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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1070
  • Value
    931
  • Shipping
    640
  • Returns
    723
  • Quality
    939

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,885
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,233)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user dd908
India
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Thank you and great support. Appreciate the help it was quick and simple

Thumbnail of user gamdurs
India
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Support team very clear and responsible for our customers

Thumbnail of user basharata1
Pakistan
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

My issue has been resolved I am very Thankful to you

Thumbnail of user pemeshd
India
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Really good support, really good support, really good support, really good support

Thumbnail of user criseldar7
Indonesia
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

My question is clearly answered with a good attitude and guide me to the best steps as possible.

Thumbnail of user akshayp40
India
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Good I want quick Magenta S. Help me my problem was regarding withdraw money

Thumbnail of user vivianaf25
Argentina
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Angie M. (Freelancer Support).Excellent Angie answering the help! Thank you very much Angie M.

Thumbnail of user shera16
Pakistan
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Criselda R. Handled my query swiftly and resolved it in no time. Her patience and clear communication made the entire process smooth.

Thumbnail of user nishantj11
India
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

My doubts were cleared thoroughly and the support was extract.

Thumbnail of user lalitk40
India
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Russell V. Help me to get verified on Freelancer as a user. Process is smooth and speedy.

Thumbnail of user musabk5
Sweden
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Responsive, quick and provide necessary information

Thumbnail of user hardikv2
India
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.

Thumbnail of user josephg2696
Kenya
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I had an issue with my account details, and Criselda helped me solve the problem. She is very professional at her work.

Thumbnail of user scotts4520
Canada
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Had an issue with a freelancer and was helped in a perfect a fashion. Easy to use and prompt.

Thumbnail of user qasims13
Pakistan
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have found out Jethro to be extremely swift and smooth in his communications.

Thumbnail of user kundanm1
India
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I was little scared to communicate with FL team - but Jonny made it easy for me. Thank you so much.

Thumbnail of user nitinarnoldv
India
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Thank you so much. Blessings from this small pastor.

Thumbnail of user prasadl2
Sri Lanka
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Great, Russel V. has conducted an interview. She has conducted interview in good manner.

Thumbnail of user iverm1
India
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I paid the fee to take the English exam. However, during attempt the website was not responding. Thus, I could not move forward to complete the exam in designated time. I informed the Freelance Support Team in this regard and a ticket was raised. The interactions with team members were cordial. The issue was promptly resolved, and retake of exam permitted. Thank you for your kind consideration and prompt support.

Thumbnail of user rohanr95
India
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

My issues were addressed quickly & correctly. Thank you support team!

Thumbnail of user giridharim
India
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Sir, Guide me really well about verified by freelancer program.

Thumbnail of user songitkumarr
Bangladesh
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Hello, I am songitkumar10, I am a professional graphic designer, I have a creative team. I am comfortable in photo editing, social media post and cover design, business card design, flyer design also logo design. I and my team are Adobe Photoshop and Adobe Illustrator experts

Thumbnail of user garyh2484
AE
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Very helpful discussing a range of concerns and informative. Provided all information needed in a very constructive manner. Thank you

Thumbnail of user rezak37
GB
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

This interview was easy and smooth, and thanks to Russell V.

Thumbnail of user rizwanj3
Pakistan
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

The support team has resolved my issue within few minutes. That's great

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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