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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Russell V. Was very professional. He explained everything I needed to finish up complete my verification. I just wish we could have done it faxe-to-face!
I just had a really great experience chatting with the support team at Freelancer.com. The rep I spoke with, Olivia, was so friendly and helpful. She took the time to really understand the issue I was having and walked me through the solution step -by-step. She didn't make me feel like I was asking dumb questions or wasting her time at all. Instead, Olivia was patient and genuinely wanted to make sure I left the conversation feeling confident that my problem was resolved. Thanks Olivia. I'll definitely be reaching out to Olivia and the Freelancer.com support team again if I have any other questions in the future. She's earned my trust and loyalty as a customer.
This guy did great and walked me thru clear steps to end relation with a failure freelancer thru escalating a dispute.
Thank you Erol.
Quite a wonderful experience I would say.
It was good to see questions around various aspects of filmmaking and skillsets that I have mentioned, made me realize the Freelancer platform really does care about the quality and the experience the freelancers on the platform can offer to their clients.
I am quite excited and hoping to live up to all those expectations,
I'm not sure what happend, I just received next guidance about what to do. Is this correct or not I don't know.
I just wanted to express my sincere appreciation for Danette O. Throughout this onboarding process. She was clear, professional, and incredibly helpful in guiding me every step of the way. Her communication was friendly and respectful, and she made the experience smooth and easy to follow. Thank you, Danette, for your support and dedication—you truly represent excellent customer service!
I had a very helpful experience with the Freelancer support team through a Google Meet call. Barry were professional, patient, and clearly explained everything I needed help with. The representative guided me step-by-step. It was efficient, friendly, and much appreciated. Excellent customer service!
The support agent took her time to understand my issue and clarified the concerns I had. She managed to solve the problem.
Barry did a great job in the interview and asked many important questions. I feel that Barry understands the freelancing world very well.
I chat with Heidi P this person guide me in easy and good way that how i solve my issue i am very thankful for freelancer.com
The verification was smooth and very professional, Russell maintained a nice demeanor all throughout and handled it professionally
Russel was incredibly courteous and supportive throughout the verification process. She joined the meeting promptly and clearly respects others' time. The entire experience was smooth and pleasant, and I truly appreciated her professionalism. I highly recommend working with Russel!
I've had a great experience with Preferred Freelancer employees, especially on Freelancer.com. Being selected by preferred clients often means that the project is more structured, communication is clearer, and expectations are well-defined — which helps me deliver at my best.
Danette was very helping and amazing throughout the process, his communication was very clear and understanding. Recommended
I had an issue with an accidental contest upgrade, and the support team handled it with patience and professionalism. They reviewed my case quickly and even provided a courtesy refund. I truly appreciate the understanding and respectful communication.
Instant chat assistance. Feel secure about payment as they remain on hold until job is done.
Thank you
Mr. Erol help me to get a refund for my membership plan since I haven't yet use the feature. I just forgot to unsubscribe it
Max T. Provided outstanding support throughout my issue. He was responsive, professional, and very friendly. He followed up clearly, took action quickly, and made the whole process stress-free. I truly appreciate his help!
Very good experience Leopold was really helpful he was fast to answer and understood exactly what I wanted from the start
He solved my request within a couple of minutes. When an employee is a good person, he can always help people
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
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