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Freelancer has a rating of 4.7 stars from 18,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I'm designer with 10 years experience. It was very hard for me to find a job. All jobs that interest me get over 50 proposals from better rated designers with low price, which means 0 chance for me to get the job. I also need to write a long paragraph with over 100 words to place a bid, I know it is important for customer to read it, but I'm not good at writing a long paragraph about my self.
I cannot afford to spend a long time on it. Since I already have a full time job. I wanted to use this platform to get a job quickly for weekends, so I tried the free month trial, but it takes too much time, and 0 chance to get job, because there are so many designers and few jobs.
Other than that the positif point is that the platform is easy to use.The search commande is very helpful to find a suitable job.
I also enjoyed the customer service, the lady was very nice to me and very understanding, she helped me get refunded because I didn't give my consent to upgrade membership plus After the free trial.
At one point of time, I thought I would not work in this platform. But Olivia solved my problem and saved me from a fake client profile here.
I had issues with my KYC verification process regarding my proof of address that got me frustrated, but the support team was there to help me. Their response system is timely, speedy and warm. I give it all to them. Freelancer is super awesome.
Angie helped me resolve an issue via chat support that I had been trying to solve for a week through a ticket.
I was reporting a possible phishing scam. The representative that helped me was, Danette O. And they were AWESOME! They were very kind, professional, understanding, and knowledgeable.
Support team is always help full and they understand properly matter and do fair with all I really appreciate it thanks
Despite the situation, my experience with the website has been very positive, and I still believe it's a high-quality freelance platform.
I had a great experience working with Jonny—his professionalism and commitment truly enhanced the quality of the service. Highly recommended!
One of the best remote work platform. I never have a thought to look for another website for my works.
Swift and smooth reply, helped us with a great attitude! Very professional and efficient throughout the entire process. Highly recommend!
The project I am working on has not yet received a reply from client, thank you *******@nicola has helped me
I couldnt find information all over the internet but the chat rep was able to give me relevant info and resolve my issue
Thumbs up to Criselda for a quick and courteous resolution to my concerns. No sooner had chatted, than Hichem contacted. All is well. Thank youn so much Criselda. (Edith M)
He is an amazing person he provides clean instruction before the interview so thank you for your valuable work
She is best supporter i have every seen in my life lots love from my side. Helped me in payment & got refund.
It was a pleasant, cordial interview in which I was able to present my experience and professional career.
The verification process was really smooth and on-time
Russell V. assisted me and asked me questions in a really polite manner.
All and all It was an experience that exceeded my expectation and lowered my nervousness alone the way.
I needed assistance for placing a bid.
Criselda after checking the error that i recieved find the mistake due to geographic issue the project request a minimum 150km nearest to project site.
I had the pleasure of interacting with Jayce L. For customer support, and I must say the experience was exceptional. Jayce was incredibly clear, friendly, and to the point. He quickly understood my issue and provided a concise solution without any unnecessary delays. His friendly demeanor made the interaction pleasant, and his efficiency ensured that my problem was resolved promptly. Highly recommend his support!
Speaking with Jonny about the Rising Star Program left me without any doubts. He explained everything clearly and gave me a chance to ask questions - some beyond the program itself. It was quite enlightening. He was very patient and professional. Well done!
I was such an amazing experience to contact with freelancers support team.
Angie Helped me regarding my trust score issues.
My Request is In Review for 2 Business Days, Hoping for the Best.
Regards:
Mubashir Bukhari
I wanted to extend my heartfelt thanks to the freelancer team, especially Darra R. From the support service, for their assistance in deleting my account and understanding my situation. Your support has been greatly appreciated.
Best regards.
Magenta provided me with a viable alternative that help me keep my account and what I've invested so far with Freelancer. I am delighted that she ran the extra mile to keep me close to the community
They helped get me a credit for my account to use towards my freelancer membership.
I had been paying for it but I hadn't been active, but thankfully this support agent helped!
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
