now this Filipino woman refused, and she is not allowing me to board the plain. I just got this job that i work 3 weeks in Vancouver and come home one week. I asked this Filipino woman for her Name, she refused, I asked her supervisor, she said, I am the supervisor, I called their customer service and waited on hold for more than 2 hours to talk to a customer service agent, and she told me to write an email to support. I missed my flight and now i have to explain this to my boss for why not attending work or i may lose my job. I recommend all travelers to avoid taking to this Filipino woman, she will ruin your life.

I never leave reviews but I feel as if I've been robbed!
Completely lost my credit because "their website glitched" (their exact words) and would do absolutely nothing for me.
Seriously consider walking over using this airline. They're a very slimy company that will try to take your money at every chance.

Booked flights in July 2020. Canceled due to covid. Flair refused to refund. Booked new trip for March 2022. Had to pay on top of vouchers. Flights, again canceled. No reason given. Refunded only a portion of fare. We're stuck with useless vouchers. NEVER FLY FLAIR AIRLINES. LIARS AND SCAMMERS
I am unable to choose a zero rating, or I would.

The flight itself was fine. The online booking and subsequent phone calls were a gong show. Flair managed to find so many ways to screw things up. The website said "print your boarding pass" but it would not print. The phone call to rectify this only created more problems. The website insisted on creating the same baggage allotment for the both of us and the subsequent phone call to Flair ended up giving my wife less baggage for the return trip than the outgoing trip. During one phone call, the agent could not understand this and he hung up in my face. Many other problems too numerous to mention.

Flight cancel last minute / no option / I had to wait 24 h to get on the next flight/ no service.
Don t book with this company!

I submitted my cancelation last week due to the pandemic issue, but my travel agency just ask me to contact the airline directly today, which is one day ahead of my scheduled departure day.

To cap it all, after I talked with one of your agents, I got a $o refund, and in addition, I need to pay $2.95 after all my cancelation. How is this possible? Is this a fraud?

As a customer, I am really disappointed if this is how they deal with the customer service. I am not blaming the agent I spoke to, I believe there must be something wrong with this company and its policies. That is the most ridiculous deal I have ever had in my life.
I will try my best to let all my friends and relatives know about what happened today.

Absolute trash. Hidden fees for basics such as carry on bags, "service" at the counter as opposed to online, and ridiculous delays. Our 1hr flight from Victoria to Calgary was delayed by 3 hours. Laughable compensation of "a snack and drink".
Worst part is the low prices are barely any better than low price deals of other airlines.
Would not recommend. Trash.

Return flight home Abbotsford to Toronto we were refused boarding due to expired drivers license. It is covid time.
We asked for our bag to be taken off plane, employee said it would, as there was medication now needed.
Bag was not returned to us causing health concerns.
We found out we could now extend Ontario drivers license online, and did so, attempting to re-book. We were told this is not acceptable and could not fly.
Bag should have been returned to us. We should have been able to use now valid drivers license as ID.
Thank God for Swoop Airlines, who immediately said YES, ID is acceptable by Canadian Govt, and flew us home.
Incorrect information given by Flair Air.
Health concerns created by Flair Air.

They promised us a refund because we had to check 3 bags and it was. Almost 1000$ to check them. We called.in well.in advance they said it was no problem and approved it. It's a month later and they owe me over 1000$ no refund received. They do not return emails or answer the phone. I will likely have to go to small claims court if I want to see my money. They are a dishonest bunch of lying theves. Buyer beware, they will rip you off. Horrible conpany.