Freelancer has a rating of 4.7 stars from 18,213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
It was cool the only thing is I had an open chat with one sales person and instead of transfer he asked me to create a new interaction and discuss with the Customer Support my query and I need to leave the application and use the embedded browser instead of using the android app directly
I have got instant support. I love the way he/she solved my problem.
Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well
I add a really good time during my interview with Russell V. everything was clear.
Helpful and quick in answering my questions. Thank you
Thanks for Lyndon S.
He is helped me quickly. He understood my problem and knew what I need.
I have a very good experience with Criselda with problem. She support me and guide me through it very passionately.solved my problem.👍🏻
Fast responses, good communication, and clear explanation
I am happy with her/his. You know, this human is great. Um pleased
It was quick, they were friendly and had a good flow.
Excellent service. I got a good reply for my issue. Thanks
Please remember to always strive for an awesome and fast response time.
Xavier B answered my help request quickly and very politely. I give him 5 stars for that.
The reply was so prompt, and they reassured me to continue working on Freelancer.
My experience about freelancer.com really amazing,awesome...
It was good and clean support. After two months, the client was not ready to pay as committed, so I approached freelancer.com for help. Darr helped me to cancel the project.
I have been struggling to make my first ever withdrawaI since November 2023 and I have liaised with so many support agents at Freelancer in order to get to the bottom of it but no one ever got me this far!
Criselda R., has been a truly a remarkable and patience support agent, listening to my concerns and carefully checking the evidence I provided to back up my claims.
The end result is that Criselda R. Have resolved within half an hour this issue that had been going on for months.
I am sincerely grateful to Criselda.
Thank you ever so much Criselda!
Jonny is a experienced man to his work. He provide me a great support and help me to all instructio. Really I am very thankful for his support. He is very clear as his work. Thank you again
Mountain of a problem but freelancer cares which resolved my issue in 3 minutes only.
The chat gave me quick answers to my inquiry. Very satisfied.
I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).