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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,214)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user ayenewg
Ethiopia
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I reported account security issue but no answer from your side and my account is hacked.

Thumbnail of user neringag
Lithuania
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Thanks for resolving problem Janessa G. I will apply help in the future if it will be need.

Thumbnail of user muhammadz120
Pakistan
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Very good very good very good very good very good very good very good very good very good very good

Thumbnail of user akinwaleo1
Nigeria
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The support person go beyond and above to be sure my request was attended to in a timely manner

Thumbnail of user arpitj19
India
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Russel is very helpful executive at freelancer.com she helped my get the verified and corporate badge. Keep doing good work. Such helpful executive of freelancer keep us going on freelancer.com.

Thank aton

Thumbnail of user barnabasm4
Germany
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I have experienced friendly and helpful conversation with Russell V. who has assisted me to get verified. I felt comfortable and free to raise my concerns and all were answered correctly.

Thumbnail of user faisals58
Pakistan
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

A very professional and easy-to-understand reply was given. I suggest all other companies should adopt such a mechanism.

Discussion over no. Of bids
May 15th, 2024
Verified purchase
• Previous review

The agent understood the query very well and responded in a professional and friendly manner. Just outstanding. Outstanding.

Thumbnail of user glenfordh
Cayman Islands
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I was about to be scam because a so called client told me to contact them on telegram as I was approved for the job but many thanks to 'Darra' who get to my assistant very quickly.

Thumbnail of user marwae12
Egypt
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

The support are helpful and responds quickly i asked Criselda R.too many questions and i got the answers i was looking for

Thumbnail of user sagora5
Bangladesh
1 review
0 helpful votes
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April 8th, 2024
Verified purchase
• Updated review

As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.

Jayce L, is always best for any needs.
April 1st, 2024
Verified purchase
• Previous review

Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.

Thumbnail of user williamb6582
North Carolina
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I was surprised how much the verification process was like a real interview. I felt like the fee was well worth it to be vetted so thoroughly.

Thumbnail of user vikashk42
India
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase
• Updated review

Well i have been using this platform since 2009 and since then i moved forward in my life thank this platforms. Well managed and user friendly website with great support staff like Jonny T and others always there to help you. Thank you!

Happy Freelancer
April 6th, 2024
Verified purchase
• Previous review

Its been almost 15 years i am using this platform and it played a big role in my life to achieve my goals. I happy with the progress i am making using this platform. As we have better support staff like Russell V whos support and help is making our experience better. I only have one concern as i am one of the oldest member of this platform i was hoping some extra benefits. Not only for me but for those who are part of this platform from long ago. Thank you!

Thumbnail of user charlotter545
Sweden
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

So fast,friendly and very professionell help about my issue. It makes me feel safe to ask for help for another project so i can more easy get right builder.

Thumbnail of user sajeduli1
Bangladesh
1 review
0 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

It was a great experience and easy on-boarding process to join the Rising Star program. Jonny T helped me a lot through out the process and guided me with clear instructions and details. He was a friendly person to talk with and finally after passing the interview I've got my rising star badge. Thanks to Jonny from PFP program and freelancer for the opportunity.

Easy and friendy process
April 14th, 2024
Verified purchase
• Previous review

It was a great and friendly interview session with Russell V. He helped me through out the process and it was really a easy ans smooth process.

Thumbnail of user fabinrenc
Colombia
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

It was direct and efficient, friendly and professional. My interviewer is gentleman.

Thumbnail of user renans14
Brazil
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

A ajuda que recebi hoje da assistente Angie foi de grande ajuda para poder resolver meu problema, que tenha mais profissionais como ela na equipe da FreeLancer.

Thumbnail of user destinyg81
Texas
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

She was helpful and kind, and quick to figure things out

Thumbnail of user mohameds426
Egypt
1 review
0 helpful votes
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Thumbnail of user shahbaza26
Pakistan
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I Experienced that Freelancer having good and quick customer service. Keep it

Thumbnail of user colinm568
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I had trouble understanding what a (currently undocumented) green indicator meant on a page. Jewel advised me what the indicator was for (Not what I assumed it to be) and agreed to get the help/info icon contents updated to advise what the indicator means.

Thumbnail of user chriso1009
Utah
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.

Thumbnail of user attilac8
Italy
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Surprised by the long refund times, I opened a ticket for explanations, I was quickly contacted and the transaction took place in a much quicker and more reasonable time. The staff immediately understood my needs and helped me. Thank you

Thumbnail of user siripornt
Thailand
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Russell V. was very helpful to me. Even though I don't speak English well and prefer to write and read.

Thumbnail of user saravanakumarr1
India
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I reached out for the refund of dormant fee charged and i got the refund instantly

Thumbnail of user dejanp19
MK
2 reviews
0 helpful votes
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April 4th, 2024
Verified purchase

Overall I had a great experience, the video call was on time, the questions were on point. Freelancer Staff Russell V. was kind, polite and smoothly guided the interview. And lastly to my great surprise I was asked about my skills and work methodology, which is something I am passionate to discuss all day long. Thanks!

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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