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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,875
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user muhammadd46
Indonesia
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Macy M. (Freelancer Support) give me clear instruction

Thumbnail of user lyndons30
Egypt
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

It was a good support from Lyndon S. I really wanna thanks him.

Thumbnail of user vineetp17
India
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I had a short call for profile verification.

It was pleasant speaking to the caller.

Thumbnail of user arbabsumalani47
Pakistan
4 reviews
0 helpful votes
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June 26th, 2024

Freelancer.com is a well known internet based stage that interfaces organizations with self employed entities and specialists for various ventures and errands. As a consultant myself, I have utilized Freelancer.com to look for a job on various events and have had a for the most part certain involvement in the stage. Something I appreciate most about Freelancer.com is the large number of ventures accessible. From visual computerization and web improvement to composing and promoting, there is a different determination of chances to browse. This assortment permits me to feature my abilities and aptitude in various regions and find projects that line up with my inclinations. One more part of Freelancer.com that I find useful is the capacity to offer on projects. This component permits me to go after work and haggle with clients to guarantee fair pay for my administrations. Also, the stage gives instruments to follow time, speak with clients, and oversee installments, making the independent cycle smoother.

Thumbnail of user tetsuyas1
Bhutan
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

The agent was communicative and informative. I was happy to receive help.

Thumbnail of user jond724
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
Quick service
V
V
V
Quick service
Quick servicequick service
Quick service
Quick service
Vquick service

Thumbnail of user essan2
GB
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Russel V. Helped me get verified on the freelancer platform.

Thumbnail of user pramodhdanieli
India
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Magenta S helped me good in this case to resolve it quickly

Thumbnail of user asfandy4
Pakistan
1 review
0 helpful votes
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June 6th, 2024
Verified purchase
• Updated review

I wanted to express my gratitude for being part of the Rising Talent Program on Freelancer. This opportunity has significantly boosted my visibility and has helped me secure more projects.

A special thanks to Jonny for his continuous support and guidance throughout this journey. Your assistance has been invaluable in navigating the platform and maximizing my potential.

Thank you once again for this incredible opportunity.

Great Platform To Earn and Grow as Freelancer
June 4th, 2024
Verified purchase
• Previous review

Freelancer platform is an excellent choice for freelancers looking to earn and grow. With its user-friendly interface, variety of projects, robust communication tools, secure payment systems, and exceptional support from team members like Russell V, it provides a comprehensive and rewarding freelancing experience. Whether you're just starting or looking to expand your freelance career, this platform offers the tools and opportunities to succeed.

Thumbnail of user jehada25
Egypt
1 review
0 helpful votes
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August 17th, 2024
Verified purchase
• Updated review

The customer agent was very professional, clear, and fast.

Meeting with Russell V. for the Verified Freelancer Interview
August 16th, 2024
Verified purchase
• Previous review

I had the chance to meet up with Russell V. today and I was impressed by her professionalism and clarity. The process was streamlined and efficient, with clear communication and straightforward questions. It was a positive experience to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shahbajk
India
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Criselda R. Is good freelancer's supporter. She is fix my issue which i face.
Thanks you so much

Thumbnail of user nickn750
California
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Olivia T helped me well with refunding my payment after Freelancer erroneously removed my posting.

Thumbnail of user waleedo6
Egypt
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Magenta was immediately responsive and of great assistance

Thumbnail of user mohammedb184
Morocco
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

She was very helpful and provided all the details clearly.

Thumbnail of user meronk4
Ethiopia
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

She was polite and responsive and getting back at me instantly

Thumbnail of user umars44
GB
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I had an issue with login and another about payments and release of funds. Darra was extremely helpful in answering my concerns and put my mind at ease that I can set milestone payments and make payment when I am fully satisfied.

Thumbnail of user andreyk117
Ukraine
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Thanks Magenta for quick solving my problem, that was excellent.

Thumbnail of user mohammada881
Bangladesh
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I had a very nice interview with Mr. Russell V. Which motivated me more to work in freelancer site.

Thumbnail of user muhammada888
Pakistan
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The support officer responded well in time and given the favor.

Thumbnail of user ludendyjunerc
Haiti
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I received a good assistance, everything instructions was so clear, and I resolved my problem quickly

Thumbnail of user mejanm
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Experience the peace of mind with our phone number verified solution. Through a seamless process, we confirm user identities, ensuring security and trustworthiness in every interaction. With just a few clicks, authenticate users swiftly, safeguarding your platform from fraudulent activities. Say goodbye to uncertainties and embrace a reliable verification system that enhances user confidence and protects your community. Let our phone number verification solution be your shield in the digital realm.

Thumbnail of user mohamedhanifam
Sri Lanka
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

A certain amount of money has been removed from my account. Not only was I given a full explanation and solution when I discussed it, but I was also credited with some money as a courtesy.

Thumbnail of user chamikaa
Sri Lanka
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Thank you for your quick response. That was really helpfull for me
Keep to up

Thumbnail of user sunilk215
India
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

It was a great experience, very friendly in nature and give best solutions.

Thumbnail of user bimag1
Indonesia
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Quite good and helpful even though it didn't solve the problem

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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