Overview
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I had a great experience working with Jonny during my onboarding process for the Preferred Freelancer Program. He was very patient, clear, and supportive throughout every step. Jonny provided detailed guidance, promptly answered my questions, and made the entire process smooth and stress-free. I really appreciate his professionalism and helpful attitude. Thanks, Jonny, for making this such a positive experience!
I had a great experience during my freelancer verification interview with Russell V. The conversation was smooth, professional, and welcoming. Russell made the process easy to follow and created a comfortable environment throughout. I truly appreciate the clarity and kindness shown during the call. Thanks again for the seamless experience!
The registration and verification process on Freelancer.com was smooth and straightforward. I was able to upload the required documents and get verified fairly quickly. The platform has a wide range of projects and clients, and I'm excited to start bidding and working. So far, everything looks professional and easy to use. Looking forward to building my freelance career here!
I had a great experience during my verified badge interview with Russell V. He was thorough in his approach and patient while I responded to his questions. He also took the time to walk me through the relevant policies. Overall, I'm very pleased with how the interview was conducted and truly appreciate the way Russell handled the entire session.
I had been struggling with verifying my KYC on Freelancer.com until I came across Selma's a customer guider. Her instructions were clear, concise, and easy to follow. She outlined each step—from preparing documents to uploading them—making the entire process much less intimidating. What I appreciated most was her attention to detail, especially about the keycode photo and proof of address. Thanks to her guidance, i hope my verification will be approved smoothly and without delay. Selma's support turned a confusing task into a simple one. I highly recommend her guide to anyone facing issues with Freelancer.com KYC. It's a real time-saver!
I just wanted to say thank you for the helpful and professional support I received. The team was responsive, polite, and resolved my issue efficiently. I really appreciate your assistance and the smooth experience. Keep up the great work!
I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.
Xavier's positive attitude and dedication are a great asset. He's eager to contribute, lifting the team's energy and consistently doing a fantastic job. With a focus on friendly customer support, he'll continue to grow.
I am extremely satisfied with the service provided. They resolved all issues promptly and efficiently, ensuring everything was taken care of as soon as possible. Their responsiveness and problem-solving skills are outstanding. Highly recommended!
Russell V. was responsible for my verification interview process and he was very friendly, clear and efficient. Generally, my experience with Freelancer.com so far and its support team has been quite positive.
Freelancer.com is a very good and useful platform according to freelancing. And as much as you can say about it, it is a trusted platform. I have been working on it since 2018. And I am very happy and satisfied working with them. I am not faced any problem or issues.
The staff member of Johnny T. Preferred Freelancer guided me very well on behalf of whom I have a lot of things to learn more about the Preferred Freelancer program.
I just wanted to thank the support team for their quick and helpful response regarding my account issue. Special thanks to Hope for the clear explanation and kind assistance. Everything was handled professionally, and I appreciate the support. Keep up the great work!
I had a great experience chatting with Leopold today. He was clear, patient, and very helpful in resolving my concern. I truly appreciate the support and professionalism he showed throughout the session. Thank you again, Leopold!
I received prompt and helpful assistance from agent Hope regarding my Withdrawal Request. She was clear, concise, and resolved my issue quickly. Her professionalism and efficiency made the process stress-free and smooth. Great support experience overall.
I had an issue with an auto-renewed subscription, and the support agent handled everything quickly and professionally. They were kind, understanding, and even issued a refund as a courtesy. I truly appreciate the help and smooth experience. Thank you!
This was a very pleasant experience. Barry contacted me within a few hours of applying for verification and was clear in his communication. The interview itself was right on time and Barry was very patient throughout.
The Agent Pearl V. was very supportive and understanding. He explained the policy very well at the same time he was supporting to solve the issue in a very professional manner. The resolution was given from the first time i connected with him. Thanks to him and Freelance team for understanding the concern and providing the resolution to this case.
I was contacted by Barry from the verification team, and we made an appointment for an interview. The interview was thorough and reasonable, and covered the subject areas mentioned in my profile. After that, the process was completed efficiently.
Thank you for your fast service. I was trying to 'Refund by deposit' through customer service. And Olivia solved it in seconds. Thank you once again. I will deposit some funds again soon and like to continue your services.
I was unaware of the dormant fees; I logged into my account and was shocked when I discovered the money I had in my account was gone. I was able to get assistance from Pear V. Pearl was very understanding, compassionate, I was provided the policy on dormant accounts and she resolved my issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members