The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.
The process was very smooth and support provided by Freelancer verified contact name Mr. Russell V. provided an excellent support during the process.
The freelancer staff Russel was very clear on question and communication was very smooth between us.
Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue
I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.
I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful
Magenta was awesome. I needed to ask about my membership that I had in my old account. And my issue was resolved.
I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.
Margaux was very helpful he understood the problem and provided a solution and assisted me very nicely until the concern was clear
Miss Nicole R helped me a lot by paying attention to the problem I had. I had conversations with other agents who were not able to give me the proper support. I am very grateful to Miss Nicole for her dedication and effort. Right now I am going to try the solution she gave me and I hope it works. But in itself, thank you very much Nicole R for your hard work, excellent.
Excited to have earned a badge for my participation in the Rising Stars Program onboarding process! It was a great opportunity to showcase my expertise and share insights about my work as a freelancer. Looking forward to contributing more and growing within this amazing community!
Thank you, Amarisse *******@AmarissePFP, for making this process smooth and successful.
I am glad that I was able to get the information/assistance that I needed regarding my concern today.
Help me to feel better and more at peace than what I have been experiencing with the freelancer I have been working with
All good and professional. Asked interesting questions and was very thorough. Was response to my questions. Very knowledgeable about the process.
The process was very pleasant thanks to Jonny who was very clear and concrete in explaining the rules of the program to me.
I took a long time and lots of questions, and Kelvin was patient. I really appreciate it! Big Big Big Thanks Kelvin R.!
Jonny was incredibly helpful in guiding me through the onboarding process for the Preferred Freelancer Program. He provided clear instructions, answered all my questions with patience, and ensured I fully understood every step. His professionalism and expertise made the experience smooth and stress-free. I truly appreciate his support and dedication.
Very patient w/ the long explanations and addressed my questions and the issue quickly and to my great satisfaction!
I like the way the support's agents explain the situation and the short time they respond. Quick and understandable.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.