Freelancer has a rating of 4.7 stars from 19,005 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
It was a good experience to talk with Russell V. Thank You
Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.
I greatly appreciate the friendly assistance I received while working with this freelancer. I have had a very good experience.
I paid the fee to take the English exam. However, during attempt the website was not responding. Thus, I could not move forward to complete the exam in designated time. I informed the Freelance Support Team in this regard and a ticket was raised. The interactions with team members were cordial. The issue was promptly resolved, and retake of exam permitted. Thank you for your kind consideration and prompt support.
The customer support provided was excellent. Criselda, demonstrated a high level of professionalism throughout the interaction, maintaining clear communication and addressing my concerns effectively.
Russell asked excellent questions related to my review and verification.
Very enjoyable to work with during this process!
Quite Helpful with the relevant information I required.
I wanted to express my gratitude for being part of the Rising Talent Program on Freelancer. This opportunity has significantly boosted my visibility and has helped me secure more projects.
A special thanks to Jonny for his continuous support and guidance throughout this journey. Your assistance has been invaluable in navigating the platform and maximizing my potential.
Thank you once again for this incredible opportunity.
Freelancer platform is an excellent choice for freelancers looking to earn and grow. With its user-friendly interface, variety of projects, robust communication tools, secure payment systems, and exceptional support from team members like Russell V, it provides a comprehensive and rewarding freelancing experience. Whether you're just starting or looking to expand your freelance career, this platform offers the tools and opportunities to succeed.
I posted a mistaken review and I was allowed to correct it
I posted a wrong review by mistake and support helped me very quickly to fix it.
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Darra R. Treated me very well, she answered a question I had about the basic membership and my other question was about a payment that my client forgot to make, she told me to contact him.
The onboarding process was way too smoother than expected. Jonny is a great guy who guided me through all the steps and made the process as simple as possible. Thanks to him and the Freelancer team.
I had call with Russell V. for the verification and it was great. The call was straight forward and professional, Russell V. asked questions that are relevant and easy to answer by experts. Russell was extremely helpful and supportive. I'm really impressed with the Freelancer.com verification team and process.
Olivia was professional during the encounter and took care of my matter.
I made a video call test talking about my experience and some tech questions about my skills with Russel V. Everything went smooth and the process was great.
I had a pleasant and productive conversation with Criselda, who helped resolve my issue with payment and transaction history. Her assistance was efficient, and I appreciate the support provided.
I have good experience in getting verified. It is nice that the platform offers benefits to verified freelancers to help them succeed.
Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.
Angie had provided the support the best she could apart from that she had also provided me with the support apart from the concerns I had. Thankyou Angie!
I had a session with Jayce L. In the support team and she was amazingly quick to respond and give a solution to my request. Great job
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.