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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,874
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user nafisk2
Bangladesh
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

This is very wonderful site for work. Many students like me benefiting from this site.

Thumbnail of user imtiazp
India
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I found very help for my query and resolved, It was great pleasure taking with you my issue was resolved with in the time frame

Thumbnail of user mdm74
Bangladesh
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Support never disappointed me when I asked for it. They helped me with my request and show the process with links and everything. Criselda was the person provided me support this time. She was very helpful.

Thumbnail of user immaculatachidimmao
Nigeria
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Russel V was professional and very clear with her explanations. She also listened to my complaints and answered all my questions. Thank you!

Thumbnail of user anasa125
Turkey
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

All thanks to Magenta S. For helping me out to fix my problem, I'm so grateful.

Thumbnail of user mariat1986
Chile
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I have a chat whit Olivia, who was very helpful and give a solution to my problem. She was very nice and gentle.

Thumbnail of user md.alhelalm
Bangladesh
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have faced a great problem issue, He/She has given me a great support.

Love to him

Thumbnail of user markh5337
Japan
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I've been on Freelancer for about a week now and have yet to get a contract, but it seems like it'll work well out once I get going. There are a lot of jobs posted all the time so there's no shortage of work. There's also no shortage of workers so competition is pretty high. The cost of starting out on Freelancer seems pretty high. Verification is a premium cost that isn't easy to get but seems necessary to get jobs. We'll see how it goes but I'm optimistic.

Thumbnail of user darylr120
Indonesia
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

The information provided is complete. Able to provide good guidance, and able to answer questions from freelancers well.

Thumbnail of user donnal2418
Massachusetts
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I reached out to support as I received an email offering an upgrade with access to a recruiter. In less than an hour I applied, and it was sold out. I'm new to this platform and this was confusing to me. The support person I worked with investigated it and eventually offered to escalate my issue.

Thumbnail of user timothym2078
Kenya
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

It was an amazing experience chatting with Angie M. And Alexander L. They fully satisfied my concerns...

Thumbnail of user amitr76
India
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Magenta S was very helpful and resolved all queries that I had.

Thumbnail of user joshuab1929
Virginia
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

It was a pleasant experience, efficient and informative.

Thumbnail of user romank202
Ukraine
1 review
0 helpful votes
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August 12th, 2024
Verified purchase
• Updated review

I had a good support for my review change in skills. Thank you very much!

Thank you for your kind and immediate help, Magenta!
August 12th, 2024
Verified purchase
• Previous review

I successfully completed a project with a client, but he couldn't leave a feedback because time has expired. I contacted the support team and immediately resolved it.

Thumbnail of user saban19
Canada
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

It was a pleasant experience having chat with Jonny
He perfectly knows his work, really appreciate his support for me being part of Rising star program 🙂

Thumbnail of user pn175
India
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

The support is good.

Suggestion: The fee/charge is too high to change the user name... in other portals, we can do free or normal charg.

Thumbnail of user mashurik
Indonesia
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

This is my first time using 24/7 chat support, it's an interesting experience, very helpful for freelancers in various places and times.

Thumbnail of user maximm68
Latvia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

While my problem didn't solved, support itself was ok. Thanks to agent.

Thumbnail of user jamieh1167
Australia
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Staff can help you and have strong policies they follow. It really comes down to how to behave on Freelancer so be good!

Thumbnail of user pandup
Indonesia
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Criselda is doing a wonderful job helping out! I wish her all the best in her future endeavors.

Thumbnail of user vloraj2
Serbia
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

It is a very good experience when you get to discuss a professional issue, with professional people!

Jethro gave me impression efficient and professional person, fast in communication, providing additional information when needed and supported

The staff has also convicting abilities, supported by arguments, which is very important also!

Everything gets done efficiently, with the right people!

I thank you for your professional *******@JethroVerified

Thumbnail of user brbarav
Portugal
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Magenta S. Support was professional and helpful to me

Thumbnail of user anthonyl1980
Barbados
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Very good conversation, I was so happy that I got the help and the answer to my issue quickly.

Thumbnail of user mariab2840
Philippines
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Very fast response and very helpful. My concern was solved within just 2-3 minutes. Thank you to the support staff Darra.

Thumbnail of user nooriat
Sweden
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Great, He is a good helper who solves problems. God bless him

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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