Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!
It was a pleasure holding the meeting with Russel V. Great assistance and helped explain some items I was missing, and very patient.
Darra assisted me tonight with a concern I have with the work product and responsiveness of my freelancer. The current project is my first time ever working with a freelancer and needed advice, which Darra did exceptionally well. Thank you!
He is a good hearted person. I got a lot of help from him. Thank you very much. I will come back to you again if there is any problem
I needed help for many issues I was experiencing on freelancer.com.
I got connected to Jhay and he went through my issues 1 by 1 and helped me solve them. He was very patient with me and explained everything.
I really appreciate him.
Thanks Magenta for the help. I really appreciate this.
Magenta S was very helpful and resolved my issue right away
I needed a help after suspeciting a malicious activity and my concerns were addresses professionaly by Macy M. Thank you!
Darra was in touch to advise on my problem and how to fix it. Provides very clear answers on what needs to be done and provides excellent service. Excellent
Today I needed some orientation regarding verification issues and the information I got from Xavier was very helpful.
It was easy to communicate with Criselda. Hopefully, the outcome of the issue with the freelancer will be resolved.
This agent is super Guinevere M.
Quick response, friendly and so helpful, perfect is no enough for them :)
Thanks for the quick support. The issue are addressed quickly.
It's great to have a conversation with Ciselda. She do her best to assist me.
Hi,
Thank you for the quick response and payment guidelines.
Much appreciated.
It was a nice programme introduction and clear conversation and I would like to thank Jonny for nice hospitality.
I am happy to get a speedy and to-the-point answer from the support team.
Criselda R is an understanding assistant. She resolved my issue within a minute with good assistance.
Many thanks to the Dara.R support team for finding the information I needed based on my request.
Great attention to the requested problems. Thank you very much Angie
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).