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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a great experience to talk to Russell V. and get excellent support to activate my verified profile and show the verified badge. Thanks for your awesome collaboration.
Russell V. was really easy to deal with. He made the experience smooth and explained every step. I highly recommend using freelancer.
I had a great experience with Russell v from the Freelancer team. The interview was conducted very professionally, Russell was patient, polite, and made sure I understood every question clearly. I appreciated how she took the time to explain things when needed and made the whole conversation feel natural and comfortable. Her communication skills and professionalism truly stood out, and I left the interview with a very positive impression. Excellent representative and a great example of how interviews should be handled!
Had a super professional and friendly verification interview with Russell V. She made the whole process smooth and welcoming. As a new user, I truly appreciate the guidance. My only concern is that beginners sometimes make unintentional mistakes while exploring the platform. It would be great if such issues were resolved through guidance and support rather than immediate penalties.
I had a negative balance issue with my Freelancer account and reached out for assistance. Ava D. Was incredibly helpful, professional, and patient throughout the chat. She carefully reviewed my account, explained the situation clearly, and resolved the problem quickly by cancelling my membership and refunding the negative balance. I truly appreciate her support and dedication. Highly recommend asking for Ava if you need help!
Great to work on Freelancer.com platform since Feb 2020. Got a lot of experience especially in the filed of design. Helpful and guiding staff like Russell V. Provide carrier oppurtunities to every one equally. Its growing and expanding platform but within some constraints. Feeling proud to work on this platform.
It was a great experience interviewing with Russell V. He was very professional, friendly, and made the conversation comfortable and engaging. His questions were clear and relevant, allowing me to express my skills and experience effectively. I really appreciate the positive and respectful interaction throughout the process. Overall, it was a smooth and encouraging interview experience.
It was a pleasure speaking with Mack. His assistance was outstanding—he guided me through everything with great patience and professionalism.
Truly remarkable.
Was informed of what needed to be done in a courteous and professional manner. Appreciated the assistance and helpful directions given.
Tarting on Freelancer has been swift and inspiring. I've been actively joining professional groups, exploring project opportunities, and learning how to craft competitive bids. The platform offers a wide range of meaningful work and strong potential to build lasting business connections. Each day brings valuable insights, growth, and the chance to turn skills into sustainable income and impactful collaborations.
Russell was very helpful in clarifying the verification process to get my blue badge.
The responses were quicker, and I got my badge after a few hours once I finished the meeting.
The process was very smooth.
I had high expectations from Freelancer, but my experience was frustrating. The platform's support was slow to respond, and I faced issues with messaging clients due to account restrictions. They have disabled my ability to message clients, which is extremely important for securing work. Even after requesting access, it was not restored. This made completing my projects very difficult and stressful. I hope these problems are resolved soon.
I really LOVE the website, entire support and all workers from Freelancer.com are just amazing...
Warm greetings to Russell V! :D
Freelancer site is one of my favorite sites. Even though I am a part-time freelancer, I have not faced any obstacles working here. I think there is a lot of opportunity to learn by working in the contest option.
I had a wonderful experience working with Russell. V.
He was very friendly, respectful, and made the whole testing process smooth.
Communication was clear and consistent throughout, and he always maintained a professional and positive attitude. I truly appreciated his kindness and support — it made the experience enjoyable and stress-free.
Ha salido todo perfecto. Ha tenido paciencia para resolver mis problemas
I appreciate the prompt and efficient customer service and the fact that it's not ai interaction made the experience so much more appreciated.
I had an excellent experience during my interview with Russel. He was professional, friendly, and clear in his communication. The interviewer made the process smooth and comfortable while asking thoughtful questions that reflected a genuine interest in my skills and background. I appreciated the respectful and supportive atmosphere, which left me with a very positive impression of Freelancer as a platform. Overall, it was a well-organized and professional interaction.
I paid a freelancer for a work. They didn't deliver the work. Got the money by opening dispute. Then the freelancer team also did not help me. I got nothing but my money and time wasted.
Hi Serazum,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you’ve faced, and we want to make things right. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.
I had a great experience with Freelancer.com's support, especially thanks to Jonny, who assisted me during the onboarding process for the Preferred Freelancer Program. He was professional, friendly, and very clear in his communication. Jonny guided me step by step, making the whole process smooth and stress-free. I truly appreciate his support and attentiveness — it made a big difference. Kudos to Freelancer.com for having such dedicated agents. Thank you again, Jonny!
As a freelancer i had an issue with a client that was blackmailing me for work, which is rare to happen on freelancer.com, however upon submitting a ticket, my issue was resolved in under 24 hours.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi Ashikur,
We’re truly sorry to hear about the challenges you’ve faced — that’s not the experience we want for our users.
We’ve sent you a private message so we can better understand the situation and help resolve it. Please reply at your earliest convenience so our team can assist you further.
Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.
We look forward to hearing from you soon.