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Freelancer has a rating of 4.7 stars from 18,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Russell has been very proactive with the query. He has been very prompt and responsive.
It was an Amazing experience. Russell V facilitated the call really well. He was extremely professional, concise and clear in describing the purpose of the call and next steps.
PFA agent was very supportive and helpful through out the conversation.
It was a nice experience with Russell V. The agent was really helpful and supportive and kind through out the interview.
Reached out with questions about securing my brother's account after his tragic death and I got immediate assistance on how to properly do so with the right documentation. The support analyst was very quick and helpful.
I wanted to extend my heartfelt gratitude for the exceptional assistance you provided me with resolving my account issue on Freelancer.com. Your professionalism, patience, and efficiency truly made a significant difference for me. Not only did you address my concerns promptly, but you also went above and beyond to ensure that everything was resolved to my satisfaction.
Your dedication to customer service is truly commendable, and I am genuinely impressed by the level of support you offered throughout our interaction. It's rare to encounter someone who exhibits such a high level of competence and empathy in their role, and I am incredibly grateful to have had the opportunity to work with you.
Thank you once again for your outstanding assistance. Your commitment to excellence reflects positively on Freelancer.com, and I do not doubt that you continue to make a significant impact on the experiences of its users. Keep up the fantastic work!
Warm regards,
Criselda R. (Suporte Freelancer), she solved my problem in a matter of seconds while others recommended another method that would take up to 2 days. She´s the best at all, my second Goat after Messi
Easy to communicate with and I don't need to explain all my problems, after I send the screenshot my transaction right away she did her job and that's it. My problem solved. 5 star to tis
Issue with deposit and the issue was resolved fairly even though there were reasonable grounds for their actions. I was prepared to close my account, but because without blinking an eye, the issue was resolved and I am working on an exciting use case potentially utilizing Freelancer API access.
I had a problem about authentication of my credit card and I got fixed my issue by supporting Freelance.com team member Jewel, that my first touch to this web page and by communicating your team member my experience is started very well.
Excellent and was quick I really liked it. Great one
It was amazing for all. Johnny helped me so much. Thanks
Jewel promptly addressed all my inquiries with detailed responses. Excellent support
Quick and clear. It is great to be able to get help here and now in person.
Jonny is perfect in providing information, and he was good in the interview and explained everything to me
Thank you.
The interview went well, Russell V. conducted the interview and he was understanding and patient, which is perfect.
She is so helpful, professional and great. I would love to deal with her again
I commissioned a contest on freelancer to have a logo designed. I received over 700 applications. Unfortunately none of which were matching the brief and my creative vision. I went back and forth with over 10 designers who were unable to fulfil my requirements. I contacted customer service who kindly refunded my deposit back to me. The app is very buggy and not so user friendly. The desktop website works better when trying to review submissions and chat with designers.
* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I would like to caution anyone considering using Freelancer.com that your money may be taken, and your account could be closed without any apparent reason. Despite using their service multiple times and depositing funds to avoid transaction fees, I encountered issues when seeking a refund after finding a cheaper alternative elsewhere. Freelancer.com insisted on an extensive document exchange process over several months, leading to the closure/suspension of my account along with my funds. Faced with unresolved customer service issues, I am left with no choice but to report this matter to the government overseeing the company's legal operations. Learn from my experience, take your money elsewhere, and spare yourself the hassle. Despite numerous emails to customer service, my concerns remain unaddressed.
I joined support chat a few times in the span of a few hours, i joined with himevery time. It's 2am and my man is still here. Most chill support out there, y'all got lucky for real. Give him a raise if possible or a gift or something!
I am very happy to chart with Magenta S. (Freelancer Support). My problem was solve. Nice to chart him. Thanks
My experience in freelancer is everytime High. I love to work with freelancer...
The freelancer agent was super supportive and helpful and gave the necessary solution.
The agent was support supportive and very friendly!
She's very helpful. I got stuck in payment process. She helped me to figure that out.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
