Flair Airlines

Charge for 100% everything including carry on.over priced seat charge. Measure bags at boarding and charge extra. Delay takeoff because they continue harassing at boarding. Charge for water while you sit on the tarmac. Seat pocket full of puke. Discusting service

SCAM AIRLINES should not even be allowed to operate in Canada. We expect better from any Canadian company. I know my complaints will get lost in the tens of thousands of other complaints, but I feel compelled to add one more. RUDENESS seems to be an employee prerequisite, not only to Rose (if that's her real name) the gate agent at YVR, but also the Philippino call centre (would you have expected it to be in Canada?) Agent and supervisor. Absolutely no one cares or can do anything. Why are they charging for a personal item that will easily fit under the seat in front? They say their maximum is 6 inches (do they not know what Metric is?). A folded over coat is thicker than 6". What a useless airline. NEVER EVER FLYING THEM AGAIN. DONT CARE HOW CHEAP IT IS. $80 for a personal item is extortion.

I book a flight from Toronto to Winnipeg on 19th july and it is my first time traveling on flair. First the ambassador of flair flight told everyone that the flight got delayed due to technical issues and they were unable to give the exact time to fix the issue. After 2 hours when the issue was fixed then they give us new seat number while boarding the flight and they assign new seats to all the passengers. After boarding the flight they told every passenger that you have to sit according to the boarding pass seat. This is ridiculous. Then they make us wait for another half hour because they have to do some paperwork and they were waiting for passengers. That makes the situation even worse. The only good thing was the pilot was able to take all the passengers safely to winnipeg. I would never recommend anyone flair flight. This is the worst experience ever.

Customer service is a joke. Their whole business model is based on ripping off customers. They charge for everything, I couldn't believe that they charge $25 just for printing the boarding pass, per passenger!
We were not able to check in online, because their website was telling us the reservation number does not exist, and we have to check in at the counter! When we arrived at the airport, they refused to check us in, apparently we HAD to check in online, even if we were willing to pay the crazy fee for printing the boarding pass! And when I contacted their customer support, they said that we had to call them! And we should just know that! Nothing on their website or their error message was telling anything about contacting them! They didn't offered a replacement ticket, any credit or any other solution to the problem caused by the issue on their website!
It's crazy, and definitely worst airline ever! Save money, time, and your sanity by just not buying from them!

If they gave me a flight for free I wouldn't go. Totally disorganized and rude to every single passenger. It was if they pulled random people off the street to be flight attendants for the night. After a 3 or 4 hour delay in leaving

At first I was not sure about booking with this airline just because of the negative commentssss. I've been pretty happy and surprised how good our first experience was with Flair. For those used to travail in Europe, it's exactly the same service/plane/extra then Ryanair/EasyJet/Jet2. You get what you paid for. We had no issues with our bag (we only brought two full back packs), either the check in, boarding, plane. Both planes were on time and the staff were nice and friendly. The only small issue we had is that we had to pay twice our seat reservation for the return flight. I ask for a refund via the chat and they say they will refund via the original booking card (I just requested it, so I will see if I will receive my credit) but overall, everything was perfect. Keep in mind that you will not have a complimentary glass of wine or hot towels.

Flair and Flightnet work is the worst in the business. Beware of them. Both. Stole my refund. My son booked his fight to fly to Florida he tested positive. We all had to self isolated. We call flair and told them. They refuse to give us a refund. I lost 466. CAD.

I submitted my cancelation last week due to the pandemic issue, but my travel agency just ask me to contact the airline directly today, which is one day ahead of my scheduled departure day.

To cap it all, after I talked with one of your agents, I got a $o refund, and in addition, I need to pay $2.95 after all my cancelation. How is this possible? Is this a fraud?

As a customer, I am really disappointed if this is how they deal with the customer service. I am not blaming the agent I spoke to, I believe there must be something wrong with this company and its policies. That is the most ridiculous deal I have ever had in my life.
I will try my best to let all my friends and relatives know about what happened today.

By the time you end up paying for seat selection. Checked bag and carry on it's not cheap anymore. Very disrespectful uneducated and unprofessional staff don't even have manners to talk to people
I will never use flair again and will not recommend to use flair. Terrible Terrible staff