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FreelancerReviews 19,395

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,121
value
975
shipping
662
returns
749
quality
982
This company responds to reviews on average within 2 days
Croatia
1 review
0 helpful votes
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Amazing and fast help!
April 5, 2025

Great communication and answering all my question. Thanks to Margaux S. For providing all needed information.

Date of experience: March 26, 2025
Texas
1 review
0 helpful votes
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Exceptional Service from Margaux
April 5, 2025

Just wanted to say how amazing Margaux was! I needed a refund and Margaux sorted it out right away - no fuss, no waiting around forever. Margaux was super friendly, explained everything clearly, and got it done in minutes. Didn't have to jump through hoops or repeat myself. Such a relief to deal with someone who actually knows what they're doing!

Date of experience: March 26, 2025
Nigeria
1 review
0 helpful votes
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Project closure
April 5, 2025

It's a pleasure working with Danette O. As a freelancer support team member. He has helped me attend to my issues in detail.

Date of experience: March 26, 2025
India
1 review
0 helpful votes
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Great Support
April 5, 2025

Thank you for your response. It's so quick. Thanks again...

Date of experience: March 26, 2025
New Jersey
1 review
0 helpful votes
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Nicola's Positive Help
April 5, 2025

Nicola was very helpful. Thank you! I did not know what 1 tick meant in comparison to 2 ticks. I was worried and Nicola was able to answer my questions.

Date of experience: March 26, 2025
Greece
1 review
0 helpful votes
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Chat with Janessa G.
April 5, 2025

She was very helpful and she immediately understood my worries about a milestone request that has not released yet by my client

Date of experience: March 26, 2025
Pakistan
1 review
0 helpful votes
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Great communication and guidance by Heidi
April 5, 2025

I had a great experience discussing my account fine issue with Heidi. She provided clear and helpful guidance. Appreciate it!

Date of experience: March 26, 2025
BO
1 review
0 helpful votes
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Amazing assistance from Selma T.
April 4, 2025

I was having an issue related with withdrawing my founds, but Selma T. From the Freelancer Team helpedme and solved my problem. Amazing support Team. Thank you!

Date of experience: March 25, 2025
India
1 review
0 helpful votes
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Very supportive and understood the problem
April 4, 2025

He is Very supportive and understood the problem.
Platform is easy to connect to support. Thank you

Date of experience: March 25, 2025
Pakistan
1 review
0 helpful votes
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Really cooperative assistance
April 4, 2025

The Representative was really patient and helpful.

Date of experience: March 25, 2025
India
1 review
0 helpful votes
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Membership concern
April 4, 2025

Margaux was very helpful he understood the problem and provided a solution and assisted me very nicely until the concern was clear

Date of experience: March 25, 2025
India
1 review
0 helpful votes
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Easy and Clear
April 4, 2025

The freelancer staff Russel was very clear on question and communication was very smooth between us.

Date of experience: March 25, 2025
Maryland
1 review
0 helpful votes
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Russell V. Review
April 4, 2025

The interview was conducted in a welcoming, professional manner.

Date of experience: March 25, 2025
Germany
1 review
0 helpful votes
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Russell is an abosulte scammer
April 4, 2025

I was promised a verified badge that I never received.
Russell who's last name is secret, which should've been the first indicator of him being a scammer, is heavily hurting the reputation of freelancer com and committing a crime by not refunding something he did not deliver.

Date of experience: March 25, 2025
India
1 review
0 helpful votes
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Payment dispute resolve
April 4, 2025

Quick response and good communication. Helped me till the end.

Date of experience: March 25, 2025
Viet Nam
1 review
0 helpful votes
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Great support!
April 3, 2025

Olivia replied quickly, understand my concerns and support correctly.

Date of experience: March 24, 2025
Bangladesh
1 review
0 helpful votes
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Jonny politely heard my talking and provided me with all the rules and details about PFP. I was so happy with his conversation and helpfulness.

Date of experience: March 24, 2025
Bangladesh
1 review
0 helpful votes
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I am new to this platform. I faced a small problem here, but the freelancer staff was able to assist me to resolve my problem. Thanks for making it so easy for me to use and I'd like to use this platform for a long time. Thanks

Date of experience: March 24, 2025
Viet Nam
1 review
0 helpful votes
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All good
April 3, 2025

All good here thank you for your support it was helpful

Date of experience: March 24, 2025
India
1 review
0 helpful votes
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Awesome support from Ami
April 2, 2025

The support personnel was very quick and to the point.

Date of experience: March 23, 2025