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FreelancerReviews 19,666

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Feedback for customer service.
June 6, 2025

The freelancer.com customer service is awesome, I got my solution quickly and hassle free. Thanks for this assistance!

Date of experience: May 28, 2025
Pakistan
1 review
0 helpful votes
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Pearl is Fantastic
June 6, 2025

It was so much good and easy, with Pearl. She guided me with each step. I appreciate her help.
Best Support!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Excellent experience
June 6, 2025

Excellent experience it was, in detailed as expected. I like the way it was asked step by step. I am happy to be part for this service. Will do best

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
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I am getting board in PFP today. Mary provide me details and guide me in a respective way. She explains me everything in detail. Great to chat with her.

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
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I had a very good experience; the process was professional, and I received excellent guidance throughout.

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
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Nice and smooth onboarding
June 6, 2025

The onboarding experience was smooth and well-organized. It was really helpful to have Danette O. Guiding me through the process — clearly explaining the rules, what to do, and what to avoid. Her support made everything much easier to understand.
A big thank you to the Freelancer team, especially Danette O., for such a professional and welcoming onboarding experience!

Date of experience: May 27, 2025
Australia
1 review
0 helpful votes
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Danette O. Was highly professional and provided clear guidance throughout the Preferred Freelancer and Rising Stars onboarding process. Thank you!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Varification
June 5, 2025

Varification done by Nichole / she is good
I have problem with only that I am not getting assignment even my profile perfectly matching with my skills

Date of experience: May 27, 2025
Texas
1 review
0 helpful votes
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The registration and verification process on Freelancer.com was smooth and straightforward. I was able to upload the required documents and get verified fairly quickly. The platform has a wide range of projects and clients, and I'm excited to start bidding and working. So far, everything looks professional and easy to use. Looking forward to building my freelance career here!

Date of experience: May 26, 2025
Singapore
1 review
0 helpful votes
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Helpful staff
June 5, 2025

Nicole was extremely helpful and patient in guiding me through the entire verification process—truly appreciate it!

Date of experience: May 27, 2025
GB
1 review
0 helpful votes
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Pearl was very helpful in assisting me with my query. Very lovely and personable. I would highly recommend.

Date of experience: May 26, 2025
Croatia
1 review
0 helpful votes
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Good ectelent
June 5, 2025

Best good giv her a raise...,... d evryting is fine bes supotr ever raise raise raise raise raise raise

Date of experience: May 26, 2025
Kenya
1 review
0 helpful votes
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Support service
June 5, 2025

Excellent and perfect help tailored to the specific individual in the shortest and quickest response time. Absolutely loved it

Date of experience: May 26, 2025
North Carolina
1 review
0 helpful votes
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A fantastic experience
June 5, 2025

It was an interesting interview, interesting topics were discussed and I expressed my points of view according to the questions they asked me, I also learned a digital tool with Google Translate, wonderful.

Date of experience: May 22, 2025
Pakistan
1 review
0 helpful votes
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I had a great experience during the onboarding process for the Preferred Freelancer Program. Jonny was clear, professional, and very helpful throughout. Everything was explained well, and the process was smooth from start to finish. I truly appreciate the opportunity to be part of this program. Thank you, Jonny!

Date of experience: May 26, 2025
Jordan
1 review
0 helpful votes
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I would like to thank pearl V. for helping me in my problem, she made my day, it was about the problem because i forgot to cancel my subscription and she helped me to get a refund.

Date of experience: May 26, 2025
India
1 review
0 helpful votes
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Just finished a wonderful interview with Danette O., and I'm thrilled to have earned the Rising Star badge!
Danette made the whole process smooth, professional, and inspiring.
Grateful for the opportunity and excited for what's ahead on Freelancer.com!

Date of experience: May 26, 2025
Indonesia
1 review
0 helpful votes
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Good Admin
June 4, 2025

I have follow the PFP and interview by danette O, very clear communicating. Really like this website

Date of experience: May 26, 2025
California
1 review
0 helpful votes
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Bad - Extremely Bad
June 4, 2025

Hope D is very rude.
He's support is not helpful for me and not clear.
I am still have many questions.

Date of experience: May 25, 2025
Pakistan
1 review
0 helpful votes
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To the point
June 4, 2025

I really appreciate the quick response and timely resolution of my problem by the support team, I hope the team will continue to support the same in future as well.

Date of experience: May 26, 2025