Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I got a very good and vauable workwith Freelancer and I have a great new opportunities and challenges every single day, that's very good for my skills.
I was wondered on using your website.This would be a good website to begin to earn income
Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.
Good Conversation with helping material. I am very thank full to you.
He is excellent communication and solve my problem just 2 minutes. Thanks
The agent is supportive and provide accurate information.
I was pleased with the manner of dealing, the speed of response, the understanding of my request, and the provision of the solution quickly. I was right to choosing the Free Lancer website
Nicola's kindness in handling every query and concern with utmost professionalism has made navigating complex freelance tasks much easier for me.
I appreciate Criselda's constructive assistance in addressing all the details and issues I wanted to resolve.
At first she read my explaination carefully and got my meaning very well. After that she gave me the best guidance i expect. She was one of the best support experts who i faced in last months!
Didn't really answer my question but was still nice
Freelancer support has been very helpful of my concern. 5 STAR for you.
Criselda is caring, solution-oriented and helpful. I believe that you understand me and will do your best.
It was great assistance to help freelancer and checked the issues which I faced during chat with client
Magenta S. Helped me find a solutuoin for my problem and was very undertsanding and patient with me. Really great support from the team of Freelancer. Will use the service long term
I was facing a problem with Card Authentication. But customer support service solved my problem quickly. I am happy with this service.
ID verification was not easy. After I supplied the documents and payed the verification fee, the green badge for "identity verified" appeared on my account. However, I was still prohibited from bidding on certain projects and from writing comments. Russel, the Freelancer stuff employee assigned to my ID verification, ignored my messages for a couple days. I had to contact the support and complain, only then Russel responded and the ID verification video call could take place. My ID seems to be fully verified now.
The support team member was helpful and solved the problem quickly and provided information about the issue source, he was professional
Excellent customer service deserves all appreciation for their patience and problem-solving. I wish you continuous success.
Thank you Danette for your time & effort
Angie was fantastic. Told me my options and explained everything and then did not hesitate to implement the final decision
Darra is a brilliant and helpful person, Helped me a lot to know more about the withdrawal and payment system on Freelancer.com and gave me a lot of instructions on how to use payments and other things.
DANETTE IS SO SO SO GOOD. SHE HELPED ME A LOT. I LOVE IHIM I LIKED HER. GIVE HER MORE MUCH MONEY. AND THX AGAIN. I REFUNDED MY MONEY. AND I HOPE IT WILL WITHDRAWAL MY BANK ACCOUNT IN 5-10 DAYS. THX DANETTO
Quick responses!
Solved my problems quickly and accurately!
Kindly addressed my concerns!
It was great, Nicola R. Help me out with the issue.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).