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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,506 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,849
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,506)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user lyndons19
India
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Excellent behavior and good communication skills...

Date of experience: November 27, 2022

Thumbnail of user elzahraee
Egypt
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

My problem was solved in a quick and professional manner
Thank you

Date of experience: November 27, 2022

Thumbnail of user cerena
Turkey
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

I had a problem of withdrawing my money, the team solved it out.

Date of experience: March 12, 2021

Thumbnail of user khalida231
Saudi Arabia
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

My service by freelancer support group was a amazing

Date of experience: October 13, 2021

Thumbnail of user matijag6
Croatia
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

Noah was highly informative and helpful throughout the conversation!

Date of experience: October 16, 2021

Thumbnail of user hayatk
Pakistan
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

She was friendly and have a clear sound.
I am thankful for her to make the my meeting successful.

Date of experience: September 27, 2021

Thumbnail of user jeannemariel1
TT
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

I had some issues sorted out very clearly and with great concern for the matter.

Date of experience: August 27, 2021

Thumbnail of user mdasrafuli
Bangladesh
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

Yeah! Really I'm so happy for your quickly response.

Date of experience: August 28, 2021

Thumbnail of user nicoleh338
Singapore
1 review
0 helpful votes
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January 2nd, 2020
Verified purchase

Support team is very prompt with follow-up and responses.

Date of experience: January 2, 2020

Thumbnail of user lisam4641
North Carolina
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Perfect support figured out my issue and fixed it right away.

Date of experience: August 11, 2022

Thumbnail of user luisr201
Massachusetts
1 review
0 helpful votes
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December 25th, 2019
Verified purchase

He really took the time to analyze my situation and provide a reasonable resolution.

Date of experience: December 24, 2019

Thumbnail of user vishalk87
India
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Excellent response by the team, really appreciated

Date of experience: August 10, 2022

Thumbnail of user deannah104
California
2 reviews
0 helpful votes
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January 1st, 2020
Verified purchase

Great service in handling my issue. Took care of it easily with no problem

Date of experience: December 31, 2019

Thumbnail of user alhusseina1
Iraq
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

The support was quick and answered my questions clearly.

Date of experience: August 12, 2022

Thumbnail of user alir93
New York
1 review
0 helpful votes
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December 22nd, 2019
Verified purchase

Very great and fast assistance. Many thanks to Ashton D.
Cheers.

Date of experience: December 22, 2019

Thumbnail of user sikululem
South Africa
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

It was wonderful, they helped all the way. Great service Freelancer team. Thank you.

Date of experience: August 12, 2022

Thumbnail of user rasheedo4
Nigeria
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have satisfied with the way my concern was handled. Thanks.

Date of experience: August 9, 2022

Thumbnail of user igochep
Nigeria
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

I was excited the way Harriet A. Attended to my issue

Thank you

Date of experience: August 12, 2022

Thumbnail of user victorp333
Romania
1 review
0 helpful votes
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February 18th, 2022
Verified purchase

Excellent peoples! Good knowledges! Thanks for your help!

Date of experience: February 18, 2022

Thumbnail of user mohitt22
India
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

They have awesome with their support, fast and convenient compared to other platforms.

Date of experience: November 30, 2022

Thumbnail of user hectort38
Mexico
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

The assessor give me a fast an efficient response ill probably recommend him

Date of experience: October 18, 2019

Thumbnail of user temitopes11
Nigeria
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

She attended to my needs in a patient and friendly manner

Date of experience: November 30, 2022

Thumbnail of user zhonghuas
Japan
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Jessica B. Is professional, kind and sincere.
I'd like to talk with her again.

Date of experience: October 17, 2019

Thumbnail of user swapnilp6
Bangladesh
1 review
0 helpful votes
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October 16th, 2019
Verified purchase

Jessica B listen carefully and solve the problem in a minutes. Thank you for your great service

Date of experience: October 16, 2019

Thumbnail of user amrh27
Egypt
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

She is awesome person, i am really happy to get the interview with her

Date of experience: February 17, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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