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Freelancer has a rating of 4.7 stars from 18,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I had a problem with funding for my project, and the customer service was very kind to help me solve the problem
My account was accidently charged for Plus membership which I did not want to pay actually & needed a refund as I could not afford to pay this membership fee now I am already struggling to get projects on Freelancer.com I am a new freelancer. She refunded the fee into my account which is a great sign of kindness. Thanks Darra & Freelancer.
It was detailed and guided process, I was shared all the information and guidelines.
Criselda was really helpful in sorting out my query.
This worker was very helpful and kind, unlike the previous person I spoke with.
Excellent customer service
It was great service
Thank you
A world in small - all kind of people, culture, tech, personalities,... in one place. Opportunity to learn and improve in all directions..
Xavier B guided me through every step very properly
That's been getting rejected for some time now I think I found some solution in which I can use thanks to Darra.
The support is really helpful and fast for helping new member. Freelancer is an awesome site. I will use it in the future i just need to explore more. Thank you for the kindness and courtesy for the refund/
I had a good deal and the answers I received were very helpful.
Thank you for your time.
With over a decade of experience in financial analysis and accounting, I have adeptly managed budgets, conducted financial forecasting, and prepared comprehensive reports. My expertise includes risk management and compliance. I have consistently delivered accurate insights and recommendations, ensuring financial stability and strategic decision-making for organizations.
I needed to change the phone number and the help was outstanding. Thanks a lot.
I was asked different questions about my professional career, my skills and my interest in being verified on the platform.
Receive a detailed chat support thru Ms. Angie. Thank you.
Excellent communication. There's always an agent available.
Valuable feature, particularly for urgent issues. My experience with Freelancer's Live Chat Support was outstanding.
Fast, to the points & streamline process. With all the guidance
I'll be brief, I've been wanting to use the freelancer services properly for a long time, but this problem with the verification issue was a thorn in my side, so I'm grateful to the person who helped me solve the problem.
Really appreciate the way Jonny explained everything and guide me throughout the interview of Rising Star Program.
Really Recommended 👍
I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This Freelancer website has no protection in place for clients ripped off by Freelancers. You can't trust a system that doesn't protect their clients! You simply have no way of knowing whom to trust. The Freelancer Company ignored my pleas for a full refund of all fees paid to the Freelancer under Australian law for a service she never delivered. This site operates more like a scam company with no protection in place for people that do the honest thing.
Tip for consumers:
Don't use their services!
Products used:
None
I reached out to their customer support Criselda for a refund of my recent deposit. She was helpful and she told me it will proceed soon.
Problem solved in few hours! It was quick, easy and responsible.
It was cool the only thing is I had an open chat with one sales person and instead of transfer he asked me to create a new interaction and discuss with the Customer Support my query and I need to leave the application and use the embedded browser instead of using the android app directly
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
