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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,116
value
970
shipping
659
returns
745
quality
977
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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1 review
0 helpful votes
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Google Meet video call
May 29, 2025

It was nice talking with Barry, Humble guy the Barry, Highly Recommended for everyone. Wanna talk and work with him again and again. Thank you.

Date of experience: May 19, 2025
India
1 review
0 helpful votes
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Deposited amount explaniation.
April 20, 2025

Good and pleasant, have a good knowledge and patiently answered all my queries. That made me feel good. And cleared the issue we were discussing

Date of experience: April 10, 2025
Pakistan
1 review
0 helpful votes
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Very Professional and Exciting
March 11, 2025

I would say it was best since the questions asked were very technical and I liked the challenge in it. Excellent interviewer and whole process.

Date of experience: March 1, 2025
PS
1 review
0 helpful votes
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Join to PFP Program
May 11, 2025

The best staff, best employee (JonnyPFP), helpful, patient and professional. Thank you a lot.
I hope I live up to your expectations.

Date of experience: May 2, 2025
India
1 review
0 helpful votes
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I recently had the pleasure of interacting with Criselda, and I must say she was incredibly helpful in addressing my query. From the moment I reached out, she provided detailed and clear answers that made it easy to understand the information I needed. Criselda was patient and took the time to ensure that all my questions were answered thoroughly. Her professionalism and dedication to helping others truly stood out. I highly recommend her assistance to anyone seeking support. Thank you, Criselda, for your outstanding help!

Date of experience: February 7, 2025
Brazil
1 review
0 helpful votes
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I really enjoyed doing this interview
June 2, 2025

The conversation was very pleasing and polite. The interviewer was really enlightening. It was actually satisfying sharing my experience with him.

Date of experience: May 23, 2025
India
1 review
0 helpful votes
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Great Support
May 12, 2025

Magenta was really quick in resolving the issue. Really happy with the support provided thank you :)

Date of experience: May 3, 2025
Australia
1 review
0 helpful votes
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Overpayment
April 24, 2025

I overpaid and needed to get the payment refunded.
Leopold G. Was very helpful and completed the task for me.
I am very grateful

Date of experience: April 15, 2025
DO
1 review
0 helpful votes
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Exiting things to come
February 22, 2025

I like the platform is user friendly and has a great service for us. Russell V. is a great staff, was patient and gave me great support.

Date of experience: February 12, 2025
Canada
1 review
0 helpful votes
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I got the answer that I needed, and it was confirmed with proof by the support staff to make me feel confident that the issue needed to be resolved.

Date of experience: June 3, 2025
Brazil
1 review
0 helpful votes
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Jayce was a cool guy
March 4, 2025

He was pragmatic and helped me out in such short time. My problem as solved under 20 minutes, most of which was me stumbling to get the screenshot needed for my necessity.

Great support chat.

Date of experience: February 22, 2025
India
1 review
0 helpful votes
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Verified Interview
June 21, 2025

It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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It was a very excellent experience
April 6, 2025

The process was very smooth and support provided by Freelancer verified contact name Mr. Russell V. provided an excellent support during the process.

Date of experience: March 14, 2025
India
1 review
0 helpful votes
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Easy and Clear
April 4, 2025

The freelancer staff Russel was very clear on question and communication was very smooth between us.

Date of experience: March 25, 2025
Egypt
1 review
0 helpful votes
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Great support
May 22, 2025

Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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How to set up Milstones
June 20, 2025

I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.

Date of experience: June 10, 2025
Turkey
1 review
0 helpful votes
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Award problem
May 5, 2025

I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful

Date of experience: April 25, 2025
Saudi Arabia
1 review
0 helpful votes
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Verry Helpfull
March 30, 2025

Magenta was awesome. I needed to ask about my membership that I had in my old account. And my issue was resolved.

Date of experience: March 19, 2025
India
1 review
0 helpful votes
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Hope was really helpful
May 21, 2025

I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.

Date of experience: May 12, 2025
India
1 review
0 helpful votes
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Membership concern
April 4, 2025

Margaux was very helpful he understood the problem and provided a solution and assisted me very nicely until the concern was clear

Date of experience: March 25, 2025