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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,872
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,210)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user emmanouilt1
Greece
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I had an interview for a Freelance verified account and the process was very proffesional. I recommend Freelance for jobs that you are accustomed and good at The personnel was up to the task especially Russell V Addressed the issue timely and with good understanding of the process

Thumbnail of user lk263
Romania
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

The experience with customer support was a very positive one, as opposed to the experience I've had with the freelancers. The refund was requested promptly and I will wait 5-10 days to receive it back into my account.

Darra was kind and helpful.

Thumbnail of user nurula34
Malaysia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I was having an issue with my membership subscription and the online live agent, Magenta S. Was being really helpful and patiently providing explanation on the situation occurred, hence resolving my issue. I am very satisfied. Thank you

Thumbnail of user muhammady82
Pakistan
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

She guided me very humbly and she has passion on her work.

Thumbnail of user medhatf1
Egypt
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business

Thumbnail of user donnyz5
Indonesia
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Quick response from customer support team, waiting only few minutes. The customer support team also had a thorough understanding of the services provided.

Thumbnail of user samanthap922
India
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

https://www.freelancer.com/contest/communitydriven-gym-logo-revamp-*******. Unresponsive contest holder after submitting the winning submission.

Thumbnail of user chandraprakashs1
India
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Kindly review our request on penalty which was charged on freelancer

Thumbnail of user chrisk2484
Washington
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Excellent help! Really great chatting with this help assistant. Thank you!

Thumbnail of user josephp2928
India
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

The interview was well-researched and thoughtful questions that delved deep into the subject matter by Russell. I really appreciate it..

Thumbnail of user tarunm24
India
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Very nice customer support. Thank you so much. I refund my amount. Please return the balance as soon as possible.

Thumbnail of user rajk399
India
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I had a guaranteed contest and not one of the entries qualified or came even close to what was required. The agent given my track record gave me a one time money back. Thank you, the support extended qualifies as support

Thumbnail of user laurap2308
Italy
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Helpful assistance, on time
Helpful assistance, on time
Helpful assistance, on time

Thumbnail of user hasana154
Pakistan
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

It was an excellent experience. I got what i need to know

Thumbnail of user paughs1
Georgia
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Darra was absolutely FANTASTIC. She answered all of my questions was patient and we were able to resolve the challenge we were having quickly.

Thumbnail of user hennac1
Canada
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

He solved my problem within a minute, Freelancer customer service is the best

Thumbnail of user tonyp1227
Romania
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Yet, the customer support team excelled.
Challenging to reconcile.

Thumbnail of user alfonsop93
Spain
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Ha sido una experiencia sencilla y con todas las explcaciones e informacion muy bien documentada y detallada

Thumbnail of user shahzadwaseema
Pakistan
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

The customer support, Guinevere M. Is really a great person. He answered me in the right way and I am happy with full satisfaction.

Thumbnail of user nidhic14
India
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

She was the most awesome customer service executive I have ever seen in my life.

Thumbnail of user ardyansyaha
Indonesia
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Very helpful in every question I asked and gave answers that were quite easy to understand

Thumbnail of user jeanpierred16
Jean-Pierre D.
Washington
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

The communication of the support agent was great. I feel a little better after talking to Criselda. I trust that she can solve my situation. Thank you again!

Thumbnail of user christianc849
Spain
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I had a question regarding issues with a client and Guinevere M. From preffered freelancer program was very nice and helpful.

Thumbnail of user jgg10
Australia
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Freelancer straight away assisted when I found that the chosen book cover was plagarised from another author. They went out of their way to remove the winner and extend the competition so we could get what we needed.

Thumbnail of user qianz9
Washington
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I had a problem with funding for my project, and the customer service was very kind to help me solve the problem

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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