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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,214)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user usmann9
Pakistan
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Russell V guided me for the freelancer verified badge. Very helpful. Excellent communication.

Thumbnail of user patrickd1282
Sri Lanka
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

I am new to Freelancer and I had questions on two clients. Magenta helped me to clarify them. It was indeed a great help.

Thumbnail of user larryh1778
Netherlands
1 review
0 helpful votes
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April 18th, 2024

At first I was looking for performers on Frelancer, but due to problems with payment to other countries I switched to Bitlance.top

It is much more convenient to work on it and pay orders.

Service
Thumbnail of user edyg7
Ecuador
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

I have tried to deal with many jobs, but the majority are thieves/scammers, almost 90%. So, it is satisfying to meet with a staff at 'Freelancer' who gives honesty and veracity about a real process: my verification. Miss Russell V. did a good job, and she asked me clear questions to understand my skills so I can obtain my verification. It is satisfactory to know that I will work with serious and verified jobs and projects on this 'Freelancer' website.

Thumbnail of user saima13
Pakistan
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Its been awesome but sometimes i don't get enough chats

Thumbnail of user mukeshk106
India
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Superb and fantastic
Superb and fantastic
Superb and fantastic
Superb and fantastic

Thumbnail of user noureddinek3
Egypt
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

I recently had a wonderful experience with Freelancer. Particularly during my conversation with Mr.Jonny from the PFP Team. Mr.Jonny was accommodating, professional, and prompt in addressing my queries and guiding me through joining the Rising Stars Program.
The platform itself is user friendly and the support team's responsiveness was impressive. I highly recommend Freelancer to anyone looking for freelance opportunities or professional support.
Keep up the great work Mr. Jonny and Freelancer team!

Thumbnail of user md.jamalh
Bangladesh
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The person help me to fixed the problem.
I'm very satisfied.

Thumbnail of user vojislavs1
Serbia
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Please keep this employee in your company and give her a rise!
She helped me a lot.

Her name: Magenta S.

Thumbnail of user angelaa2046
Egypt
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Excellent customer service. Criselda helped me

Thumbnail of user marjt4
Philippines
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

The interviewer was very responsive and helpful. He was thorough in asking questions and was very professional.

Thumbnail of user meharit3
Ethiopia
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I am having a great experience on my journey of freelancing on Freelancer.
They are helping to know about the platform and what things to be done as freelancer.

Thumbnail of user mattj469
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Was simple and efficient the help that this CS agent provided

Thumbnail of user amino9
GB
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Jonny has been supportive, professional and attentive to details.

Thumbnail of user velgainac
DO
1 review
3 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

The absolute worst and most poorly organized freelancing platform-company in the world. 90% of registered freelancers are fraudsters, pretending to be who they are not, seriously missing deadlines and causing big problems. Support service unprofessional, doing everything to not return your deposit for which you have not received the promised service. I do not recommend!

Thumbnail of user jessr412
Colombia
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

I am an architect and I had a drop in the amount of work in my city last year. That's why I decided to enter the platform and I feel that in a way this platform saved me last year from going broke, at least it can keep me up with my monthly expenses and debt payments. The only thing I don't like about the platform are those freelancers dedicated to obtaining jobs without being professionals or being qualified for certain types of jobs, since that damages the reputation of the platform because some clients think that we are all like that.

Thumbnail of user houssamn
Egypt
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

It was a good experience, support was very helpful and prompt

Thumbnail of user miroslavs18
Lithuania
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

It was really nice to speak with Russell V. He is very processional, polite and supportive. First class service!

Thumbnail of user maharukhi
Pakistan
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

My love experience was very cooperative. I came to learned benefits of this verification program. That gave me more insights. Russell.V took my interview and it was really a good experience.

Thumbnail of user mohamedh281
Turkey
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I have received excellent service from freelancer.com

Thumbnail of user ravik312
India
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Assisted very well and waiting for the respective team to respond me soon.
Thanks

Thumbnail of user luzm278
Argentina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Very good attention, very patient. D'ailleurs je suis une femme age, elles sont tres agreable! Merci

Thumbnail of user saifula14
Bangladesh
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Great experience with Guinevere M. (Freelancer Support). I really appreciate their effective support.

Thumbnail of user amnak15
Canada
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

The interview process with Russel V. and the Freelancer.com team for the verified badge was professional and thorough, ensuring transparency and credibility. Their attention to detail and prompt communication, led by Russel V., made the experience seamless and reassuring.

Thumbnail of user raimunduse
Indonesia
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

Very helpful and very quick to respond. The explanation given is very detailed. I feel very helpful with a feature like this

Service
Value
Shipping
Returns
Quality

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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