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FreelancerReviews 19,843

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Devendrakumar S. And Barry N.
June 23, 2025

I had a meeting with Barry recently. He was to the point and very professional in his assessment. Nice experience overall.

Date of experience: June 12, 2025
Pakistan
1 review
0 helpful votes
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Great support team
June 22, 2025

Every time Freelancer's support team helped me out very nicely and solved my problems in minutes. Today I got help from Olivia she was very kind to me and listen my all issues calmly I really appreciate her. Thank you so much😊

Date of experience: June 13, 2025
Viet Nam
1 review
0 helpful votes
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Quickly help
June 22, 2025

I had an issue with unexpected automatic renewal and charges without prior notification, which was quite frustrating. However, the support team handled my request professionally, canceled my subscription, and issued a refund as a courtesy. I hope Freelancer can improve its notification system for renewals to make the process more transparent for users.

Date of experience: June 13, 2025
Pakistan
1 review
0 helpful votes
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PFP Interview
June 22, 2025

Jonny just conducted my PFP interview, in a professional manner. Interview was smooth. Great job. Keep up the good work.

Date of experience: June 12, 2025
KR
1 review
0 helpful votes
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I would like to thank heidi for giving me an accurate and prompt answer to a question that might have been a bit tricky.

Date of experience: June 12, 2025
Armenia
1 review
0 helpful votes
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Deactivation Support
June 22, 2025

I had an issue in deactivation of my account and the support team solved it very promptly. Big thank you to the team.

Date of experience: June 12, 2025
Switzerland
1 review
0 helpful votes
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Validation caused interuption
June 22, 2025

Everything went smoothly and I was approved but I was asked to complete documents but I was OOO for the afternoon and ALL work stopped because you blocked my account until the paperwork was done, I had several staff all worry they were not going to get paid and while it did not take long to approve once the paperwork was done a little warning would have been good, it cost me half a days work

Date of experience: June 10, 2025
Bangladesh
1 review
0 helpful votes
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My experience was positive, as I was able to leverage my knowledge base to help the user understand a somewhat complex financial transaction. The iterative nature of the conversation, where the user asked follow-up questions and expressed growing concern, allowed me to refine my explanations and tailor my advice to their specific situation. It highlighted the importance of clear communication, managing expectations, and guiding users towards the correct human channels (bank and platform support) when direct access to personal data is required.

Date of experience: June 12, 2025
TW
1 review
0 helpful votes
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My freelancer verification
June 21, 2025

Barry was friendly and asked me many questions about my work experience during the verification process. For clients, choosing a verified freelancer offers more assurance since Freelancer.com has already completed an initial screening. I hope more clients will choose verified freelancers to protect their interests. Barry was both professional and courteous throughout the process—five stars!

Date of experience: June 11, 2025
Brazil
1 review
0 helpful votes
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Resolveu rápido
June 21, 2025

Erol solucionou meu problema de forma eficiente.
Agradecida pela atenção e prestatividade.
Att Ana Emília

Date of experience: June 11, 2025
GB
1 review
0 helpful votes
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I enjoyed the interview with Jonny, he is a pro. He patiently answers questions and guided me to documents where I can learn more about the answers to my questions.

Date of experience: June 11, 2025
Mexico
1 review
0 helpful votes
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Fast, good service and effective
June 21, 2025

The conversation was too short, but that's because I didn't need much information to resolve my question. She clarified everything super quickly and was very kind. Thank you so much, Miss Pearl!

Date of experience: June 11, 2025
Kenya
1 review
0 helpful votes
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Excellent Service
June 21, 2025

Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up
Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Great experience!
June 21, 2025

It was great. The support agent Juliana was quick and helped me with instructions to resolve my problem.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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Verification Interview
June 21, 2025

I had a great experience during my freelancer verification interview with Russell V. The conversation was smooth, professional, and welcoming. Russell made the process easy to follow and created a comfortable environment throughout. I truly appreciate the clarity and kindness shown during the call. Thanks again for the seamless experience!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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Getting started with Freelancer has been a positive experience. The setup was straightforward, with clear choices and effective communication throughout. The verification process was detailed yet easy to complete. I'm excited to keep using the platform moving forward.

Date of experience: June 1, 2025
India
1 review
0 helpful votes
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Verified Interview
June 21, 2025

It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Satisfactiory
June 20, 2025

This chat is always helpful, even I get satisfied whenever I share my problem to Help Desk. This is really amazing for urgent response. The Help Desk team also take pain whenever I share my problem. This is great experience for me. Thank yiou & Best Regards

Date of experience: June 11, 2025
Thailand
1 review
0 helpful votes
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Rising Stars Program Guidance
June 20, 2025

I am proud to be accepted into the Rising Star Program. A big thank you to Danette O who was extremely helpful in guiding me through the process and getting me to this point! Thank you Danette, and thank you Freelancer team!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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Barry was prompt and made it easy for me to sign on for the interview. He was easy to work with during the interview, allowing me to relax and be myself. Despite being myself, I still managed to become verified!

Date of experience: June 10, 2025