On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Mr. Erol help me to get a refund for my membership plan since I haven't yet use the feature. I just forgot to unsubscribe it
Max T. Provided outstanding support throughout my issue. He was responsive, professional, and very friendly. He followed up clearly, took action quickly, and made the whole process stress-free. I truly appreciate his help!
Very good experience Leopold was really helpful he was fast to answer and understood exactly what I wanted from the start
He solved my request within a couple of minutes. When an employee is a good person, he can always help people
I had an issue with verifying my card on Freelancer, and Kelvin R. From support was extremely helpful.
He clearly explained the process, was very patient, and gave me step-by-step instructions.
Thanks to his guidance, I now know what to do and feel more confident using the platform.
Thank you, Kelvin R. — you're doing a great job
I have been helped by the customer agent named Heidi, he assisted me well about my problem thank you so much.
I recently had an issue with an accidental membership renewal on my Freelancer.com account. I contacted customer support and had the pleasure of speaking with Leopold. Leopold was incredibly helpful, understanding, and efficient. He quickly understood my situation and, as a courtesy, promptly processed a full refund for my membership plus plan. He also took the initiative to ensure the auto-renew feature was disabled, which was a huge relief and prevented any future accidental charges. His polite and professional demeanor made the entire process stress-free. It's rare to encounter such effective and thoughtful customer service. Thank you, Leopold, for resolving my issue so smoothly and going above and beyond!
I had a fantastic experience with the Freelancer.com support team, especially with Hope. She was very professional, attentive, and quick to address my concerns about a project milestone. Her assistance in reminding the client about the payment release and providing clear next steps gave me confidence in the platform's support. I truly appreciate her patience and the detailed guidance she provided, ensuring my issue was handled efficiently. Thank you, Hope, for your excellent service!
I had an interview with Mr. Russell V. He was very kind and clear in explaining all the terms and information about the session. I was very interested in the questions he asked me. Awesome!
I had a great interview experience with Russell V. on Freelancer.com. He was professional, clear in communication, and made the entire process smooth and productive. I truly appreciate the opportunity and am fully satisfied with the services provided by Freelancer.
I'd like to sincerely thank Danette O. For her outstanding support in helping me get onboarded to the Preferred Freelancer Program. Her guidance was clear, timely, and genuinely helpful throughout the process. She made everything smooth and stress-free, and I truly appreciate the professionalism and kindness she showed. Looking forward to representing the PFP community with the same level of excellence she demonstrated. Thank you, Danette!
NICOLA me ayudo me tranquilizo por que estaba asustado con el trato del freelancer contratado me prometio contactar con el y explicarle los procesos
Just had a very favorable experience with Freelancer chat support. No headaches. No hassles. I simply stated my issue and before I knew it, problem resolved by a very competent support member named Nicola R. Thanks again, Nicola.
Freelancing has been a life-changing journey, and I couldn't have done it without Jonny.
He stood by me through every challenge, offering support, insight, and constant motivation.
Jonny's belief in me made all the difference — a true source of strength and inspiration.
I was being emotionally harassed since past 2 days and she is the one who responded Nicola was a saviour she told me to be cautious further and an additional thanks *******@FLfrank customer experience manager he reassured me yesterday thank you i still lost my money though inr 5130
I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!
I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!
I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.
Erol, He explained it to me very well and answered all my questions. After talking to him, I have no more worries. I got the right solution and advice. I am really grateful for the help.
I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.