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FreelancerReviews 19,836

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I contacted freelancer support after an year of gap and got very prompt and required support by Margaux S. Fabulous

Date of experience: September 19, 2025
Virginia
1 review
0 helpful votes
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Wonderful Onboarding in FPF
September 29, 2025

I was oboarded by Danette O., through a very straightforward and easy going process. Too bad this happens only once in a lifetime.

Date of experience: September 19, 2025
Indiana
1 review
0 helpful votes
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Very professional!
September 29, 2025

Russell V was with me through the entire onboarding process and was very clear and concise, to get my account activated

Date of experience: September 19, 2025
Tennessee
1 review
0 helpful votes
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I was recently interviewed for the Verified badge on Freelancer.com. Russell V. was friendly, professional, and made the process clear. He answered all my questions and helped me better understand how the platform works.

Date of experience: September 19, 2025
El Salvador
1 review
0 helpful votes
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Well explained
September 28, 2025

Jake S., explained very well how the hr rate and fixed price projects fees & commisions work. Very pleasant experience with freelancer chat support service!

Date of experience: September 18, 2025
Egypt
1 review
0 helpful votes
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Outstanding Support Experience
September 28, 2025

Jake S was incredibly helpful and patient throughout the entire process. He quickly understood my issue, explained the situation clearly, and guided me step by step until everything was resolved. His professionalism and friendly attitude made the experience smooth and stress-free. I really appreciate the effort he put in to make sure my concerns were taken care of.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
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Support by Ava
September 28, 2025

I faced an issue and reached out to Freelancer.com support for help. I was connected with Ava, who helped me resolve it clearly and politely.

Date of experience: September 18, 2025
Ukraine
1 review
0 helpful votes
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Good support!
September 28, 2025

I dont have much time to write it all, but Ava D. Was awesome supporter! Thanks him for helping me

Date of experience: September 18, 2025
Viet Nam
1 review
0 helpful votes
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Excellent Support and Smooth Experience
September 28, 2025

My overall experience with Freelancer has been outstanding. The platform provides great opportunities to connect with clients, and the Preferred Freelancer Program makes it even better. A special thanks to Danette O. For her patience, clear guidance, and friendly support throughout the process she made everything simple and stress-free. I truly appreciate the professionalism and efficiency. Highly recommended!

Date of experience: September 18, 2025
India
1 review
0 helpful votes
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Very good experience with Russell V. during my verification. Quick, clear, and efficient assistance.

Date of experience: September 16, 2025
Mexico
1 review
0 helpful votes
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Ayuda de recuperacion de cuenta
September 27, 2025

Gran servicio.
Atento, coordial y dedicado. 10/10

Date of experience: September 17, 2025
India
1 review
0 helpful votes
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Had a great experience
September 27, 2025

I contacted many time but i didn't get result then I was trying one more time and meet with ava. Ava has solved my problem and put his efforts. Thank you

Date of experience: September 18, 2025
India
1 review
0 helpful votes
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One of the Best Staff and Guidance
September 27, 2025

Danette O. Has guided and helped me so well throughout the process to complete it with proper communication.

Date of experience: September 17, 2025
Egypt
1 review
0 helpful votes
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Excellent Support Experience
September 26, 2025

I recently had a minor issue with a card authentication fee. I contacted the support team and was connected with Andrei. He was incredibly helpful and professional. He quickly understood the problem and processed a refund for the amount, which was returned to my card within a few days. The support was fast and effective, and I'm very satisfied with the service.

Date of experience: September 17, 2025
Viet Nam
1 review
0 helpful votes
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Elora, good inspector, good supporter
September 26, 2025

I had a bug which prevented me from placing a bid. The system just showed the vague error message. But Elora found out the solution and guided me in detail, finally I placed the bid successfully. Thank her a lot.

Date of experience: September 17, 2025
Philippines
1 review
0 helpful votes
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Great Support Experience with Xavier
September 26, 2025

I recently had an issue with my locked funds and reached out to Freelancer support. Xavier B. Assisted me through the chat and was very professional, patient, and helpful. He provided clear guidance, shared the right resources, and made sure I understood the next steps. His support helped make a stressful situation much easier to handle. I really appreciate his assistance and would gladly rate his service a thumbs up.

Date of experience: September 17, 2025
Indonesia
1 review
0 helpful votes
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I had a concern regarding a milestone payment issue, and Margaux provided clear, professional, and patient guidance throughout the process. She explained my options step by step, reassured me that the case was being handled, and even provided a reference ID for follow-up, which gave me confidence that my concern is properly tracked. I truly appreciate Margaux's responsiveness, clarity, and supportive tone, it made a stressful situation feel much easier to handle. Thank you for your excellent assistance!

Date of experience: September 16, 2025
India
1 review
0 helpful votes
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Feedback for support
September 26, 2025

Margaux is a awesome guy and shared me very important and needful information. Thankyou so much

Date of experience: September 16, 2025
India
1 review
0 helpful votes
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Amazing Experience with Rusell
September 26, 2025

Clear about vision, Nice to talk Russell she's very polite and experienced

Date of experience: September 16, 2025
Belgium
1 review
0 helpful votes
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Wow, absolute amazing service
September 25, 2025

I greatly appreciate for the fast and great service. Totally recommend you guys to other people!

Date of experience: September 15, 2025