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FreelancerReviews 5,586

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Online Help center
August 20, 2024

I have some quries about Identity verification and Exams. I got online help and an Agent named Magenta S. Helped me nicely and guided me throughout. Thanks

Date of experience: August 10, 2024
Egypt
1 review
0 helpful votes
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A good supporter
August 19, 2024

It was a good support from Lyndon S. I really wanna thanks him.

Date of experience: August 9, 2024
GB
1 review
0 helpful votes
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Good assistance in getting verified.
August 19, 2024

Russel V. Helped me get verified on the freelancer platform.

Date of experience: August 9, 2024
Spain
1 review
0 helpful votes
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Helpful
August 19, 2024

I'm not used to using this app, but in 2018 I had a negative balance due to a membership. I didn't know about it, so I asked to cancel this negative balance, and the support team was kind enough to cancel it. I apologize for my forgetfulness.

Date of experience: August 9, 2024
Turkiye
1 review
0 helpful votes
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Finally, the issues with my Freelancer.com account have been completely resolved, and a significant part of this was due to the exceptional assistance of the live support specialist, Magenta S. With professionalism, patience, and a wealth of knowledge, Magenta S. Managed the process seamlessly, providing thorough explanations and guidance at every step.

Magenta S.'s support truly exemplified outstanding customer service. Their timely and effective solutions enabled the reactivation of my account and the removal of all restrictions. Their expertise and solution-oriented approach are commendable. Having such talented professionals at Freelancer.com enhances service quality and significantly improves the user experience.

I extend my deepest thanks to Magenta S. For their extraordinary help and professional approach. I truly received excellent support!

Date of experience: August 9, 2024
Egypt
1 review
0 helpful votes
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Customer Support
August 17, 2024
Updated review

The customer agent was very professional, clear, and fast.

Date of experience: August 7, 2024

I had the chance to meet up with Russell V. today and I was impressed by her professionalism and clarity. The process was streamlined and efficient, with clear communication and straightforward questions. It was a positive experience to me.

Date of experience: August 6, 2024
Egypt
1 review
0 helpful votes
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Great assistance
August 17, 2024

Magenta was immediately responsive and of great assistance

Date of experience: August 7, 2024
Philippines
1 review
0 helpful votes
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Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.

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Date of experience: August 7, 2024
Serbia
1 review
0 helpful votes
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Great platform - like it
August 17, 2024

The platform works ok, easy to understand, easy to use! Like it!
Applied for Verified badge and had a great call with Russell V. and we sorted it real quick. Thanks!

Date of experience: August 7, 2024
India
1 review
0 helpful votes
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Great Experience
August 17, 2024

Jethro is fantastic. I appreciate all the help you've provided. It's clear that you genuinely care about making things easier and better for others. Thank you for your dedication and kindness.

Date of experience: August 7, 2024
Morocco
1 review
0 helpful votes
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Great and good communication
August 17, 2024

She was very helpful and provided all the details clearly.

Date of experience: August 7, 2024
Italy
1 review
0 helpful votes
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Super kind
August 17, 2024

Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.

Date of experience: August 7, 2024
Pakistan
1 review
0 helpful votes
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Review for Magenta.S
August 16, 2024

It was very chat with Magenta S although i was not connect d for long but she understand my view point very well in one msg and provided relief efficiently. Thumbs up for support

Date of experience: August 6, 2024
Ukraine
1 review
0 helpful votes
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Wrong transaction
August 16, 2024

Thanks Magenta for quick solving my problem, that was excellent.

Date of experience: August 6, 2024
Georgia
1 review
0 helpful votes
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Thanks.
August 15, 2024

I am pleased to express that all responses provided were satisfactory and tactful. The support I received was exemplary. Thank you.

Date of experience: August 5, 2024
India
1 review
0 helpful votes
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Good cooperation
August 15, 2024

It was a great experience, very friendly in nature and give best solutions.

Date of experience: August 5, 2024
Sri Lanka
1 review
0 helpful votes
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Quick respond
August 15, 2024

Thank you for your quick response. That was really helpfull for me
Keep to up

Date of experience: August 5, 2024
Michigan
1 review
0 helpful votes
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5 stars
August 15, 2024

Criselda R was fast, and efficient. She got done what my last rep said they did but didn't really do. Thank you!

Date of experience: August 5, 2024
Spain
1 review
0 helpful votes
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Macy
August 15, 2024

Súper maja, y atenta, si me dieran su número o Instagram voy y me caso con ella, me alegro el día esa mujer, se gano mi corazón

Date of experience: August 5, 2024
Pakistan
1 review
0 helpful votes
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AMAZIN SUPPORT IN DIFFICULT TIMR
August 15, 2024

The support officer responded well in time and given the favor.

Date of experience: August 4, 2024