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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
Follow Hardik V.
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Great platform
June 14, 2024

I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
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It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.

Date of experience: June 15, 2024
Canada
1 review
0 helpful votes
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Refunded my membership fee
August 24, 2024

I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.

Date of experience: August 14, 2024
Italy
1 review
0 helpful votes
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Refund from Macy M.
October 8, 2024

I had a refund from Macy M, she was nice and helpful, she have solved my issue.

Date of experience: September 28, 2024
New York
1 review
0 helpful votes
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Danette O was SUPER HELFUL!
August 31, 2024

Danette helped me when I think my account was hacked, and helped start the refund process. She understood all my reasons and took care of everything super fast!

Date of experience: August 21, 2024
Malaysia
1 review
0 helpful votes
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Amount deducted from my card
July 20, 2024

Hi.

Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.

Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.

Thanks to Magenta S., the team and all.

Yours Sincerely,
Mohamed Alshahma

Date of experience: July 10, 2024
Australia
1 review
0 helpful votes
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Review on Russel V
August 6, 2024

It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting

Date of experience: July 27, 2024
India
1 review
0 helpful votes
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It was great experience!
August 5, 2024

I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.

Date of experience: July 26, 2024
Kenya
1 review
0 helpful votes
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Verified
July 28, 2024

Russel took me through the process step by step. She explained all that I was required to do and we synced into the interview swiftly and voila!
I'm verified.

Date of experience: July 18, 2024
MD
1 review
0 helpful votes
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Good assistant!
July 24, 2024

I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!

Date of experience: July 14, 2024
Greece
1 review
0 helpful votes
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Smooth communication, very good experience
October 15, 2024

Magenta was really helpful and gave a quick solution to my problem!

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Magenta helped me quickly
October 15, 2024

It was quick and apt problem solving from her. Thank you.

Date of experience: October 5, 2024
Malaysia
1 review
0 helpful votes
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Great Experience
September 23, 2024

I had a great experience, and Danette O. From Freelancer Support was helpful, patient, and friendly.

Date of experience: September 13, 2024
Iraq
1 review
0 helpful votes
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Very nice treatment and excellent service
June 28, 2024

I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much

Date of experience: June 18, 2024
Tunisia
1 review
0 helpful votes
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Helpful support
September 16, 2024

Great and Helpful Support.
I just want to give a big thank you to Criselda for helping me out so quickly.

Date of experience: September 6, 2024
India
1 review
0 helpful votes
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Best Chat Support
June 22, 2024

She was very patient & humble. She listened to every query I had and resolved it professionally.
She took a bit of time replying to my queries, but I guess it's okay if, in the end, my query is resolved.

Date of experience: June 12, 2024
India
1 review
0 helpful votes
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Magenta S. Is very helpful
October 14, 2024

Magenta S. Is very helpful, she help me a lot, again thank you

Date of experience: October 4, 2024
Pakistan
1 review
0 helpful votes
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Verified Badge
October 14, 2024

It was a good experience to talk with Russell V. Thank You

Date of experience: October 4, 2024
Turkey
1 review
0 helpful votes
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Great onboarding process
October 6, 2024

Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.

Date of experience: September 26, 2024
Canada
1 review
0 helpful votes
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I greatly appreciate the friendly assistance.
August 20, 2024

I greatly appreciate the friendly assistance I received while working with this freelancer. I have had a very good experience.

Date of experience: August 10, 2024