Freelancer

I had an excellent experience with the support team( Angie)!. She is attentive, professional, and went above and beyond to address my concerns promptly. It's refreshing to receive such efficient and friendly service. Thank you for making the process smooth and hassle-free.

Exceptional Experience with Preferred Freelancer Support!

Being part of the Preferred Freelancer program has been a game-changer for my freelancing career! The level of support I receive from Jonny is truly exceptional. The support team is incredibly responsive and knowledgeable, always providing clear solutions and guidance whenever I need assistance. They make sure that all my queries are addressed promptly.

I recently had the pleasure of working with Xavier B. From the support team, and I couldn't be more impressed. From the moment I reached out, Xavier was attentive, knowledgeable, and genuinely committed to resolving my issue. He took the time to listen to my concerns and provided clear, effective solutions. His professionalism and patience made a challenging situation much easier to handle. I highly recommend Xavier for anyone needing support—his dedication truly sets him apart!

This is my first live chat on Freelancer.com and it's a new experience for me. I have received my information in full. And I will definitely come back here again if I need any information in the future.

I'm pleased to share that I have successfully completed the onboarding process at Freelancer.com, guided by Jonny T. It was a smooth and enriching experience that allowed me to better understand the expectations and the program's Service Level Agreement. I'm grateful for Jonny T.'s support throughout the process, and I'm excited to move forward with new opportunities on the platform. Here's to more success ahead!

Danette O. Is very bright, great, and responsive

I was really helped by his great support, he was able to find a way out of the withdrawal problem. Thank you for your assistance "Danette O.". You will definitely have a great day if you are with him. Thank You

I had a great experience with Olivia today! She was incredibly helpful and made sure all my concerns were addressed quickly and thoroughly. Her friendly attitude made the process smooth. I truly appreciate her assistance and would be happy to work with her again in the future. Thanks, Olivia!

The communication was timely, professional, and very informative. I received clear and concise guidance on the Rising Star program, which helped me understand the next steps and how to maximize the opportunity. Highly recommended!

I had a great call with Russell V, for Verification process, very clear communication, and also explained me all the process before starting verification. Later explained me all benefits of Verified badge as well

Jonny provided excellent guidance and valuable suggestions throughout our conversation. His support helped me better understand the policy, and his professionalism made the entire process smooth and stress-free. Highly recommend!

I think Freelancer need to find innovate ways to stop bogus clients with malicious intentions. A client immediately sent me a URL and key to check the application if its something I can work on. Realized when my antivirus flagged the application that it could be malware.

I'm still not sure what's the impact I got from the whole thing. I haven't log in in a while and its discouraging on the first day back to be welcome by such condition. However, I'm really in need of a project as my previous contract expired with my employer. I'm left jobless at the moment. I must say Nicola, one of your support team members tried to put me at easy and explained that already there was an action taken. Thank you Nicola and the whole Freelancer team.

Olivia T. Was very helpful as I find it difficult to understand the platform. And I got lost in translation about the Freelancer charges after the free trial. I appreciate the understanding and that you have agreed to refund the payment to me. I will recommend you just for that...after I see the money in my account ;)
Thank you Olivia T.

Dear Olivia, I wanted to take a moment to express my heartfelt gratitude for your prompt and caring assistance. Your guidance was incredibly helpful, and I truly appreciate the time you dedicated to addressing my inquiries.

I had a milestone deposit returned by the Freelancer. Not a problem at all. Just not a skills fit. I wanted that money refunded but got caught in a can't verify your identity nightmare. I know those people were tired of my photos of my driver's license, passport, keycode + passport + me... etc. So, tonight I tried a different method and ended up working with Darra.
He fixed it and said I would receive my deposit with the day. I'm embarrassed to say how many days I had been working on this.
Kudos and Thanks to Darra. Julia

I had a great experience with Russell. Their communication was clear and timely, making the entire process smooth and enjoyable. I appreciated their professionalism and willingness to go the extra mile. Overall, it was a pleasure collaborating with them. Highly recommended!

I want to express my gratitude for the excellent support provided by Darra R. Throughout the process of reactivating my account. Their promptness, professionalism, and clear communication made a significant difference, and I truly appreciate the assistance. Darra went above and beyond to resolve my issue, and I'm extremely satisfied with the service. Thank you!

I had a positive experience with Jhay. Their support was helpful and responsive throughout the process. They addressed my concerns efficiently and provided clear instructions. I appreciate their assistance and would recommend their services to others.

Thank you!

Best regards,
[sadia khan]

First of all, at the card authentication page I added the amount that deducted from my account but the system said failed 3 times and I can't continue the authentication process. Then I asked to the support and agent Magenta replied. She checked the processes and asked my transactions detail and last 4 digits of my card. I gave to her the require information and she made the authentication manually. Now my card is authenticated and the process took about 5 to 10 minutes. I am satisfied that my case is solved and thanks to agent Magenta.

I got my ID verified at Freelancer. I did it with the help of Russell V and other member(s) in the verification team. I appreciate their effort(s). I look forward to scaling my business, contribute positively to the market

Best Regards,
M. Istehbab

Freelancer has been a great platform for providing quality projects for us in the Tech domain. Their support team especially Jonny has been excellent in assisting with onboarding & any challenges that may arise.

I was facing problem with the video verification of my withdrawals for a week and previously had a chat with freelancer support staff which resulted in nothing but just waiting so I initiated support chat again today and Olivia T responded me promptly and got my issue resolved right away. She should be admired for her skills and support

I responded to a chat from a Freelancer associate left a month prior because I was interested in pursuing a Verified status. Jethro responded within minutes, despite my missing him by several weeks. Jethro answered all of my questions and even offered incentive to join the program at that moment of which I decided to pull the trigger on. We'll see if the new status increases my chances of winning bigger and better jobs over the next few weeks and months but as far as taking care of their customers, I have no complaints and hope to run into Jethro again during future inquiries.

My request to the support service for a refund of the deposit to the credit card was not accidental and inconvenient for me, since I myself made a mistake, i.e. I mistakenly created a milestone. But, to my surprise, the issue was resolved very quickly. Jayce L. Helped me and very competently and professionally. Thank you Jayce L. I am glad that such specialists work here, Freelancer Support.