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Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Jonny was a joy to be interviewed by. He was efficient, friendly and thorough, even giving examples of certain situations to make sure I understood the SLA. Freelancer.com is lucky to have him!
I appreciate Olivia very much for Bing very responsive.
Criselda helped me to raise a problem to the relevant team in my unusual case.
It was kindly nice. She ask me the details very kindly and I want to apply my identification again beacuse, my address not showing properly in the document.
I had a great experience with the customer service at Freelancer, especially with Criselda. She was very helpful and professional. I appreciate all the assistance provided. Thank you!
I am writing to express my sincere gratitude for the exceptional service I received. Your team was incredibly helpful and patient, and I am very satisfied with the way my issue was handled.
Your commitment to customer satisfaction is clearly evident. I am impressed by your professionalism and the efficiency of your service. I will definitely recommend your platform to others based on the excellent experience I had.
Thank you once again for your outstanding service.
Jhay R. Helped me with my concern, quick with the help and very attentive, thank you :)
My experience with the freelancer support system has been frustrating. Clients hold significant importance, but when freelancers encounter issues, informing support staff often doesn't resolve them. If a client complains, the freelancer's account can get frozen without explanation or a chance to be heard, and the ID gets deactivated. Despite sending numerous emails, responses are inadequate, and tickets are continuously generated without proper resolution. There should be changes to ensure fair treatment and effective communication for freelancers.
Excellent thank you for the help. Professional as always.
Magenta was great and straight to the point. The issue was resolved promptly.
I had an issues with a project, Criselda, handle it with very professional and constructive way, Cheeks explained many things I didn't know about and gave me a very valuable advices. Thank you
My firat experience with your customer service was... embarrassing to say the least. The agent I was speaking with was beyond polite, friendly, professional and attempting to be helpful, explaining everything thoroughly and trying to do as I was asking. However my crappy attitude wouldn't allow her to do her job. Even still, she made sure to reach out after I ended our chat very rudely and let me know she was still going to fix the issue. I'm genuinely not sure I would have done the same. It would have "slipped my mind" I'm sure.
So, thank you. Thank you for being the better human when I could not. Thank you for providing customer service to people like me all day long and doing it with a smile. I could never, and I can only apologize for my attitude making your job harder. My problem of course has been solved, and would have been done much faster if I'd shut up for five seconds!
Very helpful support who was able to explain limitations of Freelancer. Would be better if those limitations weren't in place to start with.
Criselda was very thorough and helpful and worked her way through my problem. Thank you
Experience is good, Enjoyed talking to Russel. Thank you so much for having a review call.
Quick support and efficient help with a withdrawal!
Everything went smoothly and clear, Jonny was so helpful and provided all necessary information regarding the rising star program
Criselda was quick and answered my questions promptly. I appreciate her efforts and willingness to help.
I work with freelancer.com, and my experience is outstanding. The platform is user-friendly and offers a wide range of job opportunities that cater to various skill sets. One aspect that truly stood out was the exceptional support I received from the team, particularly Russell V. Russell V was incredibly helpful throughout the process, providing timely and insightful guidance that made navigating the platform and securing projects much easier. Her dedication to ensuring a smooth experience for users is commendable. Overall, freelancer.com is a fantastic resource for freelancers looking to connect with clients and grow their careers. I highly recommend it to anyone seeking freelance opportunities.
Talking to Russell on freelancer platform was a great experience; he guided me professionally and answered all my questions, I'd recommend his supervision
I contacted your customer support in respect to being billed twice, and Darra R.was super helpful in this regard.
I had an inconvenience with my (Trial) membership plus because i couldn't cancel it before, so i ask for a refund in the Freelancer Support and thanks to Jhay R., I could solve my problem quick and easy.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
