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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.5%
Positive
1,876
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,202)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user mamoona4
Pakistan
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I am unable to withdraw money. Then i request to Jayce L. (Freelancer Support) for directly money from my freelancer to my debit card. So he resolved my issue. He says reflect money within 5 to 10 business days.

Thumbnail of user moisesc117
Florida
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I couldn't get jobs. I had to pay for a service that didn't generate any profit for me. To delete the account I had to go to support because the process through the platform doesn't work. But, Magenta, the support person made the request to me.

Thumbnail of user fakhria3
Indonesia
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Freelancer.com is one of the best websites for freelancer. Its interface is really easy to understand, and also it's really easy to manage the project on this website, beacuse there is some tab that really help to manage it. Also i can choose the project based on my knowledge and interest.

Thumbnail of user phongn46
Viet Nam
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I had the problem with working on the project. I had finished my task but I couldn't contact to my client to close Project. Maybe He was for a long time. So I had contacted to Support to contact to client for mark Project as Finished

Thumbnail of user abidp1
Pakistan
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

The meeting experience with him was very good. He asked a many questions which were related to my field and I feel that she really knows the things that I work in. That's why he asked me those questions and I answered them
And the overall experience of meeting with her was very good

Thumbnail of user mds465
Bangladesh
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Angie is a very gAngi is a dedicated customer care professional known for her exceptional communication skills and positive attitude. With a warm and approachable demeanor, she ensures every customer feels valued and understood. Angi excels at problem-solving, often going above and beyond to resolve issues efficiently. Her ability to listen actively and empathize with customers makes her a trusted resource, and her commitment to providing top-notch service fosters strong relationships. Whether addressing inquiries or handling concerns, Angi approaches each interaction with professionalism and genuine care.ood on her work

Service
Value
Shipping
Returns
Quality
Thumbnail of user noura50
Egypt
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I had a very nice interview with Russell V. We discussed various topics, including my experiences and skills, and he provided valuable insights into the role and the vision. His positive demeanor and thoughtful questions made the conversation engaging and informative.

Thumbnail of user galvat
Morocco
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Criselda helped immensely by communicating that the amount from freelancer.com wasn't correlating to the one on my bank account, so i deduced it was the first transaction in my local currency, not USD.

Thumbnail of user josephp3018
Rhode Island
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Requesting a refund is always a pain when a project just does not go to plan. Angie provided me with a few options to resolve my issue and did not get pushy when I asked for a refund. I appreciated the options

Thumbnail of user adils48
Pakistan
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Its been an amazing journey Enjoyed the Certification and Badge options was little bit concerned with Scamers and identifying them overall good app it just need some speed i guess app opens slow and that is only drawback i saw

Thumbnail of user vivianm386
New York
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I am new to freelancer. I was reading some of the designs in my contest an accidentally hit the award button. I thought the contest had somehow ended and worse...I picked him a logo that would not have been my final choice. I contacted support and chatted with Olivia who was super helpful and was able to resolve it and reopen the contest so that other people can continue having their logos review

Thumbnail of user shoukatalib
Pakistan
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Magenta S. I cannot even tell how much Magenta S. Is nice I will definitely give her 5 stars he give 2 months professional member free of cost because of my big loss at freelancer. She helps me a lot.

Thumbnail of user janh754
Switzerland
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

They care about their customers! If not, then you don't see it!
Like the air, you can't see it, but air.exists() == True, it doesn't matter if you see it!
Don't make the same mistake I did and think the wrong things about them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user adeela51
Pakistan
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I recently passed the verification test on Freelancer.com, and I wanted to share my positive experience. The video interview process was efficient and professional. The interviewer asked pertinent technical questions about WordPress, which allowed me to demonstrate my expertise effectively.

Additionally, discussing my background and the Preferred Freelancer program's benefits and policies helped clarify the program's advantages and how it aligns with my professional goals. The process was straightforward, and the interviewer was knowledgeable and courteous, making the entire experience smooth and informative.

Overall, I appreciate the thoroughness of the verification process, as it reinforces the quality and credibility of the platform. Thank you for providing this opportunity to become a Preferred Freelancer.

Thumbnail of user fahima34
Bangladesh
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

My name was only Fahim so I could not open account because my name in National Eye was Fahim. But I solved the problem by contacting Andrei M. At freelancer support. In my opinion Andrei M. Is the best supporter.
Andrei M. He is the best supporter in freelencer.com
Thank You Andrei M.

Thumbnail of user tonmoyr2
India
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Jayce L. Was of great help. He took time to understand the issue and then requested for my tax statement from the relevant team. He assured me to send me the statement within 1 business day. Thanks again for the help.

Thumbnail of user scottp2092
Canada
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I woke up to a message from a person at Freelancer with an invite to the Preferred Program. I immediately thought it was too good to be true and contacted support. I spoke with Magenta and was assured that this was not a scam and the offer was legit. Wow! A confidence booster.

Magenta was extremely helpful and friendly.

Thumbnail of user axlb4
Philippines
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Was having trouble with an automated transaction of the membership and was assisted twice by Jhay R. One when I wanted a refund for the automated transaction and one when I found out the refund was not returned on my paypal but to my freelancer account, I asked if it's possible if the refund went directly to my paypal account instead and they contacted the relevant teams. Their help was swift and I am thankful that assistance was top notch or else it could spell trouble for me.

Thumbnail of user samuela666
Nigeria
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Well my experience with them in having my account limitations lifted was smooth and easy. I will recommend their service any day. I have already been using them for about 10 years now. And I would say their support system is one of the best I've experienced.

Thumbnail of user flavioh13
Brazil
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Problems with Microsoft Edge browser, and suggestions were given quickly. Until a better solution rises, I will be using Firefox browser, as recommended.

Thumbnail of user angels664
California
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I'm not used to using this app, but in 2018 I had a negative balance due to a membership. I didn't know about it, so I asked to cancel this negative balance, and the support team was kind enough to cancel it. I apologize for my forgetfulness.

Thumbnail of user ridhig1
India
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

My coordinator, Russell V., was highly engaging and cooperative throughout the interview. She thoroughly explained the entire process in great detail, making everything clear and easy to understand.

Thumbnail of user aigk
Latvia
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

If I would not have asked myself the advice given would have been incorrect.
I would have appreciated if both options available would have been explained straight away.
It appears the option that was not clarified to me without me asking about it specifically was the correct way of solving the dispute.

Thumbnail of user muzammilk5
Pakistan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

His professionalism, creativity, and dedication to delivering quality work were outstanding. Highly recommended for anyone looking for top-notch services!

Thumbnail of user rasheedadekunlea
Nigeria
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

My onboarding experience was smooth and well-organized. Jonny provided clear guidance throughout the process, which helped me understand everything effectively. Overall, I found the process straightforward and supportive.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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