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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,875
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,213)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user otarm
Georgia
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

I was thoroughly impressed by the efficiency and professionalism of the entire process.
From start to finish, the verification procedure was seamless. The instructions provided were clear, making it easy for me to understand what was required. The interface was user-friendly, and I encountered no technical glitches or issues.

What stood out to me the most was the promptness of the verification team. They responded promptly to my inquiries and guided me through each step with patience and courtesy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amnaq
Pakistan
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Sometimes, I can't have freelancer 24/7 chat service and it directs me to the email.
But once I get the service my issue is resolve at the moment 70% of the time.

Thumbnail of user morsalinh1
Bangladesh
1 review
0 helpful votes
  • Send Message
June 6th, 2024
Verified purchase

Smooth and sharp, she help me with the information's and guideline i needed there.

Thumbnail of user milosk13
Montenegro
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Macy succeed to multitask few things for me and succeed to keep me stay on platform because I lost my patience uploading documents and wasting time.

Thumbnail of user saml999
Oregon
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Had lots of questions about updating a bid/offer. She helped me through all of it, answering questions, even going above and beyond and editing certain things for me.

Thumbnail of user sarnalip
India
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Thank you for such a beautiful way of supporting me helping me with my problem.

Thumbnail of user praveenm34
Sri Lanka
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I recently had the pleasure of being interviewed by Russell for the verified freelancer program, and I must say, it was an experience worth commending. From the moment the interview began,he exuded professionalism and a genuine interest in getting to know me beyond my resume, its a pleasure to work with you Russell!

Thumbnail of user sevinchs
Uzbekistan
1 review
0 helpful votes
  • Send Message
April 24th, 2024
Verified purchase

First I was so worried I thought that I made a huge mistake and I was stuck did not know what to do but as soon as I reached out with the support service he/she helped me with by showing great attitude even dough I badly behaved towards he/she I just wanted to say sorry i did not mean to be rude or humiliate he or she i was just nervous and stressed not know what to do overall i am now very happy with the support that was showed me so thankful for the given instructions

Thumbnail of user ankitg46
India
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service

Service
Value
Shipping
Returns
Quality
Thumbnail of user tariqa113
Pakistan
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Excellent Service. He help me become verified on this Portal.

Thumbnail of user fizzahf
Pakistan
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

Freelancing is all about freedom and flexibility. You get to choose when and where you work, which is great for balancing life and work. But it also means you need to stay motivated and manage your time well.

Thumbnail of user rafaels456
Brazil
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Não estava conseguindo cancelar, mais com ele eu consegui

Thumbnail of user sadika7
Bangladesh
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great communication. I am really glad to communicate with freelancer employee. He clearly clarify the all data. I got information, which I needed.
Thanks a lot

Thumbnail of user ahimendrad
India
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

It is a great experince with this platform, As a user, I've found the platform to be incredibly intuitive, efficient, and reliable. The interface is user-friendly, making it easy to navigate and find the services I need.

Moreover, the support team has been incredibly responsive and helpful whenever I've encountered any issues or had questions.

Thanks!

Thumbnail of user kamalbikramg
Kamal Bikram G.
Nepal
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

It too late to response time on chat so make it fast as you can. Because many time I have quit the chat for low respond time.

Thumbnail of user mst.souitiparvinr
Bangladesh
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Freelancer support team is so much helpful and trustful. They give solution as soon as possible. Thanks to the support Team for helping me.

Thumbnail of user alfredm290
Kenya
1 review
1 helpful vote
  • Send Message
March 28th, 2024
Verified purchase

I have had an exceptional experience with Freelancer. In addition to consistently receiving projects from clients, the staff demonstrate excellence in their roles. Recently, the Preferred Freelancer team diligently followed up on my application and provided assistance throughout the onboarding process, which left me feeling thoroughly excited. If you have yet to join Freelancer, you may be overlooking the invaluable freedom it offers in terms of working at your own pace.

Thumbnail of user aimank9
Pakistan
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

MashaAllah, very good experience I have with Freelancer Support Staff. I am also on other freelancer platform but Freelancer.com for me is on top when it come to support freelancer queries. Thank you so much.

Service
Value
Quality
Thumbnail of user asaduzzamana4
Bangladesh
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

My account was suspended for something wrong. I took help the freelance Support Team. They help me very clearly. I thing they are very honest and clear for their work.

Thanks
Asaduzzaman Asad

Thumbnail of user junayedb1
Bangladesh
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

In day time I am busy with many things but he waited for me patiently and give me opportunity to answer his question with ease. Definitely command him for this work

Thumbnail of user norbertos24
Argentina
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Frankly, I'm having a hard time getting jobs within Freelancer. Although there are many jobs in demand that I understand I would be qualified to solve, I never have the opportunity to be chosen. I suppose that by not having prior qualifications, when choosing the proponent they always play it safe. Likewise, in a positive way, I note that the page puts me in tune with job applications, and the level of training required by the jobs. It forces me to train in other areas, deepen my own knowledge and improve my level of English, among other things.

Thumbnail of user akeems13
Belgium
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

It is a good experience as I felt heard and genuine action is promised to be taken concerning my request

Thumbnail of user michaelj3754
New York
1 review
1 helpful vote
  • Send Message
March 9th, 2024
Verified purchase

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service.

The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Thumbnail of user annao899
Poland
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I had a verification call for the Freelancer Verified Program with Russell V, and it was a pleasure to talk to him. He is definitely a really kind and respectful human being. Overall, it was a good experience.

Thumbnail of user asimm25
Pakistan
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I was extremely happy with the support and guidance provided by the Freelancer Team especially Jonny for guiding me through the process.

Thanks alot

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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