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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,214)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user vishala35
India
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.

Thumbnail of user aratim3
India
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

They are always ready to help. It was nice to interact with them.

Thumbnail of user naveeda53
Pakistan
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Magenta S. Is nice one.she is really supportive and helpful

Thumbnail of user ayobamia14
Nigeria
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Best service I have ever received on this platform. Danna is a great support staff, I really appreciate her empathetic response to my request.

Thumbnail of user alimardons
Uzbekistan
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Great service i wanted to deactivate my account and he helped so friendly manner
Awesome

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosf524
Spain
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Súper maja, y atenta, si me dieran su número o Instagram voy y me caso con ella, me alegro el día esa mujer, se gano mi corazón

Thumbnail of user toms2734
Florida
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Always good to know they will have your back and good platform to find freelancers.

Thumbnail of user johne3232
Michigan
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Went smoothly, Russell did a great job! I appreciated the follow up on things they weren't necessarily expecting to do.

Thumbnail of user nedah13
Missouri
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

@RussellVerified was very helpful for me to get more knowledge about freelancing. She explained all the details I needed.

Thumbnail of user nurlana3
Azerbaijan
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Thank you very much, I am grateful to you, you have always helped me.

Thumbnail of user abdurr54
Pakistan
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

The interaction phase with Jonny (PFP staff member) was very pleasant and interesting. Behaved very politely. Thanks so much

Good Staff Member
May 17th, 2024
Verified purchase
• Previous review

Very good staff member. Updates from time to time. Very good manners and behavior. It took a while, but in the end everything went well. Thanks so much

Thumbnail of user mdakramulh
Bangladesh
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Smooth communication, very satisfied. Professional

Thumbnail of user talhar11
Pakistan
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

It was a very helpful support session with Jonny. He clearly explained each point and patiently answered all my questions. Thank you.

Thumbnail of user adrianac274
Spain
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Magenta fue realmente de ayuda, atendió mi problema y le dió solución rápida, quedo a la espera de que la solución se haga efectiva.

Thumbnail of user danielh3293
Colombia
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Amazing and fast the services was very helpful i had a problem at the beginning but with the associate it was so eassy thanks

Thumbnail of user christopherr1954
Canada
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Jonny provided great support for my freelancer program, although I didn't meet PFP requirements, he noticed I am proper for Rising Star Program requirements and suggested it for me and helped to achieve it.
I really appreciate your kind support.
Thank you!

Thumbnail of user abanobo
Egypt
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Angie was Very helpful and will try to help me in this situation

Thumbnail of user peters3360
Washington
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

The questions had taken a bit of time to answer, though that's to be expected with chat systems vs over a phone call. Took maybe a few minutes longer than a phone call, but in a lot of ways was much more convenient, and I could do other things while waiting for agents to respond. Overall, a good experience, and I got my questions answered.

Thumbnail of user ebadu
Pakistan
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Good to have such an amazing talk with her. I am glad that my issue is going to resolve.

Thumbnail of user davidl6756
Oregon
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Darra was able to answer all of my questions directly. It was very satisfying compared to the typical cut and paste answers on your green competitor's website.

Thumbnail of user neerajd12
India
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Very easy website interface & an amazing work platform. I am here providing my graphic services since more then 3 years, and here i get complete team support of this platform whenever i needed. Very active website with the designers, and i am really happy to being a part of freelancer.com.
Lastly i am thankful for a team support staff "Jonny T. / jonnyPFP", who assist me in PFP program.
Thanks,
Regards - Neeraj Dhiman.

Thumbnail of user joseo676
Colombia
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Because my English is very basic, she assisted me through the chat and the communication was very good, she attended to me very well and gave me good recommendations.

I wonder about her what she worked on and she was nice, she was very kind.

Thumbnail of user abduls199
Pakistan
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Approached the support team to get my problem fixed, I must say they resolved the issue very fastly
Thanks a lot for your help

Thumbnail of user saeeda162
Pakistan
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

It was an amazing interview. Everything went outstandingly well. Very professional conduct by Mr. Russell. He guided me about everything professionally.

Thumbnail of user sufyanm3
Pakistan
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I really liked talking to the support team member (Macy), they guided me well and gave me encouragement. Thanks.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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