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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,115
value
970
shipping
659
returns
745
quality
976
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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India
1 review
0 helpful votes
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Verified Interview
June 21, 2025

It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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It was a very excellent experience
April 6, 2025

The process was very smooth and support provided by Freelancer verified contact name Mr. Russell V. provided an excellent support during the process.

Date of experience: March 14, 2025
India
1 review
0 helpful votes
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Easy and Clear
April 4, 2025

The freelancer staff Russel was very clear on question and communication was very smooth between us.

Date of experience: March 25, 2025
Egypt
1 review
0 helpful votes
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Great support
May 22, 2025

Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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How to set up Milstones
June 20, 2025

I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.

Date of experience: June 10, 2025
Turkey
1 review
0 helpful votes
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Award problem
May 5, 2025

I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful

Date of experience: April 25, 2025
Saudi Arabia
1 review
0 helpful votes
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Verry Helpfull
March 30, 2025

Magenta was awesome. I needed to ask about my membership that I had in my old account. And my issue was resolved.

Date of experience: March 19, 2025
India
1 review
0 helpful votes
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Hope was really helpful
May 21, 2025

I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.

Date of experience: May 12, 2025
India
1 review
0 helpful votes
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Membership concern
April 4, 2025

Margaux was very helpful he understood the problem and provided a solution and assisted me very nicely until the concern was clear

Date of experience: March 25, 2025
VE
1 review
0 helpful votes
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Excellent Support, NICOLE R
December 8, 2024

Miss Nicole R helped me a lot by paying attention to the problem I had. I had conversations with other agents who were not able to give me the proper support. I am very grateful to Miss Nicole for her dedication and effort. Right now I am going to try the solution she gave me and I hope it works. But in itself, thank you very much Nicole R for your hard work, excellent.

Date of experience: November 28, 2024
India
1 review
0 helpful votes
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Rising Stars Program - Onboarding Process.
December 19, 2024

Excited to have earned a badge for my participation in the Rising Stars Program onboarding process! It was a great opportunity to showcase my expertise and share insights about my work as a freelancer. Looking forward to contributing more and growing within this amazing community!
Thank you, Amarisse *******@AmarissePFP, for making this process smooth and successful.

Date of experience: December 9, 2024
Pakistan
1 review
0 helpful votes
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Memberrship plan
May 29, 2025

I am glad that I was able to get the information/assistance that I needed regarding my concern today.

Date of experience: May 19, 2025
Poland
1 review
0 helpful votes
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Helpful and kind
April 13, 2025

Help me to feel better and more at peace than what I have been experiencing with the freelancer I have been working with

Date of experience: April 3, 2025
Germany
1 review
0 helpful votes
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Interview with Russell V
April 19, 2025

All good and professional. Asked interesting questions and was very thorough. Was response to my questions. Very knowledgeable about the process.

Date of experience: April 9, 2025
Mexico
1 review
0 helpful votes
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Very good experience
June 8, 2025

The process was very pleasant thanks to Jonny who was very clear and concrete in explaining the rules of the program to me.

Date of experience: May 29, 2025
Egypt
1 review
0 helpful votes
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Kelvin R. WAS SUPER HELPFUL
May 26, 2025

I took a long time and lots of questions, and Kelvin was patient. I really appreciate it! Big Big Big Thanks Kelvin R.!

Date of experience: May 16, 2025
India
1 review
0 helpful votes
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Experience with Jonny
February 16, 2025

Jonny was incredibly helpful in guiding me through the onboarding process for the Preferred Freelancer Program. He provided clear instructions, answered all my questions with patience, and ensured I fully understood every step. His professionalism and expertise made the experience smooth and stress-free. I truly appreciate his support and dedication.

Date of experience: February 6, 2025
Egypt
1 review
0 helpful votes
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Xavier B. Was a great help for me on the verify of my id and the problem of authentication of my credit card he was a great help.

Date of experience: May 22, 2025
New York
1 review
0 helpful votes
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Selma T is the Bomb!
June 3, 2025

Very patient w/ the long explanations and addressed my questions and the issue quickly and to my great satisfaction!

Date of experience: May 24, 2025
Israel
1 review
0 helpful votes
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Helpful information
April 25, 2025

I like the way the support's agents explain the situation and the short time they respond. Quick and understandable.

Date of experience: April 15, 2025