Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

FreelancerReviews 20,118

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Astrid I.
Unfollow Astrid I.
Share Review
Report Review

Verification ID and withdrawal
July 12, 2025

I am very grateful to the freelancer help agents named Elora and Lyndon S. Thank you very much for being responsive, quick to respond and helping me who was my first time on freelancer.com. May they both always be blessed by God. I initially felt troubled and thought CS help would take a long time to respond and not help much, but it was really professional, they worked very quickly, and responded quickly too. This is the first time I will withdraw my funds so I am quite confused. But it turns out my worries disappeared after I chatted with both of them who responded to me quite quickly and helped solve my problem. Once again thank you very much. I will ask again when there is confusion on freelancer.com. Warm greetings from Indonesia.
-Astrid-

Date of experience: July 3, 2025
Singapore
1 review
0 helpful votes
Follow Eric S.
Unfollow Eric S.
Share Review
Report Review

Payment auto release issue
July 12, 2025

My project payment was released automatically by system. CS advised will reverse the payment cause by this issue as i did not release it myself. CS has advised me to pause subscription mode.

Date of experience: July 3, 2025
Bangladesh
1 review
0 helpful votes
Follow Golam Rahman S.
Unfollow Golam Rahman S.
Share Review
Report Review

Leopold is best.
July 12, 2025

Leopold is nice and behavior also nice. I was to Leopold for my verification. And Leopold helped me a lot.

Date of experience: July 3, 2025
Saudi Arabia
1 review
0 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

I found that the support team was very helpful. The support member was able to pinpoint the problem and deal with it in a timely manner.

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
Follow Kyle B.
Unfollow Kyle B.
Share Review
Report Review

I needed a question answered on live chat and Jake S. Was very helpful to answer my question quickly and in a way that I would understand.

Date of experience: July 2, 2025
India
1 review
0 helpful votes
Follow Pooja R.
Unfollow Pooja R.
Share Review
Report Review

Excellent team
July 12, 2025

Excellent service great platform always helps me.support team very helpful and friendly behaviour always.

Date of experience: July 2, 2025
Pakistan
1 review
0 helpful votes
Follow Abdul R.
Unfollow Abdul R.
Share Review
Report Review

Max T., helped me out of my featured bid not showing up at top, he help verified it and working as expected

Date of experience: July 2, 2025
India
1 review
0 helpful votes
Follow Arham A.
Unfollow Arham A.
Share Review
Report Review

Good team i must say
July 12, 2025

The interview process was good. I thought russellw as rude but he was doing his job very professionally.

Date of experience: July 2, 2025
NL
1 review
0 helpful votes
Follow Shuhei K.
Unfollow Shuhei K.
Share Review
Report Review

Pearl was extremely helpful and professional throughout the chat. She patiently listened to my concern and successfully resolved the issue. Really appreciated the support — great experience overall!

Date of experience: July 1, 2025
Romania
1 review
0 helpful votes
Follow Maa C.
Unfollow Maa C.
Share Review
Report Review

PFP Onboarding review
July 11, 2025

The onboarding was very easy and very easy to understand. Very clear information and very good presentation

Date of experience: July 1, 2025
Pakistan
1 review
0 helpful votes
Follow Khalid M.
Unfollow Khalid M.
Share Review
Report Review

Reinduction into the PFP-SLA
July 11, 2025

It was an excellent experience communicating with Jonny, a great professional who explained every step with clear information and instructions.

Date of experience: July 1, 2025
Morocco
1 review
0 helpful votes
Follow OUSSAMA A.
Unfollow OUSSAMA A.
Share Review
Report Review

Good support
July 11, 2025

Jake S. Was very helpful and patient throughout the entire process. He answered all my questions clearly and guided me step-by-step to get my funds refunded smoothly. His support made the experience easy and stress-free. I really appreciate his professionalism and quick responses. Thank you, Jake

Date of experience: July 1, 2025
Pakistan
1 review
0 helpful votes
Follow Muhammad K.
Unfollow Muhammad K.
Share Review
Report Review

Great Support Service
July 11, 2025

It was great support service provided by Danette O. Would love to connect with such a great support service team again.

Date of experience: July 1, 2025
India
1 review
0 helpful votes
Follow Soham D.
Unfollow Soham D.
Share Review
Report Review

Thank you to the Freelancer.com team for selecting me for the Preferred Freelancer Program!
I truly appreciate the recognition and opportunity. A special thanks to Danette O for the smooth and professional onboarding process — the follow-up and guidance made everything seamless. Looking forward to contributing even more through this program!

Date of experience: July 1, 2025
Colombia
1 review
0 helpful votes
Follow Jesus R.
Unfollow Jesus R.
Share Review
Report Review

Good service
July 10, 2025

I asked help to Magenta S. In order to close a project, and she help me by refering that project to the recruiter team.

Date of experience: June 30, 2025
Germany
1 review
0 helpful votes
Follow Ferdinand S.
Unfollow Ferdinand S.
Share Review
Report Review

Verified by Freelancer Interview
July 10, 2025

It was nice to speak to Russell, who was very patient and supportive throughout the whole process, and it was a great experience overall. I am grateful to have the badge now.

Date of experience: June 30, 2025
Turkiye
1 review
0 helpful votes
Follow Haya A.
Unfollow Haya A.
Share Review
Report Review

Joining the Rising Stars Program was a very excellent experience. Jonny helped me in a professional and patient manner throughout the onboarding process. The program offers a great opportunity to develop my skills and increase my chances of getting projects. I feel encouraged and excited to work more and succeed as a freelancer.

Date of experience: June 30, 2025
Romania
1 review
0 helpful votes
Follow Sergiu F.
Unfollow Sergiu F.
Share Review
Report Review

Great interview
July 10, 2025

Russel was professional, clear, and friendly throughout the verification interview. He made the process smooth and comfortable. Great experience!

Date of experience: June 30, 2025
India
1 review
0 helpful votes
Follow Shalin b.
Unfollow Shalin b.
Share Review
Report Review

I reached out to support and was assisted by Macy M. I'm genuinely impressed with the experience. Macy quickly understood the issue, resolved it within minutes, and was professional and courteous throughout. Great customer support like this makes a real difference. Thank you, Macy!

Date of experience: June 30, 2025
Turkiye
1 review
0 helpful votes
Follow ferhat b.
Unfollow ferhat b.
Share Review
Report Review

Bad service
July 9, 2025

For 1 month you have failed to make a refund. You keep telling me to contact your bank. Already in touch There's nothing coming. You just send me a screenshot. It only says balance and cancel. Where is my money?

Date of experience: June 29, 2025
Judith J. Freelancer Rep
8 months ago

Hello Ferhat, thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Warm regards,
Freelancer.com Support Team