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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

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Positive reviews (last 12 months): 97.5%
Positive
1,875
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,203)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user nauricioa
Argentina
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Video verification, I only record audio, and I wanted to know if everything was correct for the withdrawal of my funds, since I already have active 2-step verification. Criselda helped me and resolved my doubts.

Thumbnail of user olomoc1
Cameroon
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

My overall experience has been great with this freelancing platform. Form my humble beginnings to my current status. Their ecosystem has been conducive to my growth. For me it's the best freelancing platform.

Thumbnail of user muhammadhamzab
Pakistan
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

As a Freelancer.com user, we've been extremely impressed with the platform's features and the support we've received. Earning the verified badge highlights the professionalism and quality of our services and has been a valuable enhancement to our profile.

Thumbnail of user nithint4
India
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Highly professional and very solid set of guidelines that are perfect to follow and keep the laymen away from the battle ground. Skilled professionals and trust worthy clients should be the ones to work with. Freelancer makes sure of that and helps us in the long run to access the best and deliver most high quality work.

Thumbnail of user kulbirk2
GB
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Initially I was nervous about 'how my interview would go' but she is really smart. She asked me questions about my credibility, my skills and also about my ability to deal with client. I she was supportive towards me.

Thank you

Thumbnail of user akhlaqa3
India
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I recently went through the onboarding process, and I wanted to take a moment to highlight the fantastic support I received from Jonny. The experience was smooth and efficient, and Jonny's attention to detail and dedication made a significant difference. His guidance was clear and helpful, making the entire process much easier and more enjoyable.

Thank you, Jonny, for your excellent assistance. Your efforts truly stand out and are greatly appreciated!

Thumbnail of user anupamm8
Bangladesh
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

It was a great journey with no pressure. Jonny is a very nice person. He chatted with me very smoothly and patiently. Although I was a bit worried talking to her cleared my worries and I continued chatting with her calmly. My warmest congratulations to Jonny and the entire Freelancer team for including me in the "Rising Star program". I will work by all the rules and regulations of the "Rising Star program" and try my best to contribute my best to my Freelancer client. Thanks. Thanks a lot.

Thumbnail of user jemisl
India
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I'm excited to let you know that I've completed the "Verified by Freelancer" program, which included a session with Russell V. It was a fantastic experience that deepened my understanding and affirmed my expertise

Thumbnail of user kasunm5
Sri Lanka
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

My experience with Criselda was very positive. She was responsive, provided clear and helpful information, and efficiently addressed my issue regarding the bid replenishment. Her assistance made the process straightforward, and I appreciated her professionalism in resolving my query quickly.

Thumbnail of user laxmis27
India
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Recently had the pleasure of working with Angel from the Freelancer.com Help Desk, and I must say, the experience was exceptional. Angel was incredibly responsive, professional, and knowledgeable. They went above and beyond to resolve my issue promptly and with great care. Their attention to detail and commitment to ensuring I had a smooth experience truly stood out. I am thoroughly impressed with the level of service provided and would highly recommend Angel to anyone seeking support on Freelancer.com. Thank you, Angel, for your outstanding assistance!

Thumbnail of user alcidesc7
Angola
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Good experience, thank you. I'll be waiting for Freelancer signal to really solve my problem with https://www.freelancer.pk/u/FaizanCorporate who come to my domain host and delete all my website as a digital terrorist.

Thumbnail of user motiz1
Jordan
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Janessa's approach was so kind, and problem related. My issue was addressed professionally and was solved in much lesser period of time that I thought it would take. Thank you for this quality support.

Thumbnail of user yusuf4
Turkey
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Finally, the issues with my Freelancer.com account have been completely resolved, and a significant part of this was due to the exceptional assistance of the live support specialist, Magenta S. With professionalism, patience, and a wealth of knowledge, Magenta S. Managed the process seamlessly, providing thorough explanations and guidance at every step.

Magenta S.'s support truly exemplified outstanding customer service. Their timely and effective solutions enabled the reactivation of my account and the removal of all restrictions. Their expertise and solution-oriented approach are commendable. Having such talented professionals at Freelancer.com enhances service quality and significantly improves the user experience.

I extend my deepest thanks to Magenta S. For their extraordinary help and professional approach. I truly received excellent support!

Thumbnail of user gregp959
Texas
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

I requested to chat about an issue I encountered and Angie was able to fully understand and address my issue with a perfect response. I am blessed to have been given such a wonderful level of assistance by Angie!

Thumbnail of user dwip8
Indonesia
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Russell is nice and helpful.
She explained very clearly about the program, what is the benefit and what is the consequences.
She is also willing to reschedule the interview due to my camera problem:-)
Thanks a lot Russell.!

Thumbnail of user carmenl394
Spain
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

The agent Olivia resolved my problem with professionalism, speed, kindness, and efficiency. She provided impeccable customer service and brought some needed peace of mind my way, I am very happy with the help I received. Thank you!

Thumbnail of user felixb241
India
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

It was really good, though my problem wasn't a big one, Macy was quite polite and patient and considerate on her end. She tackled my problem really well and had me reach a satisfactory outcome after the chat.

Thumbnail of user hassanm152
Pakistan
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Freelancer customer support is great as wells. Always there to assist a freelancer in need. This time I got issue in account restriction due to expired identity document and I contacted freelancer support via email in order to assist me with account reopening process. "Danette O" A customer support agent helped me with clear instructions and make the process easy and faster in order to reopen my account. Thanks for the support

Thumbnail of user kareliahaydeem
Canada
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Tonight, I had an excellent experience chatting with Nicola, who addressed all my concerns regarding the status of one of my projects. The interaction was highly professional, and by the end of our conversation, I had a clear understanding of my project's status. I would like to extend my gratitude to the entire support team, with special thanks to Nicola for her exceptional assistance."

Thumbnail of user jacquilinen
Uganda
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Everything is smooth!. I was anxious at first I had some issues with verification etc but support were understanding and finally I got verified I feel good support is good and clients too I'm excited to work long term with Freelancer and I will highly recommend in the future.

Thumbnail of user moutrishac
India
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I am new to this platform and to buy a bid package I made the payment but have not reflected in my bid count. Criselda have mentioned one additional steps which I have to follow and it worked seamlessly. Thanks a lot Criselda.

Thumbnail of user sahrisha1
Pakistan
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

My Freelancer representative was ANDREI M. And she was very good in communication and timely response. She sorted my extra fee deduction issue in no time and provided me with proper guidance regarding my ongoing milestone dispute.

Thumbnail of user andreyv31
Colombia
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

My experience with Freelancer support was positive. I contacted them regarding an unexpected membership fee and Kensey handled my request with professionalism and courtesy. The process was simple and their response was quick.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccac2383
New Jersey
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I'm pleased to talk with Jonny to get the PFP badge and he was providing me a helpful guidelines for the program. I have a great experience to talk with him and know more about the program. I appreciate it a lot. Thank you!

Thumbnail of user rishabd1
Texas
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Hello, Thank you for your kind words. I appreciate your positive feedback and am glad to hear that you think so highly of me. If there's anything specific you need assistance with or if you have any questions, please don't hesitate to reach out. Best regards, Rishab

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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