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Freelancer has a rating of 4.7 stars from 18,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
It was a pleasure interviewing with Russell V. She is professional, engaging, and made the process comfortable and informative. Her questions were thoughtful. I appreciate the opportunity to have spoken with her.
I had an excellent experience with Jonny. He was professional, responsive, and quick to reply, and he clarified all aspects of the program. I'm very pleased with the support he provided and look forward to the next steps. Thank you, Freelancer, for facilitating such a helpful interaction.
I applied to Verified Freelancer program as it will unlock many more features for me and also ensure clients about the identity. Russell helped me to understand the platform & also advised me very well about the features. I really appreciate that.
My experience with Macy from the Freelancer Support team was excellent. She provided a clear and effective solution to my problem, addressing it directly and efficiently. Her assistance was highly appreciated and resolved the issue promptly.
I had a long list of questions about operations, and Angie gave me all the tine and details in the world to resolve my issue. Thanks a lot for your kindness.
It was an awesome meeting, and I got the Rising Star badge. I love how Jonny helps me all the time. Since 2019, freelance.com has given me some happy moments, which is precious.
The person who was dealing with me was very nice. I hope he will solve my problem.
If possible please email me the today's chat with this person. In future I would not have to start explaining from 0.
I was having a hard time to authenticate my card which is necessary for my account verification. Then the support team led me step by step and solved it for me. The support team name was Danette :)
Thank you once again.
I was confused about milestone payments and how the site works, luckily Angie helped me out a bit, to understand the best way to handle my project. Thanks again Angie!
I am new to Freelancing. I'd like to share my experience and help with my professional services to customers who needs a Taylor made solutions or approaches designed for them.
Awesome experience!
I didn't know that she would reach out to me after I lost connection during our chatting, she did and also solved the issue at hand. Thanks Magenta.
Thank you for your service. Your dedication reflects our community's values. Each moment you've served has shaped your life and inspired hope in others.
As a client did not pay me and did not respond to the messages of the Freelancer Staff, Criselda of the Support Team now told me, that she will take respective actions on the clients account. Of course, this does not help me in my issue with my client, but I am glad, that Freelancer takes care of people, who do not fulfill their responsibilities.
It was easy and clear to communicate with Magenta S.
My Customer Support experience with Nicola R was great. She responded to my messages quickly (something quite rare for the support chat), and seeing it was a time-delicate matter, she resolved my problem fast, and very effectively. Thank you.
I got my PayPal problem, the system already auto-charge in my account, but your system still says my verification is rejected. Also I want to ask my situation when submit the job. Magenta S. (Freelancer Support) have a great reply to me and I got a good help, thanks
Mr Jonny helped me with the onboarding process for the Rising Stars program. He was very professional and concise with the discussion topics. I am excited about my next journey on Freelancer.
Ms. Dahlia was very professional and handles my grievance really well! She's great at communicating and was very helpful! I'd like to give her a rating of 100/100!
Jonny, from Freelancer was most helpful and supportive through out. His quick responses and action resolved our issues immediately. Thanks alot for your prompt support Jonny.
Criselda was very helpful. Even though the whole discussion seemed not to be making much Sense at the start, eventually she helped me resolve the issue
A recent contest of mine had no viable entries.
Due to this, I did not want to award any entry.
Kensey was instrumental in helping this contest being withdrawn.
Thank you
It's wonderful and amazing experience with Johnny. He explained me very intelligently and patiently. Now I am very happy with the Rising Star Beige. Thank you Jonny.
I had a great experience with the support representative. They were very helpful, patient, and responsive throughout our interaction. Thank you for the excellent support!
I'm a senior AI engineer with over 6 years of experience in the field, and I've been freelancing for more than 4 years. My main strengths lie in Generative AI, particularly in creating visual content (like with Stable Diffusion) and developing language models (such as LLMs). I also have a strong Computer Vision and Natural Language Processing (NLP) background. I'm excited about the opportunity to share knowledge, and learn from you guys,
I had a great experience talking with her during my interview for the Verified Freelancer badge. She was professional, clear, and made the process smooth and enjoyable. I highly appreciate her assistance.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
