Flair Airlines

We took our flight the seats are a little uncomfortable but should be expected. I know if you want anything to eat or drink you have to pay for it but you are still saving and you can bring your own.The girl at boarding passes was a wonderful girl who was really helpful. On the plane the stewardess where so very helpful with myself and my husband they worked to be able to put us together as we where not seated together. Overall I have nothing bad to say about Flair we where treated well I will definitely take this airline again.

This is by far the worst airline in Canada they rip people off left and right. You have to pay both ways for luggage with costs $500 plus they don't seat couples with each other you must pay additional $70 each for seating with your partner or spouse. Plus all food and drinks costs money inside the airplane. They don't even have common courtesy to feed you in a 5 hour flight. The employees are rude and horrible and airplanes are made 100 years ago.

I will never fly with flair airlines again nor I recommend anyone to do so.

Flair airlines has a serious on-time performance issue. All 6 flights i have taken have been anywhere from 2-4 hours late. NONE of the delays were weather-related. Seems most delays are due to understaffing. Other than that, planes are fine. Clean and in good shape. Staff is fine, just seriously too few of them. Flair will need to seriously improve on horrid on-time performance in a hurry or this airline will not last.

Flight booked from Halifax - Ottawa return. Went to check in, couldn't, so contacted the support bot which told me my flight had been cancelled. No notice to me that they cancelled.
Bot person booked me on other (but inconvenient for me) flights and selected a seat at the back of the plane when I'd paid for a seat up front.
Worst customer service ever. Will not be flying with Flair again.

Upon check-in we were told the flight was delayed for 3 hours but had never received any notification by email or sms. They did send web check-in messages so there was no problem with my email or sms. Asked for a meal voucher as we couldn't check-in till 3 hours before departure. It was denied and the airport manager came out attacking me saying I was the only passenger didn't receive delay messages. She didn't even apologise and kept saying "the delay was ok", the worst thing was not being compensated but was charged 74$ for a small bag at the gate while the check-in agent didn't warn us anything. They could have told me to pay on web while we were waiting for 5 hours so that the fee would have been 30$. Flight delays are inevitable but how the airport agent handles become the barometers how the airline is. Flair is the worst. Why did we have to get exhausted waiting, then not even given an apology but such additional charge?

Be aware of Flair Air scams on their website. They ask you to check in online to avoid $25 dollars fee at the airport. When you go on their website to check in they show you all these free ($0) seats to pick from. If you even touch an option you won't be able to reverse it and remove the seat from your name and they force you to pay $20 or $30 for the seat. They deliberately made their website like this to force you pay more. Their customer service is beyond horrible too and they can't do anything when things like this happens. $20 is nothing but since they use nasty tactics to get our money I and a couple of other victims are forming a group and we are taking this to a small claim court. Maybe this way they learn not to scam and disrespect customers anymore. If you are victim too please reach out to me and I will explain how you should make a claim. You pay small fee but it well worth it.

I got for what I paid. I saved on a big portion of my travel. Staff were professional & catered to my family needs. I am impressed to see a growing airline venture in a sector which has its own growing pains & dominated by flagship airlines catering to hardly any needs of passengers & minting on customers pockets.
FLAIR AIR is great concept & will grow in the Northern airspace for years to come. I see Flair Air to be Ryan Air in few years to come.
Awesome work Flair team members way to go. You all will built a great company & brand.

Did you know when you book online you are only buying a stand by flight! We didn't know and had to pay $582 extra to confirm our flights! That is more than what we paid initially! The phone service was terrible, he seemed bothered to even have to answer the phone! Never booking with them again!

Worst air company ever seen. The customer service is literally horrible, the treat people like objects and the charge for breath, mark on Vancouver was disrespectful