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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,875
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,213)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user stand133
BO
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It was cool the only thing is I had an open chat with one sales person and instead of transfer he asked me to create a new interaction and discuss with the Customer Support my query and I need to leave the application and use the embedded browser instead of using the android app directly

Thumbnail of user anamikab10
Bangladesh
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I have got instant support. I love the way he/she solved my problem.

Thumbnail of user shaheerh4
Illinois
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well

Thumbnail of user purvig1
India
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

No one is consider my request here.She transfer my case higher department. Very helpful

Thumbnail of user sylvainl78
France
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I add a really good time during my interview with Russell V. everything was clear.

Thumbnail of user giuseppec129
Italy
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Helpful and quick in answering my questions. Thank you

Thumbnail of user doukany1
Turkey
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Thanks for Lyndon S.
He is helped me quickly. He understood my problem and knew what I need.

Thumbnail of user aamirkhanp
India
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

I have a very good experience with Criselda with problem. She support me and guide me through it very passionately.solved my problem.👍🏻

Thumbnail of user mohamada128
Saudi Arabia
1 review
0 helpful votes
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Thumbnail of user fabinp1
Ecuador
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Your answers helped me with my questions.
I hope to use again.
In case you require it

Thumbnail of user sitir6
Indonesia
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Fast responses, good communication, and clear explanation

Thumbnail of user muradilm
Bangladesh
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I am happy with her/his. You know, this human is great. Um pleased

Thumbnail of user mariusi17
New York
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

It was quick, they were friendly and had a good flow.

Thumbnail of user artanp
Serbia
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Very good live support the agent was very helpful Angie M.

Thumbnail of user touhidaa
Bangladesh
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Excellent service. I got a good reply for my issue. Thanks

Thumbnail of user mahmudulh23
Bangladesh
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Please remember to always strive for an awesome and fast response time.

Thumbnail of user ataj
RU
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Xavier B answered my help request quickly and very politely. I give him 5 stars for that.

Thumbnail of user am1259
Virginia
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

The reply was so prompt, and they reassured me to continue working on Freelancer.

Thumbnail of user sumayab4
Bangladesh
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

My experience about freelancer.com really amazing,awesome...

Thumbnail of user krishnamurthyk1
India
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

It was good and clean support. After two months, the client was not ready to pay as committed, so I approached freelancer.com for help. Darr helped me to cancel the project.

Thumbnail of user jurip3
Japan
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I have been struggling to make my first ever withdrawaI since November 2023 and I have liaised with so many support agents at Freelancer in order to get to the bottom of it but no one ever got me this far!
Criselda R., has been a truly a remarkable and patience support agent, listening to my concerns and carefully checking the evidence I provided to back up my claims.
The end result is that Criselda R. Have resolved within half an hour this issue that had been going on for months.
I am sincerely grateful to Criselda.
Thank you ever so much Criselda!

Thumbnail of user mdrakibr
Bangladesh
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Jonny is a experienced man to his work. He provide me a great support and help me to all instructio. Really I am very thankful for his support. He is very clear as his work. Thank you again

Thumbnail of user alig215
Pakistan
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Mountain of a problem but freelancer cares which resolved my issue in 3 minutes only.

Thumbnail of user lindab6266
Arkansas
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The chat gave me quick answers to my inquiry. Very satisfied.

Thumbnail of user vishala35
India
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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