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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1079
  • Value
    938
  • Shipping
    645
  • Returns
    729
  • Quality
    947

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.8%
Positive
1,846
Neutral
13
Negative
28
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1272) customer service (922) freelancer support (830) freelancer team (315) customer support (600) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohammadashikulh
Bangladesh
1 review
0 helpful votes
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January 30th, 2018

I' was so curious about withdraw money. Mr. Kimberly help me with his great assistance. I'm so grateful.

Date of experience: January 30, 2018

Thumbnail of user jonathanr71
Mexico
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

Good explanation and excellent attention, I explained my doubts very well and they helped me to clarify them

Date of experience: August 7, 2017

Thumbnail of user ghulamy
Pakistan
1 review
1 helpful vote
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August 28th, 2019
Verified purchase

Communication went fine, and adjustment was made in a minute.

Thumbs up for Deborah for this prompt response...

Date of experience: August 27, 2019

Thumbnail of user gojkok2
Croatia
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

It was pleasant. Reviewer asked general questions about my skills and work history and also provided some guidelines.

Date of experience: August 24, 2023

Thumbnail of user gagank16
India
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

It was great experience. She is very humble and described every point and benefits of using such program

Date of experience: March 2, 2022

Thumbnail of user aloka7
India
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

Resolved my issue instantly without any problem. Excellent support. I am happy with your customer support. GOOD job.

Date of experience: February 10, 2019

Thumbnail of user geraldh38
Philippines
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Antoinette B was polite and fast. Clarified my issue with redundant payments quickly and promised quick follow up.

Date of experience: August 14, 2017

Thumbnail of user ahmadh70
Pakistan
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase

This platform is good but some security measures are outdated and needs improvement. I appreciate the good work.

Date of experience: November 3, 2021

Thumbnail of user brunon13
Senegal
1 review
0 helpful votes
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August 14th, 2019
Verified purchase

She took the time to understand my issue and did the appropriate move for that. Very well appreciated.

Date of experience: August 14, 2019

Thumbnail of user sumitk21
India
1 review
0 helpful votes
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January 2nd, 2018

Barry is very helpful and ready for help!
He solved my issue with my full satisfaction.
Highly recommended!

Date of experience: January 1, 2018

Thumbnail of user darreni1
GB
1 review
0 helpful votes
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August 27th, 2017
Verified purchase

Rated someone incorrectly and this was simple for them to change, no hassle and very quick. Thank you.

Date of experience: August 26, 2017

Thumbnail of user fatahm1
Bangladesh
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

It was very helpful. I am fully satisfied. I strongly recommend freelancer.com for any freelancing work. Best wishes.

Date of experience: August 21, 2017

Thumbnail of user mariashienap
Philippines
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

-help me assist in the project concern problems
-clarifies things and answers fast to the questions
-very helpful

Date of experience: November 20, 2018

Thumbnail of user kianf5
Armenia
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

They always respond very accurately. The only thing is that sometimes it is done with a little delay.

Date of experience: January 21, 2023

Thumbnail of user alexandral22
Germany
1 review
0 helpful votes
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April 23rd, 2018
Verified purchase

Mark helped me out perfectly. The process went quick and without discussion and question. Great service, thank you!

Date of experience: April 21, 2018

Thumbnail of user davidn448
Kenya
1 review
0 helpful votes
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October 11th, 2019
Verified purchase

It is a good online platform where employers and employees can meet and have each others needs satisfied.

Date of experience: October 8, 2019

Thumbnail of user hasanm34
Hong Kong
1 review
0 helpful votes
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October 30th, 2021
Verified purchase

Got some new info and ideas, and the communication was really good. That's what we expect from professional

Date of experience: October 30, 2021

Thumbnail of user armans8
AE
1 review
0 helpful votes
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March 6th, 2019
Verified purchase

Agent is understand issue and very cooperative. I hope so using her approach our issue will be resolved.

Date of experience: March 5, 2019

Thumbnail of user chuckp59
Washington
1 review
1 helpful vote
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February 28th, 2019
Verified purchase

I was connected with someone is a decent amount of time and the issue was resolved immediately. Thanks.

Date of experience: February 28, 2019

Thumbnail of user adityat5
India
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

Good Customer Support! Easy to communicate problem with them. Solved the problem very quickly. Thanks for your help!

Date of experience: November 12, 2018

Thumbnail of user jorgew14
Argentina
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

Carmen A has given me support with technical issues in a fast and effective way, excellent! Thank you

Date of experience: November 6, 2018

Thumbnail of user muhmmadu1
Pakistan
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

My overall experience with freelance support team is very good.
The teams is responsive and helpful.
Highly Appreciated!

Date of experience: May 4, 2021

Thumbnail of user franklineo
Kenya
1 review
0 helpful votes
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July 31st, 2019

Proper clarification was made for my concern. Prompt response came in hand and it was a friendly conversation.

Date of experience: July 30, 2019

Thumbnail of user irinav15
Qatar
1 review
0 helpful votes
  • Send Message
July 11th, 2019
Verified purchase

Phoebe was very helpful and understanding and provided all the options to solve my problem. Thanks a lot.

Date of experience: July 11, 2019

Thumbnail of user saida24
New Hampshire
3 reviews
0 helpful votes
  • Send Message
December 18th, 2019

Great support friendly people quick response they took care of the issue right away explained step by step

Date of experience: December 17, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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