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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.
Good, Hope is a good freelancer support. She handled the issue well and fast so she's reliable. Thank you.
I reached out for support regarding a request of the reactivation of an expired feedback option. Xavier B. Was my contact person and could help me immediately. I recommend to contact the support with any kind of problems.
I recently had an issue with Freelancer Exams. The customer support team at Freelancer was incredibly helpful. Heidi responded promptly via respective communication channel and resolved my issue efficiently. Heidi's professionalism and friendly tone made a big difference. I'd give 5 stars and highly recommend Freelancer for excellent customer support.
I truly appreciate how Freelancer provides a platform full of opportunities for skilled professionals like me. It not only connects us with clients from all over the world but also encourages personal and professional growth. The structure, support, and global exposure make it an ideal space to build a long-term career. Overall, my experience so far has been positive and motivating. I'm excited about what lies ahead on Freelancer.
I greatly appreciate the resolution provided by Heidi P. My account showed a membership plan deduction, which I thought had a cancellation window. Heidi, kindly, reversed the deduction this time and explained the terms to me. The communication was clear, and the service was swift and considerate. As a general feedback about the membership plan itself, receiving an email before any deduction would be very helpful, particularly for customers who are initially on a fee plan. Thanks!
I had a positive experience interacting with the support team. The reply was prompt and most importantly the team was able to accurately understand the concern and provide positive resolution.
Olivia provided a clear and better understanding of the problem and guided me step-by-step to solve it effectively. Her support was very helpful and made the process much easier.
Thank you for your fast service. I was trying to 'Refund by deposit' through customer service. And Olivia solved it in seconds. Thank you once again. I will deposit some funds again soon and like to continue your services.
I just wanted to say thank you for the helpful and professional support I received. The team was responsive, polite, and resolved my issue efficiently. I really appreciate your assistance and the smooth experience. Keep up the great work!
The first time they suspended my profile because they thought I was looking for collaborations in the insurance and financial world; later I told them to read all the details of the project carefully and they finally understood that it was a collaboration for a web design project for a client who is part of the financial-insurance world; they then finally unblocked my account but I wasted time and the client for not being able to serve him promptly. In the last few days a freelancer asked me for my phone number in the platform chat for clarification regarding another project I had published; I indicated it in good faith. I then immediately found myself with a charge on my credit card of 77 euros without receiving a notice from Freelancer that recalled their terms of use of the service written in very small print (there would be grounds for a lawsuit since they are unfair clauses). I asked for explanations and they told me that I had been notified other times. I replied that they made this up and asked for the account to be unlocked quickly and the amount of money withdrawn to be refunded. ALL of this is truly unbelievable. Stay away from freelancer.com
Freelancer.com is a very good and useful platform according to freelancing. And as much as you can say about it, it is a trusted platform. I have been working on it since 2018. And I am very happy and satisfied working with them. I am not faced any problem or issues.
The staff member of Johnny T. Preferred Freelancer guided me very well on behalf of whom I have a lot of things to learn more about the Preferred Freelancer program.
Hello sir i am in biggest problem... i make a hire a freelancer by mistakely i know nothing about your confirm payment i am just a kid they take my money without telling me. Please for godsake refund my deposit mobey
Hello Bijay, and thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
The chat system is built-in and functional. Many freelancers report positive long-term relationships with good clients, especially once trust is built.
I had a meeting with Barry recently. He was to the point and very professional in his assessment. Nice experience overall.
Every time Freelancer's support team helped me out very nicely and solved my problems in minutes. Today I got help from Olivia she was very kind to me and listen my all issues calmly I really appreciate her. Thank you so much😊
I had an issue with unexpected automatic renewal and charges without prior notification, which was quite frustrating. However, the support team handled my request professionally, canceled my subscription, and issued a refund as a courtesy. I hope Freelancer can improve its notification system for renewals to make the process more transparent for users.
Jonny just conducted my PFP interview, in a professional manner. Interview was smooth. Great job. Keep up the good work.
I would like to thank heidi for giving me an accurate and prompt answer to a question that might have been a bit tricky.
I had an issue in deactivation of my account and the support team solved it very promptly. Big thank you to the team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eddy, and thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.