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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,875
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

Rating

Timeframe

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user hossamh9
Egypt
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I got a very good and vauable workwith Freelancer and I have a great new opportunities and challenges every single day, that's very good for my skills.

Thumbnail of user jeevarathnamn
India
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I was wondered on using your website.This would be a good website to begin to earn income

Thumbnail of user vishalc33
Singapore
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.

Thumbnail of user hassans145
Pakistan
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Good Conversation with helping material. I am very thank full to you.

Thumbnail of user shohratj
AE
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

He is excellent communication and solve my problem just 2 minutes. Thanks

Thumbnail of user saadf11
Pakistan
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

The agent is supportive and provide accurate information.

Thumbnail of user drs687
Saudi Arabia
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

I was pleased with the manner of dealing, the speed of response, the understanding of my request, and the provision of the solution quickly. I was right to choosing the Free Lancer website

Thumbnail of user kevinf2070
Arizona
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Nicola's kindness in handling every query and concern with utmost professionalism has made navigating complex freelance tasks much easier for me.

Thumbnail of user asmaas5
Morocco
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I appreciate Criselda's constructive assistance in addressing all the details and issues I wanted to resolve.

Thumbnail of user mahdik6
Malaysia
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

At first she read my explaination carefully and got my meaning very well. After that she gave me the best guidance i expect. She was one of the best support experts who i faced in last months!

Thumbnail of user ankurs55
India
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Thanks for the help have a nice day and great work

Thumbnail of user briasiah
Tennessee
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Didn't really answer my question but was still nice

Thumbnail of user alvinjohng
Philippines
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Freelancer support has been very helpful of my concern. 5 STAR for you.

Thumbnail of user akselt1
Turkey
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Criselda is caring, solution-oriented and helpful. I believe that you understand me and will do your best.

Thumbnail of user muhammads508
Turkey
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

It was great assistance to help freelancer and checked the issues which I faced during chat with client

Thumbnail of user ahmeda1357
GB
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Magenta S. Helped me find a solutuoin for my problem and was very undertsanding and patient with me. Really great support from the team of Freelancer. Will use the service long term

Thumbnail of user aamirf4
Pakistan
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I was facing a problem with Card Authentication. But customer support service solved my problem quickly. I am happy with this service.

Thumbnail of user igorz31
Germany
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

ID verification was not easy. After I supplied the documents and payed the verification fee, the green badge for "identity verified" appeared on my account. However, I was still prohibited from bidding on certain projects and from writing comments. Russel, the Freelancer stuff employee assigned to my ID verification, ignored my messages for a couple days. I had to contact the support and complain, only then Russel responded and the ID verification video call could take place. My ID seems to be fully verified now.

Thumbnail of user abdelrahmanq1
Norway
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The support team member was helpful and solved the problem quickly and provided information about the issue source, he was professional

Thumbnail of user saharg7
Egypt
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Excellent customer service deserves all appreciation for their patience and problem-solving. I wish you continuous success.
Thank you Danette for your time & effort

Thumbnail of user paulw3158
Luxembourg
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Angie was fantastic. Told me my options and explained everything and then did not hesitate to implement the final decision

Thumbnail of user abdullahh66
Egypt
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Darra is a brilliant and helpful person, Helped me a lot to know more about the withdrawal and payment system on Freelancer.com and gave me a lot of instructions on how to use payments and other things.

Thumbnail of user abdullahsalih
Turkey
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

DANETTE IS SO SO SO GOOD. SHE HELPED ME A LOT. I LOVE IHIM I LIKED HER. GIVE HER MORE MUCH MONEY. AND THX AGAIN. I REFUNDED MY MONEY. AND I HOPE IT WILL WITHDRAWAL MY BANK ACCOUNT IN 5-10 DAYS. THX DANETTO

Thumbnail of user mohammadmehdib
Malaysia
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Quick responses!
Solved my problems quickly and accurately!
Kindly addressed my concerns!

Thumbnail of user ayeshar37
Pakistan
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

It was great, Nicola R. Help me out with the issue.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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