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FreelancerReviews 20,020

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I had a great experience with Russell V during my verification interview. He was professional, clear in his communication, and guided me through the entire process with ease. I appreciate his support in helping me get verified. Thank you, Russell!

Date of experience: June 26, 2025
North Macedonia
1 review
0 helpful votes
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My opinion
July 5, 2025

I am greatly satisfied with the support team. Whenever I have a question, they always answer and address all my issues. Which gives me peace and I really appreciate it. All but kind words for all of them. As far as Freelancer, I had one job so far and I am satisfied with it. I plan to be much more active and hopefully we will have a long collaboration.

Date of experience: June 26, 2025
Saudi Arabia
1 review
0 helpful votes
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Freelancer team
July 5, 2025

Really perfect communication with freelancer team, Barry, It is quick to respond and solve all my problems. Thank you very much.

Date of experience: June 26, 2025
Japan
1 review
0 helpful votes
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Johny is very patient to guide me through the entire applying process. It is really a great pleasure for me to have Johny here.

Date of experience: June 26, 2025
Kenya
1 review
0 helpful votes
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Quick response
July 5, 2025

I contacted Max T. Regarding a concern I had about a project that I bid about. They mentioned that they wanted someone to help with data entry details, however they were asking for payment outside freelancer, which I thought was odd. I decided not to do anything but ask freelancer first because they mentioned that I am paying through freelancer. However, they asked for milestone payment outside freelancer, I did not bother paying anything because I knew something was off about it, so I asked Max T. And he provided me with the terms and conditions where no-one should speak to you outside of freelancer so he really helped me quickly.

Date of experience: June 26, 2025
Illinois
1 review
0 helpful votes
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Russell V. Was very professional. He explained everything I needed to finish up complete my verification. I just wish we could have done it faxe-to-face!

Date of experience: June 25, 2025
Jayce L. Freelancer Rep
5 months ago

Good day, Lillian!

Thanks for letting us know about this one.

We've sent a private message. Kindly check your inbox here in Sitejabber.

Thank you!

Viet Nam
1 review
0 helpful votes
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I just had a really great experience chatting with the support team at Freelancer.com. The rep I spoke with, Olivia, was so friendly and helpful. She took the time to really understand the issue I was having and walked me through the solution step -by-step. She didn't make me feel like I was asking dumb questions or wasting her time at all. Instead, Olivia was patient and genuinely wanted to make sure I left the conversation feeling confident that my problem was resolved. Thanks Olivia. I'll definitely be reaching out to Olivia and the Freelancer.com support team again if I have any other questions in the future. She's earned my trust and loyalty as a customer.

Date of experience: June 25, 2025
Saudi Arabia
1 review
0 helpful votes
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Erol the super support
July 4, 2025

This guy did great and walked me thru clear steps to end relation with a failure freelancer thru escalating a dispute.
Thank you Erol.

Date of experience: June 24, 2025
India
1 review
0 helpful votes
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Quite a wonderful experience I would say.
It was good to see questions around various aspects of filmmaking and skillsets that I have mentioned, made me realize the Freelancer platform really does care about the quality and the experience the freelancers on the platform can offer to their clients.
I am quite excited and hoping to live up to all those expectations,

Date of experience: June 24, 2025
Ukraine
1 review
0 helpful votes
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Unknown phone issue.
July 4, 2025

I'm not sure what happend, I just received next guidance about what to do. Is this correct or not I don't know.

Date of experience: June 24, 2025
Egypt
1 review
0 helpful votes
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Best support experience
July 3, 2025

I just wanted to express my sincere appreciation for Danette O. Throughout this onboarding process. She was clear, professional, and incredibly helpful in guiding me every step of the way. Her communication was friendly and respectful, and she made the experience smooth and easy to follow. Thank you, Danette, for your support and dedication—you truly represent excellent customer service!

Date of experience: June 24, 2025
Bangladesh
1 review
0 helpful votes
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Great Support via Google Meet
July 3, 2025

I had a very helpful experience with the Freelancer support team through a Google Meet call. Barry were professional, patient, and clearly explained everything I needed help with. The representative guided me step-by-step. It was efficient, friendly, and much appreciated. Excellent customer service!

Date of experience: June 24, 2025
NL
1 review
0 helpful votes
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Dispute Resolution
July 3, 2025

The support agent took her time to understand my issue and clarified the concerns I had. She managed to solve the problem.

Date of experience: June 23, 2025
District of Columbia
1 review
0 helpful votes
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Freelancer verified interview
July 3, 2025

Barry did a great job in the interview and asked many important questions. I feel that Barry understands the freelancing world very well.

Date of experience: June 23, 2025
Pakistan
1 review
0 helpful votes
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Payment method issue
July 3, 2025

I chat with Heidi P this person guide me in easy and good way that how i solve my issue i am very thankful for freelancer.com

Date of experience: June 23, 2025
Algeria
1 review
0 helpful votes
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Russell V.
July 3, 2025

The verification was smooth and very professional, Russell maintained a nice demeanor all throughout and handled it professionally

Date of experience: June 23, 2025
India
1 review
0 helpful votes
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Russel was incredibly courteous and supportive throughout the verification process. She joined the meeting promptly and clearly respects others' time. The entire experience was smooth and pleasant, and I truly appreciated her professionalism. I highly recommend working with Russel!

Date of experience: June 23, 2025
Egypt
1 review
0 helpful votes
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Very helpful
July 3, 2025

I've had a great experience with Preferred Freelancer employees, especially on Freelancer.com. Being selected by preferred clients often means that the project is more structured, communication is clearer, and expectations are well-defined — which helps me deliver at my best.

Date of experience: June 23, 2025
Pakistan
1 review
0 helpful votes
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Preffered Freelancer Program
July 3, 2025

Danette was very helping and amazing throughout the process, his communication was very clear and understanding. Recommended

Date of experience: June 23, 2025
Bangladesh
1 review
0 helpful votes
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I had an issue with an accidental contest upgrade, and the support team handled it with patience and professionalism. They reviewed my case quickly and even provided a courtesy refund. I truly appreciate the understanding and respectful communication.

Date of experience: June 23, 2025