business logo of Freelancer

FreelancerReviews 19,827

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Mehreen S.
Unfollow Mehreen S.
Share Review
Report Review

Support by Ava
September 28, 2025

I faced an issue and reached out to Freelancer.com support for help. I was connected with Ava, who helped me resolve it clearly and politely.

Date of experience: September 18, 2025
Ukraine
1 review
0 helpful votes
Follow Sasha l.
Unfollow Sasha l.
Share Review
Report Review

Good support!
September 28, 2025

I dont have much time to write it all, but Ava D. Was awesome supporter! Thanks him for helping me

Date of experience: September 18, 2025
Viet Nam
1 review
0 helpful votes
Follow salmen k.
Unfollow salmen k.
Share Review
Report Review

Excellent Support and Smooth Experience
September 28, 2025

My overall experience with Freelancer has been outstanding. The platform provides great opportunities to connect with clients, and the Preferred Freelancer Program makes it even better. A special thanks to Danette O. For her patience, clear guidance, and friendly support throughout the process she made everything simple and stress-free. I truly appreciate the professionalism and efficiency. Highly recommended!

Date of experience: September 18, 2025
India
1 review
0 helpful votes
Follow Shadab S.
Unfollow Shadab S.
Share Review
Report Review

Very good experience with Russell V. during my verification. Quick, clear, and efficient assistance.

Date of experience: September 16, 2025
Mexico
1 review
0 helpful votes
Follow Jonathan L.
Unfollow Jonathan L.
Share Review
Report Review

Ayuda de recuperacion de cuenta
September 27, 2025

Gran servicio.
Atento, coordial y dedicado. 10/10

Date of experience: September 17, 2025
India
1 review
0 helpful votes
Follow Jay S.
Unfollow Jay S.
Share Review
Report Review

Had a great experience
September 27, 2025

I contacted many time but i didn't get result then I was trying one more time and meet with ava. Ava has solved my problem and put his efforts. Thank you

Date of experience: September 18, 2025
India
1 review
0 helpful votes
Follow Atanu S.
Unfollow Atanu S.
Share Review
Report Review

One of the Best Staff and Guidance
September 27, 2025

Danette O. Has guided and helped me so well throughout the process to complete it with proper communication.

Date of experience: September 17, 2025
Egypt
1 review
0 helpful votes
Follow Omar K.
Unfollow Omar K.
Share Review
Report Review

Excellent Support Experience
September 26, 2025

I recently had a minor issue with a card authentication fee. I contacted the support team and was connected with Andrei. He was incredibly helpful and professional. He quickly understood the problem and processed a refund for the amount, which was returned to my card within a few days. The support was fast and effective, and I'm very satisfied with the service.

Date of experience: September 17, 2025
Viet Nam
1 review
0 helpful votes
Follow Rosa P.
Unfollow Rosa P.
Share Review
Report Review

Elora, good inspector, good supporter
September 26, 2025

I had a bug which prevented me from placing a bid. The system just showed the vague error message. But Elora found out the solution and guided me in detail, finally I placed the bid successfully. Thank her a lot.

Date of experience: September 17, 2025
Philippines
1 review
0 helpful votes
Follow Ryan D.
Unfollow Ryan D.
Share Review
Report Review

Great Support Experience with Xavier
September 26, 2025

I recently had an issue with my locked funds and reached out to Freelancer support. Xavier B. Assisted me through the chat and was very professional, patient, and helpful. He provided clear guidance, shared the right resources, and made sure I understood the next steps. His support helped make a stressful situation much easier to handle. I really appreciate his assistance and would gladly rate his service a thumbs up.

Date of experience: September 17, 2025
Indonesia
1 review
0 helpful votes
Follow Tiara P.
Unfollow Tiara P.
Share Review
Report Review

I had a concern regarding a milestone payment issue, and Margaux provided clear, professional, and patient guidance throughout the process. She explained my options step by step, reassured me that the case was being handled, and even provided a reference ID for follow-up, which gave me confidence that my concern is properly tracked. I truly appreciate Margaux's responsiveness, clarity, and supportive tone, it made a stressful situation feel much easier to handle. Thank you for your excellent assistance!

Date of experience: September 16, 2025
India
1 review
0 helpful votes
Follow Govinda S.
Unfollow Govinda S.
Share Review
Report Review

Feedback for support
September 26, 2025

Margaux is a awesome guy and shared me very important and needful information. Thankyou so much

Date of experience: September 16, 2025
India
1 review
0 helpful votes
Follow Yamini M.
Unfollow Yamini M.
Share Review
Report Review

Amazing Experience with Rusell
September 26, 2025

Clear about vision, Nice to talk Russell she's very polite and experienced

Date of experience: September 16, 2025
Belgium
1 review
0 helpful votes
Follow Kurt V.
Unfollow Kurt V.
Share Review
Report Review

Wow, absolute amazing service
September 25, 2025

I greatly appreciate for the fast and great service. Totally recommend you guys to other people!

Date of experience: September 15, 2025
Egypt
1 review
0 helpful votes
Follow mohamed A.
Unfollow mohamed A.
Share Review
Report Review

Very Helpful and Professional Assistance
September 24, 2025

I had an issue with my account restriction and negative balance, and Andrei assisted me with great patience and professionalism. He clarified everything clearly, made me feel my account is safe, and guided me step by step. I really appreciate the support and the positive attitude.

Date of experience: September 15, 2025
India
1 review
0 helpful votes
Follow R K.
Unfollow R K.
Share Review
Report Review

Jake S. Just asked me to wait for a minute and solve it immediately. Really a pure soul

Date of experience: September 15, 2025
Bangladesh
1 review
0 helpful votes
Follow MD rakibul I.
Unfollow MD rakibul I.
Share Review
Report Review

Jack provided excellent service.
September 24, 2025

I really liked Jack's service and he is a genuinely nice guy.

Date of experience: September 14, 2025
Panama
1 review
0 helpful votes
Follow Nelli S.
Unfollow Nelli S.
Share Review
Report Review

Jake S., explained exactly what I have to do, I wait to unblock my payment acount to proceed the process

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
Follow Francesco E.
Unfollow Francesco E.
Share Review
Report Review

Really helpful and fast
September 23, 2025

Xavier B. Was really fast to aknowledge my issue ad did his best to solve my problem, thank you again!

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
Follow Deekshitha S.
Unfollow Deekshitha S.
Share Review
Report Review

I had a great experience working with Jack. He was professional, responsive, and knowledgeable throughout the entire process. I needed help withdrawing funds from my account, and he guided me step by step, ensuring everything was done securely and efficiently.

Date of experience: September 13, 2025