Freelancer has a rating of 4.7 stars from 18,211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I had an interview for a Freelance verified account and the process was very proffesional. I recommend Freelance for jobs that you are accustomed and good at The personnel was up to the task especially Russell V Addressed the issue timely and with good understanding of the process
The experience with customer support was a very positive one, as opposed to the experience I've had with the freelancers. The refund was requested promptly and I will wait 5-10 days to receive it back into my account.
Darra was kind and helpful.
I was having an issue with my membership subscription and the online live agent, Magenta S. Was being really helpful and patiently providing explanation on the situation occurred, hence resolving my issue. I am very satisfied. Thank you
She guided me very humbly and she has passion on her work.
As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business
Quick response from customer support team, waiting only few minutes. The customer support team also had a thorough understanding of the services provided.
https://www.freelancer.com/contest/communitydriven-gym-logo-revamp-*******. Unresponsive contest holder after submitting the winning submission.
Kindly review our request on penalty which was charged on freelancer
The interview was well-researched and thoughtful questions that delved deep into the subject matter by Russell. I really appreciate it..
Very nice customer support. Thank you so much. I refund my amount. Please return the balance as soon as possible.
I had a guaranteed contest and not one of the entries qualified or came even close to what was required. The agent given my track record gave me a one time money back. Thank you, the support extended qualifies as support
Helpful assistance, on time
Helpful assistance, on time
Helpful assistance, on time
It was an excellent experience. I got what i need to know
Darra was absolutely FANTASTIC. She answered all of my questions was patient and we were able to resolve the challenge we were having quickly.
He solved my problem within a minute, Freelancer customer service is the best
Yet, the customer support team excelled.
Challenging to reconcile.
Ha sido una experiencia sencilla y con todas las explcaciones e informacion muy bien documentada y detallada
The customer support, Guinevere M. Is really a great person. He answered me in the right way and I am happy with full satisfaction.
She was the most awesome customer service executive I have ever seen in my life.
The communication of the support agent was great. I feel a little better after talking to Criselda. I trust that she can solve my situation. Thank you again!
I had a question regarding issues with a client and Guinevere M. From preffered freelancer program was very nice and helpful.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).