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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,872
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,210)

Rating

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user techdomaind
Australia
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Thumbnail of user vivekr44
India
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Good experience, Thank you for your help and support.

Thumbnail of user lewism283
Kenya
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

It was a pleasure holding the meeting with Russel V. Great assistance and helped explain some items I was missing, and very patient.

Thumbnail of user merrij5
New Jersey
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

Darra assisted me tonight with a concern I have with the work product and responsiveness of my freelancer. The current project is my first time ever working with a freelancer and needed advice, which Darra did exceptionally well. Thank you!

Thumbnail of user sourovc1
Bangladesh
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

He is a good hearted person. I got a lot of help from him. Thank you very much. I will come back to you again if there is any problem

Thumbnail of user jw1241
GB
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I needed help for many issues I was experiencing on freelancer.com.

I got connected to Jhay and he went through my issues 1 by 1 and helped me solve them. He was very patient with me and explained everything.

I really appreciate him.

Thumbnail of user waseeqa
Pakistan
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Thanks Magenta for the help. I really appreciate this.

Thumbnail of user nadinee61
AE
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Magenta S was very helpful and resolved my issue right away

Thumbnail of user ammars24
Sweden
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I needed a help after suspeciting a malicious activity and my concerns were addresses professionaly by Macy M. Thank you!

Thumbnail of user sripathib1
Sri Lanka
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Darra was in touch to advise on my problem and how to fix it. Provides very clear answers on what needs to be done and provides excellent service. Excellent

Thumbnail of user luish398
Chile
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Today I needed some orientation regarding verification issues and the information I got from Xavier was very helpful.

Thumbnail of user alia1401
Georgia
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was easy to communicate with Criselda. Hopefully, the outcome of the issue with the freelancer will be resolved.

Thumbnail of user ahms4
Egypt
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

This agent is super Guinevere M.
Quick response, friendly and so helpful, perfect is no enough for them :)

Thumbnail of user mds346
Bangladesh
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

Thanks for the quick support. The issue are addressed quickly.

Thumbnail of user lailinv
Indonesia
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

It's great to have a conversation with Ciselda. She do her best to assist me.

Thumbnail of user noumanc1
Pakistan
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Hi,
Thank you for the quick response and payment guidelines.
Much appreciated.

Thumbnail of user emado1
Saudi Arabia
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

It was a nice programme introduction and clear conversation and I would like to thank Jonny for nice hospitality.

Thumbnail of user irtizam
Pakistan
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

It was pleasant and efficient. Dara helped me through it swiftly. Very thankful!

Thumbnail of user adamd1163
Canada
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I only have 3 word.
Simple, Easy, Quick.
As a customer that all one could ask for..

Thumbnail of user mdashrafula
KR
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I am happy to get a speedy and to-the-point answer from the support team.

Thumbnail of user irabytel
India
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Criselda R is an understanding assistant. She resolved my issue within a minute with good assistance.

Thumbnail of user endaleg1
Ethiopia
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Many thanks to the Dara.R support team for finding the information I needed based on my request.

Thumbnail of user hamzas76
Jordan
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect
Perfect

Thumbnail of user liona1
Argentina
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Great attention to the requested problems. Thank you very much Angie

Thumbnail of user mohammadshahadath
Bangladesh
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Very good support and fast response. Thank you for helping

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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