Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
The agent Criselda is very friendly and even asking me if I had any problem while awaiting response from the team..
Overall, the onboarding process was smooth and efficient. The instructions given by Jonny were clear, and I appreciated the clarity and simplicity of the steps.
Support system is good and very helping. Always giving solution that i need
The customer support officer Magenta S was really good and very cooperative. I am really happy to his/her service.
Darra was very helpful and instantly resolved the problem I was facing. Really appreciate her effort and time in resolving the issue.
Excited to join preferred freelancer program (sla) through Johnny. He helped me alot during the whole process. I am finally Preferred Freelancer now.
I got verified by freelancer today, interviewed by Russell. It was a great experience and I really appreciate the time she had while interviewing. After 15 minutes of short interview, I got selected for "Verified by Freelancer" program. Thank you Russell.
Really helped me on time with the renewable verification badge
Thanks for giving me a great suggestion to resolve my issue.
I got very good service from this support agent. Very very helpful. Thanks a lot.
The help was to the point and concise. I got just the info I needed.
Alexander Lewis provides beneficial discount offers, and I appreciate his support. Thank you.
Danette was considerate and very helpful. After several days someone answered my query and in the best way!
Was Very quick help and polite about a doubt I had about my profile.I really like you guys have a person to talk to any time.
Thank you
Jonny is very kind. Jonny's professionalism and helpfulness made a significant difference, and I am extremely grateful for his assistance. Thank you, Jonny, for your outstanding support!
Very helpful and provide the best solution and focus on the problem.
Thank you so much for the quick resolution. Really appreciate it.
Thank you for the swift and smooth onboarding process. Your efficiency and clarity made everything so easy and stress-free.
My experience with Freelancer is tremendous, it allowed me to grow myself and to connect to the world while sitting in my homeland. I learned a lot and still seeking to polish my skills.
I have been freelancing full time for the past 4 years. I've tried doing it on different platforms. But I think freelancer.com is by far the best platform. If you are a good specialist, honest and responsible - you will always have an interesting and well-paid job here.
El proceso de retiro es algo complejo y engorroso comparado con otras plataformas, por lo demas todo bien buen servicio. Muy formales y dispuestos a ayudar siempre en soporte.
The support person was polite, quick and helpful. So I'm happy with how the chat went.
I am glad that I was able to clarify the concern today.
Chatting with Angie M. (Freelancer Support)
I appeared twice, on 2nd and again on 9th May, 2024 in interview with Mr Russel V regarding my verified Freelancer Card. He was very co-operative and gave me some tips which will help me to grow better in this platform. Overall the experience was very good.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).