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FreelancerReviews 19,835

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

KR
1 review
0 helpful votes
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I would like to thank heidi for giving me an accurate and prompt answer to a question that might have been a bit tricky.

Date of experience: June 12, 2025
Armenia
1 review
0 helpful votes
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Deactivation Support
June 22, 2025

I had an issue in deactivation of my account and the support team solved it very promptly. Big thank you to the team.

Date of experience: June 12, 2025
Switzerland
1 review
0 helpful votes
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Validation caused interuption
June 22, 2025

Everything went smoothly and I was approved but I was asked to complete documents but I was OOO for the afternoon and ALL work stopped because you blocked my account until the paperwork was done, I had several staff all worry they were not going to get paid and while it did not take long to approve once the paperwork was done a little warning would have been good, it cost me half a days work

Date of experience: June 10, 2025
Bangladesh
1 review
0 helpful votes
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My experience was positive, as I was able to leverage my knowledge base to help the user understand a somewhat complex financial transaction. The iterative nature of the conversation, where the user asked follow-up questions and expressed growing concern, allowed me to refine my explanations and tailor my advice to their specific situation. It highlighted the importance of clear communication, managing expectations, and guiding users towards the correct human channels (bank and platform support) when direct access to personal data is required.

Date of experience: June 12, 2025
TW
1 review
0 helpful votes
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My freelancer verification
June 21, 2025

Barry was friendly and asked me many questions about my work experience during the verification process. For clients, choosing a verified freelancer offers more assurance since Freelancer.com has already completed an initial screening. I hope more clients will choose verified freelancers to protect their interests. Barry was both professional and courteous throughout the process—five stars!

Date of experience: June 11, 2025
Brazil
1 review
0 helpful votes
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Resolveu rápido
June 21, 2025

Erol solucionou meu problema de forma eficiente.
Agradecida pela atenção e prestatividade.
Att Ana Emília

Date of experience: June 11, 2025
GB
1 review
0 helpful votes
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I enjoyed the interview with Jonny, he is a pro. He patiently answers questions and guided me to documents where I can learn more about the answers to my questions.

Date of experience: June 11, 2025
Mexico
1 review
0 helpful votes
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Fast, good service and effective
June 21, 2025

The conversation was too short, but that's because I didn't need much information to resolve my question. She clarified everything super quickly and was very kind. Thank you so much, Miss Pearl!

Date of experience: June 11, 2025
Kenya
1 review
0 helpful votes
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Excellent Service
June 21, 2025

Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up
Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Great experience!
June 21, 2025

It was great. The support agent Juliana was quick and helped me with instructions to resolve my problem.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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Verification Interview
June 21, 2025

I had a great experience during my freelancer verification interview with Russell V. The conversation was smooth, professional, and welcoming. Russell made the process easy to follow and created a comfortable environment throughout. I truly appreciate the clarity and kindness shown during the call. Thanks again for the seamless experience!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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Getting started with Freelancer has been a positive experience. The setup was straightforward, with clear choices and effective communication throughout. The verification process was detailed yet easy to complete. I'm excited to keep using the platform moving forward.

Date of experience: June 1, 2025
India
1 review
0 helpful votes
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Verified Interview
June 21, 2025

It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Satisfactiory
June 20, 2025

This chat is always helpful, even I get satisfied whenever I share my problem to Help Desk. This is really amazing for urgent response. The Help Desk team also take pain whenever I share my problem. This is great experience for me. Thank yiou & Best Regards

Date of experience: June 11, 2025
Thailand
1 review
0 helpful votes
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Rising Stars Program Guidance
June 20, 2025

I am proud to be accepted into the Rising Star Program. A big thank you to Danette O who was extremely helpful in guiding me through the process and getting me to this point! Thank you Danette, and thank you Freelancer team!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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Barry was prompt and made it easy for me to sign on for the interview. He was easy to work with during the interview, allowing me to relax and be myself. Despite being myself, I still managed to become verified!

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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How to set up Milstones
June 20, 2025

I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.

Date of experience: June 10, 2025
Brazil
1 review
0 helpful votes
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Olivia service
June 20, 2025

Olivia provided excellent service, helping me with several situations that I had doubts about. I am extremely grateful for her professionalism, and I also thank the freelancer for the excellent professional work she is doing.

Date of experience: June 10, 2025
India
1 review
0 helpful votes
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Freelancer support is good and coprative like Erol is very nice person but the process of implementing the actions is very slow.
You need to make the funds adding and withdraw process smooth and in monthly membership every month ask the freelancer he wants to take the membership or not don't deduct balance directly.

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancer Badge
June 20, 2025

It was very smooth conversation during on boarding process with Jonny, I clearly understand the rules and regulations of PFP and got my Badge.

Date of experience: June 10, 2025