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FreelancerReviews 19,670

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Reviewer rejoined the call upon request
September 5, 2025

Reviewer from verification team rejoined the call upon request. I was a min late as i was setting up my microphone and camera setting.

Date of experience: August 26, 2025
Pakistan
1 review
0 helpful votes
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Good experience
September 4, 2025

I had a great experience working with Danette O. She was professional, supportive, and clear throughout the Preferred FL program process. Her guidance made everything smooth, and I truly appreciate the way she handled everything with positivity and care.

Date of experience: August 26, 2025
NL
1 review
0 helpful votes
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Communicated with support
September 4, 2025

I spoke with Max T. He answered all the questions and quickly solved my problem, I am very grateful to him.

Date of experience: August 25, 2025
AE
1 review
0 helpful votes
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Identity Verification
September 4, 2025

I was facing some issues regarding my identity verification. Then I contact to costumer care. Mr. Margaux S. Helped me very much about this issue. I hope with the information given by Mr. Margaux S. Will help me.

Date of experience: August 25, 2025
Egypt
1 review
0 helpful votes
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Great support team
September 4, 2025

Ava helped me and she/he was very communicative and was careful to see my needs and solved my problem

Date of experience: August 25, 2025
India
1 review
0 helpful votes
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Great support and reliable platform
September 3, 2025

Freelancer.com is a trustworthy platform where clients and freelancers can work together safely. The milestone payment system gives peace of mind, and the platform is easy to use. I'd like to give a special mention to Danette O from the Freelancer staff, who was very supportive and professional in assisting me. Her help made my experience even better. Overall, I highly recommend Freelancer.com for anyone looking to hire or work online.

Date of experience: August 25, 2025
Utah
1 review
0 helpful votes
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Hope sure lives up to her name!
September 3, 2025

Hope was kind, caring, engaged and stayed with me until we discovered the actual cause of the problem. The root cause was nothing under her control. The UI doesn't properly handle issues related to locality and instead allows one to bid only to have their bid immediately rejected with an error. I found that out because she stayed with me while we experimented together to figure out why I was seeing the error.

Date of experience: August 24, 2025
Pakistan
1 review
0 helpful votes
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Helpful assistant
September 3, 2025

I am concerned about my awarded contest and contest holder, and I have some question in my minds I talked with Max T. (Freelancer Support) and he helped me with his assistance,

Date of experience: August 25, 2025
France
1 review
0 helpful votes
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Saldo negativo
September 3, 2025

Excelente, no use la plataforma y olvide cancelar la membresia. Ellos reconocieron mi error y me dieron una solucion en el momento. Muy agradecido por el soporte. Gracias!

Date of experience: August 24, 2025
Poland
1 review
0 helpful votes
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Jake S. Was incredibly helpful, patient, and fast. I didn't expect to get a refund, but he made it happen and explained everything clearly. Amazing support!

Date of experience: August 24, 2025
Canada
1 review
0 helpful votes
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Great experience
September 2, 2025

I am very impressed with the quality of help I received from Max T. I frequently have to wait a long time when speaking with support, and max was one of the most responsive, fast, and helpful support members I've come across. Very impressed! Thanks Max

Date of experience: August 23, 2025
India
1 review
0 helpful votes
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It was nice to talk to them
September 2, 2025

I was facing some difficulty but they helped me, I hope the issue will be resolved soon, thank you very much

Date of experience: August 24, 2025
Bangladesh
1 review
0 helpful votes
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Clear and Helpful Support from Jake
September 2, 2025

I had some confusion about my membership bids and how quickly they were consumed. Jake from Freelancer Support was very clear in explaining the replenishment system and also clarified my question regarding withdrawn bids. The responses were professional, polite, and straight to the point, which helped me understand the process better. Overall, I appreciate the quick and helpful support experience.

Date of experience: August 23, 2025
Serbia
1 review
0 helpful votes
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Extremely helpful support
September 2, 2025

I would like to sincerely thank all of you for your continuous support and efforts. I am especially grateful to the following people: Russell V. and Avery V.

Date of experience: August 23, 2025
Egypt
1 review
0 helpful votes
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I was informed by support to cancel a project, and that it didn't follow the company's policy. Then, when I asked how it could be cancelled, they said "ASK THE CLIENT TO CANCEL IT.", the, n he left me a bad review, and the amount was deducted from me, and their comment is we can not remove a clien't review off the platform for integrity, where is the integrity in that!

Date of experience: August 23, 2025
Jayce L. Freelancer Rep
2 weeks ago

Hi, Omar!

We’re sorry to hear about your experience and understand how frustrating this must have been for you. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.

Bangladesh
1 review
0 helpful votes
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"Jake S. Assisted me promptly and efficiently. I truly appreciate his patience and clear guidance. The resolution process was very smooth."

Date of experience: August 23, 2025
India
1 review
0 helpful votes
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Great Platform for Freelancers
September 1, 2025

Freelancer has been a reliable platform for connecting with clients and managing projects securely. Features like safe payments and dispute resolution add confidence. Special thanks to Russell V. for the great support.

Date of experience: August 19, 2025
Canada
1 review
0 helpful votes
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Xavier - best supporter
September 1, 2025

His support was truly kind. I truly appreciated it. I would love to receive help from this supporter again.

Date of experience: August 26, 2025
India
1 review
0 helpful votes
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Complaint regarding client
September 1, 2025

Leopold listen very carefully and raise concern regarding the client for fake profiles & projects. Client asking for face verification to start working on projects before i have done so many projects on freelancer but clients never asks this type of verification

Date of experience: August 22, 2025
Mexico
1 review
0 helpful votes
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Excelent Excelent
August 31, 2025

Excelent, your attention was wonderful and you managed to solve my problem, for my part it is the best.

Date of experience: August 21, 2025