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FreelancerReviews 19,915

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Awesome experience
June 27, 2025

I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!

Date of experience: June 17, 2025
New York
1 review
0 helpful votes
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I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.

Date of experience: June 17, 2025
Bangladesh
1 review
0 helpful votes
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Erol, He explained it to me very well and answered all my questions. After talking to him, I have no more worries. I got the right solution and advice. I am really grateful for the help.

Date of experience: June 17, 2025
India
1 review
0 helpful votes
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Verification process
June 27, 2025

I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.

Date of experience: June 17, 2025
Mexico
1 review
0 helpful votes
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Perfect interview
June 26, 2025

Berry is great support team player! Clear requirements, fast communication, and prompt payment. Would gladly work together again.

Date of experience: June 16, 2025
Bangladesh
1 review
0 helpful votes
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I just completed my Freelancer verification interview, and I'm genuinely impressed with how smooth and professional the entire process was. It was a great experience from start to finish. I'd especially like to thank Barry for his incredible support throughout the process—he was clear, patient, and very helpful at every step. His guidance made the experience even better. Kudos to the Freelancer team for maintaining such high standards. I feel more confident and proud to be a verified member now!

Date of experience: June 17, 2025
Bangladesh
1 review
0 helpful votes
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Excellent Support Experience
June 26, 2025

I had a great experience chatting with Errol from the support team. He was very helpful, patient, and clear in explaining the verification process. He guided me step-by-step and answered all my questions politely. I really appreciate his assistance and professionalism.

Date of experience: June 16, 2025
India
1 review
0 helpful votes
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I reached out to Freelancer support regarding a delay in response from the Rising Star program team. Xavier assisted me promptly, patiently reviewed my concern, and escalated it to the relevant department. The communication was clear and courteous throughout. I appreciate the professional support provided, and I'm now awaiting further updates on my application.

Date of experience: June 16, 2025
Philippines
1 review
0 helpful votes
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Rare find CSR
June 26, 2025

Pearl is a great help. She's straightforward and not beating around the bush. I appreciate the way she explained the cause of the concern and provided the resolution right away. She deserves a raise. Kudos Pearl.

Date of experience: June 16, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience having this interview with you. I truly appreciate the opportunity and the professional, friendly environment you created during our conversation. Looking forward to working together and contributing with my best efforts.

Date of experience: June 16, 2025
Pakistan
1 review
0 helpful votes
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Great Experience with Barry
June 26, 2025

I had a verification interview with Barry as part of my Freelancer.com profile verification process. The entire experience was smooth and professional. Barry was respectful, clear in his communication, and made the process straightforward and easy to understand. He conducted the interview with patience and ensured everything was completed correctly. Thank you, Barry, for your professionalism and support!

Date of experience: June 16, 2025
Turkiye
1 review
0 helpful votes
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Verification process satisfaction
June 26, 2025

It was a nice experience to be interviewed by Russell V. He's very kind, clear and professional in the way he does everything. He asked questions in more clear and understandable ways.

Date of experience: June 16, 2025
Saudi Arabia
1 review
0 helpful votes
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Outstanding Support
June 26, 2025

My experience with Freelancer support was very positive thanks to Heidi and Andrei. Both were professional, kind, and genuinely helpful throughout a difficult situation. I'm truly grateful for their support.

Date of experience: June 16, 2025
Kenya
1 review
0 helpful votes
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Great experience
June 26, 2025

Danette O guided and assisted me well. I'm now officially a preferred freelancer and I look forward to gain/earn more following the attainment of this badge

Date of experience: June 16, 2025
India
1 review
0 helpful votes
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Hope@ Freelancer is great
June 26, 2025

Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.

Date of experience: June 16, 2025
Kenya
1 review
0 helpful votes
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Account Deletion
June 25, 2025

Good, Hope is a good freelancer support. She handled the issue well and fast so she's reliable. Thank you.

Date of experience: June 16, 2025
Germany
1 review
0 helpful votes
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Support Request
June 25, 2025

I reached out for support regarding a request of the reactivation of an expired feedback option. Xavier B. Was my contact person and could help me immediately. I recommend to contact the support with any kind of problems.

Date of experience: June 15, 2025
India
1 review
0 helpful votes
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Excellent Customer Support
June 25, 2025

I recently had an issue with Freelancer Exams. The customer support team at Freelancer was incredibly helpful. Heidi responded promptly via respective communication channel and resolved my issue efficiently. Heidi's professionalism and friendly tone made a big difference. I'd give 5 stars and highly recommend Freelancer for excellent customer support.

Date of experience: June 12, 2025
India
1 review
0 helpful votes
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I truly appreciate how Freelancer provides a platform full of opportunities for skilled professionals like me. It not only connects us with clients from all over the world but also encourages personal and professional growth. The structure, support, and global exposure make it an ideal space to build a long-term career. Overall, my experience so far has been positive and motivating. I'm excited about what lies ahead on Freelancer.

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Date of experience: June 15, 2025
India
1 review
0 helpful votes
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Considerate and swift resolution
June 24, 2025

I greatly appreciate the resolution provided by Heidi P. My account showed a membership plan deduction, which I thought had a cancellation window. Heidi, kindly, reversed the deduction this time and explained the terms to me. The communication was clear, and the service was swift and considerate. As a general feedback about the membership plan itself, receiving an email before any deduction would be very helpful, particularly for customers who are initially on a fee plan. Thanks!

Date of experience: June 14, 2025