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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Great Support
October 31, 2025

It was a great experience to talk to Russell V. and get excellent support to activate my verified profile and show the verified badge. Thanks for your awesome collaboration.

Date of experience: October 18, 2025
Australia
1 review
0 helpful votes
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Easy to deal with
October 27, 2025

Russell V. was really easy to deal with. He made the experience smooth and explained every step. I highly recommend using freelancer.

Date of experience: October 14, 2025
Pakistan
1 review
0 helpful votes
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I had a great experience with Russell v from the Freelancer team. The interview was conducted very professionally, Russell was patient, polite, and made sure I understood every question clearly. I appreciated how she took the time to explain things when needed and made the whole conversation feel natural and comfortable. Her communication skills and professionalism truly stood out, and I left the interview with a very positive impression. Excellent representative and a great example of how interviews should be handled!

Date of experience: October 15, 2025
Pakistan
1 review
0 helpful votes
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Had a super professional and friendly verification interview with Russell V. She made the whole process smooth and welcoming. As a new user, I truly appreciate the guidance. My only concern is that beginners sometimes make unintentional mistakes while exploring the platform. It would be great if such issues were resolved through guidance and support rather than immediate penalties.

Date of experience: October 16, 2025
Italy
1 review
0 helpful votes
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Excellent Support from Ava D.
October 22, 2025

I had a negative balance issue with my Freelancer account and reached out for assistance. Ava D. Was incredibly helpful, professional, and patient throughout the chat. She carefully reviewed my account, explained the situation clearly, and resolved the problem quickly by cancelling my membership and refunding the negative balance. I truly appreciate her support and dedication. Highly recommend asking for Ava if you need help!

Date of experience: October 12, 2025
Belgium
1 review
1 helpful vote
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The only platform for new freelancers
October 20, 2025

Great to work on Freelancer.com platform since Feb 2020. Got a lot of experience especially in the filed of design. Helpful and guiding staff like Russell V. Provide carrier oppurtunities to every one equally. Its growing and expanding platform but within some constraints. Feeling proud to work on this platform.

Date of experience: October 10, 2025
India
1 review
0 helpful votes
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It was a great experience interviewing with Russell V. He was very professional, friendly, and made the conversation comfortable and engaging. His questions were clear and relevant, allowing me to express my skills and experience effectively. I really appreciate the positive and respectful interaction throughout the process. Overall, it was a smooth and encouraging interview experience.

Date of experience: October 10, 2025
India
1 review
0 helpful votes
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Verified Freelance Examination
October 18, 2025

It was a pleasure speaking with Mack. His assistance was outstanding—he guided me through everything with great patience and professionalism.
Truly remarkable.

Date of experience: October 9, 2025
Alabama
1 review
0 helpful votes
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Courteous and helpful
October 16, 2025

Was informed of what needed to be done in a courteous and professional manner. Appreciated the assistance and helpful directions given.

Date of experience: October 6, 2025
Tennessee
1 review
1 helpful vote
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Getting Started
October 15, 2025

Tarting on Freelancer has been swift and inspiring. I've been actively joining professional groups, exploring project opportunities, and learning how to craft competitive bids. The platform offers a wide range of meaningful work and strong potential to build lasting business connections. Each day brings valuable insights, growth, and the chance to turn skills into sustainable income and impactful collaborations.

Date of experience: October 1, 2025
Bangladesh
1 review
0 helpful votes
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Verification for the blue badge
October 14, 2025

Russell was very helpful in clarifying the verification process to get my blue badge.
The responses were quicker, and I got my badge after a few hours once I finished the meeting.
The process was very smooth.

Date of experience: October 1, 2025
Bangladesh
1 review
0 helpful votes
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Disappointing Experience
October 14, 2025

I had high expectations from Freelancer, but my experience was frustrating. The platform's support was slow to respond, and I faced issues with messaging clients due to account restrictions. They have disabled my ability to message clients, which is extremely important for securing work. Even after requesting access, it was not restored. This made completing my projects very difficult and stressful. I hope these problems are resolved soon.

Date of experience: October 5, 2025
Steven E. Freelancer Rep
2 months ago

Hi Ashikur,

We’re truly sorry to hear about the challenges you’ve faced — that’s not the experience we want for our users.

We’ve sent you a private message so we can better understand the situation and help resolve it. Please reply at your earliest convenience so our team can assist you further.

Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.

We look forward to hearing from you soon.

Croatia
1 review
0 helpful votes
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Everything is just amazing
October 14, 2025

I really LOVE the website, entire support and all workers from Freelancer.com are just amazing...
Warm greetings to Russell V! :D

Date of experience: October 4, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer Experience
October 14, 2025

Freelancer site is one of my favorite sites. Even though I am a part-time freelancer, I have not faced any obstacles working here. I think there is a lot of opportunity to learn by working in the contest option.

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Date of experience: October 4, 2025
LA
1 review
0 helpful votes
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I had a wonderful experience working with Russell. V.
He was very friendly, respectful, and made the whole testing process smooth.
Communication was clear and consistent throughout, and he always maintained a professional and positive attitude. I truly appreciated his kindness and support — it made the experience enjoyable and stress-free.

Date of experience: October 4, 2025
Spain
1 review
0 helpful votes
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Muy buena atención
October 13, 2025

Ha salido todo perfecto. Ha tenido paciencia para resolver mis problemas

Date of experience: October 3, 2025
South Africa
1 review
0 helpful votes
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Kelvin R. Freelancer Support
October 11, 2025

I appreciate the prompt and efficient customer service and the fact that it's not ai interaction made the experience so much more appreciated.

Date of experience: October 1, 2025
Romania
1 review
0 helpful votes
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I had an excellent experience during my interview with Russel. He was professional, friendly, and clear in his communication. The interviewer made the process smooth and comfortable while asking thoughtful questions that reflected a genuine interest in my skills and background. I appreciated the respectful and supportive atmosphere, which left me with a very positive impression of Freelancer as a platform. Overall, it was a well-organized and professional interaction.

Date of experience: September 30, 2025
Bangladesh
4 reviews
3 helpful votes
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Freelancer.com SCAMMED me
October 8, 2025
Updated review

I paid a freelancer for a work. They didn't deliver the work. Got the money by opening dispute. Then the freelancer team also did not help me. I got nothing but my money and time wasted.

Date of experience: September 28, 2025
Steven E. Freelancer Rep
3 months ago

Hi Serazum,

Thank you for sharing your experience with us. We’re sorry to hear about the trouble you’ve faced, and we want to make things right. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.


I had a great experience with Freelancer.com's support, especially thanks to Jonny, who assisted me during the onboarding process for the Preferred Freelancer Program. He was professional, friendly, and very clear in his communication. Jonny guided me step by step, making the whole process smooth and stress-free. I truly appreciate his support and attentiveness — it made a big difference. Kudos to Freelancer.com for having such dedicated agents. Thank you again, Jonny!

Date of experience: October 5, 2018
Egypt
1 review
0 helpful votes
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Very professional support team
October 7, 2025

As a freelancer i had an issue with a client that was blackmailing me for work, which is rare to happen on freelancer.com, however upon submitting a ticket, my issue was resolved in under 24 hours.

Date of experience: September 28, 2025