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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.5%
Positive
1,876
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,202)

Rating

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user kimk1336
Illinois
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

My project was showing up on a Google search engine. Angie assisted me with getting it removed and instructed me on how to avoid that happening in the future. She was great!

Thumbnail of user muhammadk261
Pakistan
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Jonny *******@JonnyPFP
Jonny is a great person
(Jonny)He told me about a complete Rising Star program and eventually I got into it
I am happy to be a part of this program
Thanks For ( jonny)
Thanks Freelancer Team I love This Platform

Thumbnail of user rubinai2
Pakistan
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It has been helpful and very useful. The response time has been ideal. Initially, I was reluctant to put my question but when I first time approached it, the results were very encouraging

Thumbnail of user alexc2014
New York
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Danette helped me when I think my account was hacked, and helped start the refund process. She understood all my reasons and took care of everything super fast!

Thumbnail of user baljeets12
India
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Jethro is fantastic. I appreciate all the help you've provided. It's clear that you genuinely care about making things easier and better for others. Thank you for your dedication and kindness.

Thumbnail of user lukani
Nigeria
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I chatted with Magenta.S and she endorsed my account for verification and explained the reason for a possible delay as a result of large number of submissions

Service
Value
Quality
Thumbnail of user marcosc182
Argentina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

The interview with Amarisse was an excellent experience, she was always very cordial and attentive, she explained everything to me perfectly and now I am a Preferred Freelancer! Thank you Amarisse

Thumbnail of user auraworksc
India
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Magenta S from Freelancer support was fantastic! She helped me with my project issue, listening attentively and providing clear guidance. Her communication was friendly and professional.

Magenta S showed empathy and expertise, resolving my issue efficiently. I'm grateful for her support and highly recommend Freelancer's support team.

Thumbnail of user amoghb3
India
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's a good experience and process.
Thanks to interviewer Russell V for being nice and supportive during the process as well as explain the benifits of the program

Thumbnail of user mohamedk194
Egypt
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

The site returned the amount for a project that was completed three months ago to the client on the pretext that the project did not comply with the terms and conditions of the Freelancer website. Well, they did not know about this three months before the client published the project!

Please, I want someone to recover the money for the project that was completed three months ago

Service
Value
Shipping
Returns
Quality
Thumbnail of user chroma
Saudi Arabia
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Overall, I appreciated the service. I received a fast and detailed response, which I found to be efficient and helpful. This level of attentiveness made a positive impact on my experience.

Service
Value
Quality
Thumbnail of user fatimah91
Chad
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Is this not optional?I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review?

Thumbnail of user wernerb58
South Africa
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

After FREE trial I was incorrectly billed for Membership wish I did not opt for. After numerous email the matter was resolved finally by Jayce L. Freelancer.com Support Team.

Thumbnail of user tamarb36
Georgia
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

The entire interview went very smoothly, with the questions being customised to my background and abilities as anticipated.
I appreciate your time.

Best

Thumbnail of user subhana4
South Africa
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I hope this message finds you well and in good spirits. I wanted to take a moment to express my sincere appreciation for your exceptional qualities as an individual. Your kindness and thoughtfulness have not gone unnoticed, and they truly set you apart. The way you consistently show respect and consideration for others is both admirable and inspiring. It's clear that you put a lot of effort into making those around you feel valued and appreciated. Your positive attitude and warm demeanor create a welcoming atmosphere that is both comforting and uplifting. It's rare to come across someone who exudes such genuine compassion and empathy, and I feel fortunate to know someone as wonderful as you. Your ability to listen attentively and offer support, whether in times of joy or difficulty, speaks volumes about your character. I just wanted to acknowledge your admirable traits and let you know how much they mean to those around you. Please continue being the exceptional person that you are, as the world could certainly use more individuals like you. Thank you for being a shining example of what it means to be a truly good and nice person.

Thumbnail of user vikashp12
India
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I had a positive vibe after talking with Russel V.
As he answered me what I have asked him, which made my day, I will definitely work on Freelancer platform as suggested by Russel V.

Thumbnail of user abhisheks261
India
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

The onboarding process was way too smoother than expected. Jonny is a great guy who guided me through all the steps and made the process as simple as possible. Thanks to him and the Freelancer team.

Service
Thumbnail of user javeriaz
Pakistan
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I've amazing experience with their customer support. It was top notch. Their support agent Nicola.R was helpful enough to resolve my issue within very short time!

Thumbnail of user alaminm3
Bangladesh
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Thank You Darra R and Freelancer Team,

I wanted to express my sincere gratitude for your prompt assistance with the issue I faced regarding my client's project. Your swift resolution and support in refunding the commission have been greatly appreciated.

Thank you for your excellent customer service and for ensuring a positive experience on your platform.

Best regards,

Al-Amin

Thumbnail of user attaurr1
Pakistan
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I had a pleasant and productive conversation with Criselda, who helped resolve my issue with payment and transaction history. Her assistance was efficient, and I appreciate the support provided.

Thumbnail of user szabolcsv1
Serbia
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

The platform works ok, easy to understand, easy to use! Like it!
Applied for Verified badge and had a great call with Russell V. and we sorted it real quick. Thanks!

Thumbnail of user customerb158
Massachusetts
1 review
0 helpful votes
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September 27th, 2024

I didn't receive any services for the June 18 for $674.66 & June 11 for $674.66 charges. Syed Kashif Iqbal admitted he's guilty of charging for the money and not working for it. In fact he had the nerve to ask for more money after he stole 2 qty of $647.66! I did not request work to be completed in exchange for the June 18 for $674.66 & June 11 for $674.66 charges. At hid hourly rate that would have been ALOT of work that Syed completed for the June 18 for $674.66 & June 11 for $674.66 charges. Yet no work was done.

Freelancer charges a commission over what Syed charged me/stole. Freelancer allowed Syed, to steel money from me and Freelancer charged me a commission for work not completed.

I need back the two June 18 for $674.66 & June 11 for $674.66 charges in full. Freelancer the company is complicit in the theft. Freelancer needs to reimburse me in full.

So far I have not received any type of refund from Freelancer or Syed. I have told Syed Kashif Iqbal to reimburse Freelancer what he stole from me so Freelancer can refund me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user faezehd
Finland
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

That was so helpful, you are the best. I was so confused and a little angry and nervous, you were so calm and paitiant. You helped me kindly.
I am appreciate you.

Thumbnail of user komlanv
Ghana
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

I was pleased with my experience with Jethro. He was very patient and was answering all my questions. I did have a lot to ask but he was always ready to help and reply in minutes

Thumbnail of user brandonl889
TT
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

Good response time, however still awaiting the rectification of the issue.
The chat was closed without informing How or When the issue will be fixed.

The issue:
The display thumbnail to my projects uploaded on portfolio is blank (does not display a preview of the project)

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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