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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Good assistance
July 2, 2025

Mr. Erol help me to get a refund for my membership plan since I haven't yet use the feature. I just forgot to unsubscribe it

Date of experience: June 22, 2025
Egypt
1 review
0 helpful votes
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Max T. Provided outstanding support throughout my issue. He was responsive, professional, and very friendly. He followed up clearly, took action quickly, and made the whole process stress-free. I truly appreciate his help!

Date of experience: June 21, 2025
South Africa
1 review
0 helpful votes
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Payment disputer
June 30, 2025

Very good experience Leopold was really helpful he was fast to answer and understood exactly what I wanted from the start

Date of experience: June 21, 2025
Canada
1 review
0 helpful votes
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He solved my request within a couple of minutes. When an employee is a good person, he can always help people

Date of experience: June 20, 2025
Uzbekistan
1 review
0 helpful votes
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I had an issue with verifying my card on Freelancer, and Kelvin R. From support was extremely helpful.
He clearly explained the process, was very patient, and gave me step-by-step instructions.
Thanks to his guidance, I now know what to do and feel more confident using the platform.
Thank you, Kelvin R. — you're doing a great job

Date of experience: June 21, 2025
Indonesia
1 review
0 helpful votes
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Membership issue
June 30, 2025

I have been helped by the customer agent named Heidi, he assisted me well about my problem thank you so much.

Date of experience: June 20, 2025
Pakistan
1 review
0 helpful votes
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Exceptional Service from Leopold!
June 29, 2025

I recently had an issue with an accidental membership renewal on my Freelancer.com account. I contacted customer support and had the pleasure of speaking with Leopold. Leopold was incredibly helpful, understanding, and efficient. He quickly understood my situation and, as a courtesy, promptly processed a full refund for my membership plus plan. He also took the initiative to ensure the auto-renew feature was disabled, which was a huge relief and prevented any future accidental charges. His polite and professional demeanor made the entire process stress-free. It's rare to encounter such effective and thoughtful customer service. Thank you, Leopold, for resolving my issue so smoothly and going above and beyond!

Date of experience: June 20, 2025
Indonesia
1 review
0 helpful votes
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Outstanding Support Experience
June 29, 2025

I had a fantastic experience with the Freelancer.com support team, especially with Hope. She was very professional, attentive, and quick to address my concerns about a project milestone. Her assistance in reminding the client about the payment release and providing clear next steps gave me confidence in the platform's support. I truly appreciate her patience and the detailed guidance she provided, ensuring my issue was handled efficiently. Thank you, Hope, for your excellent service!

Date of experience: June 20, 2025
Indonesia
1 review
0 helpful votes
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I had an interview with Mr. Russell V. He was very kind and clear in explaining all the terms and information about the session. I was very interested in the questions he asked me. Awesome!

Date of experience: June 19, 2025
Pakistan
1 review
0 helpful votes
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Excellent Experience
June 29, 2025

I had a great interview experience with Russell V. on Freelancer.com. He was professional, clear in communication, and made the entire process smooth and productive. I truly appreciate the opportunity and am fully satisfied with the services provided by Freelancer.

Date of experience: June 19, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancer On boarding
June 28, 2025

I'd like to sincerely thank Danette O. For her outstanding support in helping me get onboarded to the Preferred Freelancer Program. Her guidance was clear, timely, and genuinely helpful throughout the process. She made everything smooth and stress-free, and I truly appreciate the professionalism and kindness she showed. Looking forward to representing the PFP community with the same level of excellence she demonstrated. Thank you, Danette!

Date of experience: June 19, 2025
Japan
1 review
0 helpful votes
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NICOLA me ayudo
June 28, 2025

NICOLA me ayudo me tranquilizo por que estaba asustado con el trato del freelancer contratado me prometio contactar con el y explicarle los procesos

Date of experience: June 18, 2025
New York
1 review
0 helpful votes
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Just had a very favorable experience with Freelancer chat support. No headaches. No hassles. I simply stated my issue and before I knew it, problem resolved by a very competent support member named Nicola R. Thanks again, Nicola.

Date of experience: June 18, 2025
Egypt
1 review
0 helpful votes
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Freelancing has been a life-changing journey, and I couldn't have done it without Jonny.
He stood by me through every challenge, offering support, insight, and constant motivation.
Jonny's belief in me made all the difference — a true source of strength and inspiration.

Date of experience: June 18, 2025
India
1 review
0 helpful votes
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Nicola was fantastic
June 28, 2025

I was being emotionally harassed since past 2 days and she is the one who responded Nicola was a saviour she told me to be cautious further and an additional thanks *******@FLfrank customer experience manager he reassured me yesterday thank you i still lost my money though inr 5130

Date of experience: June 18, 2025
Pakistan
1 review
0 helpful votes
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I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!

Date of experience: June 18, 2025
Colorado
1 review
0 helpful votes
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Awesome experience
June 27, 2025

I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!

Date of experience: June 17, 2025
New York
1 review
0 helpful votes
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I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.

Date of experience: June 17, 2025
Bangladesh
1 review
0 helpful votes
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Erol, He explained it to me very well and answered all my questions. After talking to him, I have no more worries. I got the right solution and advice. I am really grateful for the help.

Date of experience: June 17, 2025
India
1 review
0 helpful votes
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Verification process
June 27, 2025

I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.

Date of experience: June 17, 2025