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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user nazarb4
Ukraine
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Kindly service, immediate result
Kindly service, immediate result
Kindly service, immediate result

Thumbnail of user abdelrahmans10
Egypt
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

It's so clear and the interviewer asked a specific questions, it's good and easy.

Thumbnail of user rubelu2
Bangladesh
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Thank you! I'm satisfied with the support, and Olivia did a great job. Best of luck!

Thumbnail of user buraki1
Poland
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Miss Magenta S. Helped me and she was very kind. I had a problem with the cancellation of payment.

Thumbnail of user jessef602
Oregon
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Good support was provided quickly. Thank you for the simple solution.

Thumbnail of user salemt4
Ethiopia
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

She was very nice and provide me a full information.

Thumbnail of user zamads
Pakistan
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Angie helped me a lot, I appreciate his efforts. It was great experience with him.

Thumbnail of user haziqm1
Malaysia
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Macy M. (Freelancer Support) work very fast and super reliable.

Service
Returns
Quality
Thumbnail of user dd908
India
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Thank you and great support. Appreciate the help it was quick and simple

Thumbnail of user gamdurs
India
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Support team very clear and responsible for our customers

Thumbnail of user basharata1
Pakistan
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

My issue has been resolved I am very Thankful to you

Thumbnail of user pemeshd
India
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Really good support, really good support, really good support, really good support

Thumbnail of user criseldar7
Indonesia
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

My question is clearly answered with a good attitude and guide me to the best steps as possible.

Thumbnail of user akshayp40
India
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Good I want quick Magenta S. Help me my problem was regarding withdraw money

Thumbnail of user vivianaf25
Argentina
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Angie M. (Freelancer Support).Excellent Angie answering the help! Thank you very much Angie M.

Thumbnail of user shera16
Pakistan
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Criselda R. Handled my query swiftly and resolved it in no time. Her patience and clear communication made the entire process smooth.

Thumbnail of user nishantj11
India
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

My doubts were cleared thoroughly and the support was extract.

Thumbnail of user lalitk40
India
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Russell V. Help me to get verified on Freelancer as a user. Process is smooth and speedy.

Thumbnail of user musabk5
Sweden
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Responsive, quick and provide necessary information

Thumbnail of user hardikv2
India
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.

Thumbnail of user josephg2696
Kenya
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I had an issue with my account details, and Criselda helped me solve the problem. She is very professional at her work.

Thumbnail of user scotts4520
Canada
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Had an issue with a freelancer and was helped in a perfect a fashion. Easy to use and prompt.

Thumbnail of user qasims13
Pakistan
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have found out Jethro to be extremely swift and smooth in his communications.

Thumbnail of user kundanm1
India
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I was little scared to communicate with FL team - but Jonny made it easy for me. Thank you so much.

Thumbnail of user nitinarnoldv
India
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Thank you so much. Blessings from this small pastor.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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