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FreelancerReviews 20,090

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Good service
July 10, 2025

I asked help to Magenta S. In order to close a project, and she help me by refering that project to the recruiter team.

Date of experience: June 30, 2025
Germany
1 review
0 helpful votes
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Verified by Freelancer Interview
July 10, 2025

It was nice to speak to Russell, who was very patient and supportive throughout the whole process, and it was a great experience overall. I am grateful to have the badge now.

Date of experience: June 30, 2025
Turkiye
1 review
0 helpful votes
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Joining the Rising Stars Program was a very excellent experience. Jonny helped me in a professional and patient manner throughout the onboarding process. The program offers a great opportunity to develop my skills and increase my chances of getting projects. I feel encouraged and excited to work more and succeed as a freelancer.

Date of experience: June 30, 2025
Romania
1 review
0 helpful votes
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Great interview
July 10, 2025

Russel was professional, clear, and friendly throughout the verification interview. He made the process smooth and comfortable. Great experience!

Date of experience: June 30, 2025
India
1 review
0 helpful votes
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I reached out to support and was assisted by Macy M. I'm genuinely impressed with the experience. Macy quickly understood the issue, resolved it within minutes, and was professional and courteous throughout. Great customer support like this makes a real difference. Thank you, Macy!

Date of experience: June 30, 2025
Turkiye
1 review
0 helpful votes
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Bad service
July 9, 2025

For 1 month you have failed to make a refund. You keep telling me to contact your bank. Already in touch There's nothing coming. You just send me a screenshot. It only says balance and cancel. Where is my money?

Date of experience: June 29, 2025
Judith J. Freelancer Rep
7 months ago

Hello Ferhat, thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Warm regards,
Freelancer.com Support Team

Pakistan
1 review
0 helpful votes
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Charge Dispute
July 8, 2025

Heidi from Freelancer support was very helpful she helped cleared my charges and refunded the money ASAP

Date of experience: June 28, 2025
Tunisia
1 review
1 helpful vote
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My verification interview yesterday was an absolute pleasure, all thanks to Barry! From the start, he was incredibly kind, patient, and reassuring—which completely eased my nerves. I'd been feeling anxious beforehand, but his calm and friendly approach made the entire process feel relaxed and effortless. Barry asked questions clearly and gave me plenty of time to respond, making the conversation flow naturally. His professionalism and warmth truly stood out, and I'm so grateful for the positive experience. Thank you, Barry, for your patience and for making what could've been a stressful moment feel so comfortable!

Date of experience: June 27, 2025
India
1 review
0 helpful votes
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I had an issue with an auto-renewal charge, and the support agent Heidi was extremely helpful and professional. They clearly explained the situation and assisted me with the refund process quickly. I really appreciate the prompt support and smooth experience. Thank you, Freelancer.com team, and a special thanks to Heidi for the great help! 🙏

Date of experience: June 28, 2025
Virginia
2 reviews
0 helpful votes
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It was swift and great
July 7, 2025

It was a great experience throughout the onboard process.
Danette O. Was highly professional and clearly explained each step in advance, which made the entire process smooth and reassuring. I'm very pleased with how everything turned out in my favor, and I sincerely thank Danette O. For his guidance and support along the way.

Date of experience: June 27, 2025
Poland
1 review
0 helpful votes
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Great experience
July 7, 2025

Recently I joined Freelancer and had a lot of great experience. Their services are great and I can see a lot of great jobs which matched with my skills in there.

Date of experience: June 28, 2025
Pakistan
1 review
0 helpful votes
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Corporate badge verification
July 7, 2025

Very smooth, documents are well prepared and very easy to understand. Jonny was awesome throughout.

Date of experience: June 27, 2025
Argentina
1 review
0 helpful votes
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Great experience
July 7, 2025

Great experience the application to become a preferred freelancer. Jonny was very kind and explained everything in detail, as well as answered all my questions. Working on this platform is a path to great opportunities.

Date of experience: June 27, 2025
Indonesia
1 review
0 helpful votes
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I am very happy today because I can be a part of the preferred freelancer program, I am very grateful to all the Freelancer.com team especially to Danette O. (@DanettePFP) who has been willing to take the time to interview me.

Date of experience: June 27, 2025
Indiana
1 review
0 helpful votes
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Jess kindly supported
July 7, 2025

He kindly reviewed my questions and I'd happy to chat with him.

Date of experience: June 27, 2025
Philippines
1 review
0 helpful votes
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I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.

Date of experience: June 26, 2025
India
1 review
0 helpful votes
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Danette was absolutely fantastic in guiding me through the onboarding process for the Rising Star Program on Freelancer. She was professional, supportive, and incredibly knowledgeable, making the entire experience smooth and stress-free. Her clear communication and friendly attitude truly made me feel welcomed and confident as I joined the program. Thank you, Danette, for your outstanding support – you're a true asset to the Freelancer team!

Date of experience: June 27, 2025
GB
1 review
0 helpful votes
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Leopold is fantastic!
July 6, 2025

Leopold showed patience and continuously asked the right questions whilst making me feel comfortable and heard, very VERY happy with the level of serve just shown to me

Date of experience: June 27, 2025
Wisconsin
1 review
0 helpful votes
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Positive outlook
July 6, 2025

I have been with Freelancer for a year, I am now just starting to work at establishing more opportunities. Looking forward to working here and helping others.

Date of experience: June 26, 2025
Pakistan
1 review
0 helpful votes
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Review for freelancer support
July 6, 2025

Whenever I have an issue, I contact Freelancer support, and they always help me 24/7. I would definitely give them 10 out of 10.

Date of experience: June 27, 2025