Check out our latest communities fighting
AI scams on Reddit and Facebook
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I asked help to Magenta S. In order to close a project, and she help me by refering that project to the recruiter team.
It was nice to speak to Russell, who was very patient and supportive throughout the whole process, and it was a great experience overall. I am grateful to have the badge now.
Joining the Rising Stars Program was a very excellent experience. Jonny helped me in a professional and patient manner throughout the onboarding process. The program offers a great opportunity to develop my skills and increase my chances of getting projects. I feel encouraged and excited to work more and succeed as a freelancer.
Russel was professional, clear, and friendly throughout the verification interview. He made the process smooth and comfortable. Great experience!
I reached out to support and was assisted by Macy M. I'm genuinely impressed with the experience. Macy quickly understood the issue, resolved it within minutes, and was professional and courteous throughout. Great customer support like this makes a real difference. Thank you, Macy!
For 1 month you have failed to make a refund. You keep telling me to contact your bank. Already in touch There's nothing coming. You just send me a screenshot. It only says balance and cancel. Where is my money?
Heidi from Freelancer support was very helpful she helped cleared my charges and refunded the money ASAP
My verification interview yesterday was an absolute pleasure, all thanks to Barry! From the start, he was incredibly kind, patient, and reassuring—which completely eased my nerves. I'd been feeling anxious beforehand, but his calm and friendly approach made the entire process feel relaxed and effortless. Barry asked questions clearly and gave me plenty of time to respond, making the conversation flow naturally. His professionalism and warmth truly stood out, and I'm so grateful for the positive experience. Thank you, Barry, for your patience and for making what could've been a stressful moment feel so comfortable!
I had an issue with an auto-renewal charge, and the support agent Heidi was extremely helpful and professional. They clearly explained the situation and assisted me with the refund process quickly. I really appreciate the prompt support and smooth experience. Thank you, Freelancer.com team, and a special thanks to Heidi for the great help! 🙏
It was a great experience throughout the onboard process.
Danette O. Was highly professional and clearly explained each step in advance, which made the entire process smooth and reassuring. I'm very pleased with how everything turned out in my favor, and I sincerely thank Danette O. For his guidance and support along the way.
Recently I joined Freelancer and had a lot of great experience. Their services are great and I can see a lot of great jobs which matched with my skills in there.
Very smooth, documents are well prepared and very easy to understand. Jonny was awesome throughout.
Great experience the application to become a preferred freelancer. Jonny was very kind and explained everything in detail, as well as answered all my questions. Working on this platform is a path to great opportunities.
I am very happy today because I can be a part of the preferred freelancer program, I am very grateful to all the Freelancer.com team especially to Danette O. (@DanettePFP) who has been willing to take the time to interview me.
He kindly reviewed my questions and I'd happy to chat with him.
I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.
Danette was absolutely fantastic in guiding me through the onboarding process for the Rising Star Program on Freelancer. She was professional, supportive, and incredibly knowledgeable, making the entire experience smooth and stress-free. Her clear communication and friendly attitude truly made me feel welcomed and confident as I joined the program. Thank you, Danette, for your outstanding support – you're a true asset to the Freelancer team!
Leopold showed patience and continuously asked the right questions whilst making me feel comfortable and heard, very VERY happy with the level of serve just shown to me
I have been with Freelancer for a year, I am now just starting to work at establishing more opportunities. Looking forward to working here and helping others.
Whenever I have an issue, I contact Freelancer support, and they always help me 24/7. I would definitely give them 10 out of 10.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello Ferhat, thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team