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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.5%
Positive
1,875
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,203)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user ravisherd
California
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I have good experience in getting verified. It is nice that the platform offers benefits to verified freelancers to help them succeed.

Thumbnail of user zabiu1
California
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I faced an issue with my authentication card on Freelancer.com, which hindered my access to crucial features. The support team was incredibly responsive and resolved my problem swiftly. Their professionalism and dedication are commendable. Highly recommend their support!

Thumbnail of user md.shariarabedinn
Bangladesh
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

So today I chat with one of the member of freelancer.com for help. Her name is Magenta S., and she was really helpfull and responsive.

Thumbnail of user franciscoa552
Nicaragua
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Information was clarified and I was grateful for the support provided by Criselda, very kind in everything

Service
Value
Quality
Thumbnail of user satishkumark1
India
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Jonny was great in assisting me getting me onbaord for Preferred freelancer program. Thank you very much.

Thumbnail of user marianievesb
Belgium
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Andrei M helped me enourmously. I could understand everything and made see that everything was in order

Thumbnail of user zeeshanh19
Pakistan
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Magenta is very good communicated skill and she give 100% to support my issue & challenges and she deal just brilliant.

Thumbnail of user ratnad2376
Bangladesh
1 review
0 helpful votes
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November 22nd, 2024

Its a complete scam platform. They closed my account without any reason and took money which was available in my account.

Service
Value
Shipping
Returns
Quality
Thumbnail of user serverk
Germany
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!perfect!

Thumbnail of user hridoym6
Bangladesh
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Jonny enrolled me in the Rising Stars Program after discussing my expertise. We reviewed the program rules together, and I agreed to the terms, setting the stage for my participation and contributions to the program. It was great experience!
Thanks!

Thumbnail of user mayankd11
India
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Its was nice having chat session with the support, earlier i tried with someone else he kept me waiting for more than 15 min.

Thumbnail of user khandakarfajlar
Khandakar Fajla R.
Bangladesh
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I love this platform. Very quick and helpful. Everytime I got the right solution from the team members. Thank you.

Thumbnail of user osamab14
Egypt
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The customer service on the site is excellent and they always solve my problems, whatever they are, at any time

Thumbnail of user mohameds440
Egypt
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I have an issue with the phone number verification and Nicola R. Helped me a lot and was so patient to listen to me and fix my problem.

Thumbnail of user oscarc512
Colombia
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

The person who assisted me was very kind and confident (Danette O.). They managed to resolve all my doubts and fix the issue."

Thumbnail of user arnabb6
India
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I had the pleasure of working with JonnyPFP, and I can confidently say that they exceeded all my expectations. Their professionalism, attention to detail, and dedication to delivering top-notch results were truly impressive.

Thumbnail of user ahmadk107
France
1 review
1 helpful vote
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July 13th, 2024
Verified purchase

I submitted my verification documents, but the status has remained "Under Review" for 20 days. I suspect that there might have been a mistake in my submission, and I would like to rectify it as soon as possible.
But my verification center dosnt work and its still under view.

But your supporter marked my ticket as resolved.
I have problem with my verification center page

Thumbnail of user lalehf4
Malaysia
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I had a great experience, and Danette O. From Freelancer Support was helpful, patient, and friendly.

Thumbnail of user monat120
Canada
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Very helpful and patient
Good follow up and I have nothing further to add. No need to force us to write an essay

Thumbnail of user asaolum
Nigeria
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Response was concise and on time. Kudos to the team for the live chat, it's a rare thing on other freelancing platforms.

Thumbnail of user dhanrajm
India
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Wanted to renew my verified badge from them. It was an excellent experience in doing so. Looking forward to working with them further.

Thumbnail of user tommaso.frazzetto
Italy
1 review
1 helpful vote
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July 24th, 2024

There are many reasons to never use freelancer.com, but one is the worst: not only do they offer no guarantee of intervention in case the client does not pay.
Clients are free to cancel the assigned task even after work has already started or concluded without paying the agreed fee. Freelancer.com still applies its tariff on the price agreed with the customer and, in the event of a dispute, always and irrevocably right the customer. Thus the freelancer finds himself having to pay a fee for the assignment and a fee of 5 euros for a dispute that he already knows will be lost from the start. A fraud!
Added to this is that most of the offers appear to be fake and written by bots, given that they offer too low rates accompanied by comments that often have no context with the request or simply report the request with other words as many AIs normally do.
In short, if you are a software developer and live in Europe or the USA, stay away from this site: it will only waste your time and money and you won't earn anything. There are much better and more serious sites.

Thumbnail of user emana95
Saudi Arabia
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Great experience, thanks to all support team, really helped me to my problem and very helpful and patient

Thumbnail of user muhammedz4
Egypt
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

A good, unique and completely different experience, as every new project is the beginning of a new challenge.

Thumbnail of user sanam52
Iraq
1 review
0 helpful votes
  • Send Message
October 1st, 2024
Verified purchase

Magenta S helped me a lot in my freelancer issue, she is a great support worker, she was very patient with me

Service
Value
Quality

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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