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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1079
  • Value
    938
  • Shipping
    645
  • Returns
    729
  • Quality
    947

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.8%
Positive
1,846
Neutral
13
Negative
28
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1272) customer service (922) freelancer support (830) freelancer team (315) customer support (600) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user yonathans
Israel
1 review
0 helpful votes
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August 8th, 2018
Verified purchase

Josie was very cooperative and patient. Hope to get my issue resolved quick. Thanks for your time Josie

Date of experience: August 7, 2018

Thumbnail of user mithileshm
India
1 review
0 helpful votes
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December 27th, 2020

I'm very happy with the detailed support from everybody on the team regarding my issues. Thank You guys

Tip for consumers:
The support team is very supportive and helpful.

Products used:
Services

Service

Date of experience: December 25, 2020

Thumbnail of user kristyh19
South Africa
1 review
1 helpful vote
  • Send Message
December 14th, 2017

Thank you for your efficiency and help, it so nice to have your support with great customer service.

Date of experience: December 13, 2017

Thumbnail of user franklynf1
GB
1 review
1 helpful vote
  • Send Message
April 7th, 2019
Verified purchase

Sean R, was meticulous and patient. He attended to my issues in a professional manner. Timely and responsive.

Date of experience: April 5, 2019

Thumbnail of user narendhiranr
India
1 review
0 helpful votes
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March 31st, 2019
Verified purchase

I chat with my doubtful questions to solve them.It clearly solved with beautiful answers... Super experience. Thank you

Date of experience: March 30, 2019

Thumbnail of user albertc59
Philippines
1 review
0 helpful votes
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September 20th, 2017
Verified purchase

Accommodating customer service experience.He/She answered me in all of my queries. I am happy for all your answers.

Date of experience: September 20, 2017

Thumbnail of user mahbubulh1
Bangladesh
1 review
0 helpful votes
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November 10th, 2019
Verified purchase

It was nice support from freelancer.com help section. Because my problem was completely solved just within one day.

Date of experience: November 7, 2019

Thumbnail of user ireme2
Texas
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Maine helped me very quickly and solved my problem instantly. Thanks a lot Maine for your quick response.

Date of experience: October 17, 2022

Thumbnail of user vladyslavb3
Ukraine
2 reviews
0 helpful votes
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October 26th, 2021
Verified purchase

The information was extremely useful and as accessible as possible. I will definitely take this opportunity. Thank you

Date of experience: October 26, 2021

Thumbnail of user satishd8
India
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

Thank you very much.
Get full satisfaction and technical help form him side.
Happy to work with him.

Date of experience: April 16, 2019

Thumbnail of user gumansinhr
India
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Great!
Expert Helper "Josie G"
Easy to solve the problem. Quick answer and quick solutions

Good work! Team

Date of experience: October 9, 2018

Thumbnail of user brahmap
Indonesia
1 review
0 helpful votes
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April 24th, 2018
Verified purchase

Josie G. On Freelancer.com was give a very helpful solution for me! Freelancer.com support are always the best.

Date of experience: April 24, 2018

Thumbnail of user adriand42
Philippines
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

The support given me a great and complete instructions on how to address the issue regarding my withdrawal.

Date of experience: May 17, 2018

Thumbnail of user asheni
Sri Lanka
1 review
1 helpful vote
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December 8th, 2017

It's nice and good chat.and also both helpful for me resolve my problem.not take long to resolve issue..

Service

Date of experience: December 7, 2017

Thumbnail of user sarthaks11
India
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Got friendly people in support who had the required knowledge and helped me with my queries and requests

Date of experience: March 11, 2022

Thumbnail of user danielb635
Mexico
1 review
0 helpful votes
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April 22nd, 2019
Verified purchase

All is ok, Mason made a great job, he answered all my question efficiently and certain.

Thanks again

Date of experience: April 18, 2019

Thumbnail of user francesgailen
TW
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

I was actually clueless that it automatically charge once the trials end. But truly happy with the assistance.

Date of experience: December 17, 2021

Thumbnail of user nemanjaj
Serbia
1 review
0 helpful votes
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September 10th, 2019
Verified purchase

Their support is fantastic! They answered on all my questions! The Benny S. Is really kind and professional!

Date of experience: September 10, 2019

Thumbnail of user rogera37
Lebanon
1 review
0 helpful votes
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October 30th, 2017
Verified purchase

Fast and proactive support. Willard gave suggestions that made my contest better without asking him.

Thank you Willard.

Date of experience: October 30, 2017

Thumbnail of user hassanr32
Pakistan
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

He is a great man. I explained me everything. Then finally I get agree on being verified freelancer.

Date of experience: October 18, 2021

Thumbnail of user yadvendrac
India
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

Stephanie M. Was very helpful, I appreciate her patience and knowledge. I am satisfied with all the details.

Date of experience: May 6, 2019

Thumbnail of user bekkiej
South Africa
1 review
0 helpful votes
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October 30th, 2017
Verified purchase

I had struggles with a designer, and the support team offered me great help. I can recommend Freelancer.

Date of experience: October 29, 2017

Thumbnail of user rosaliep43
Philippines
1 review
0 helpful votes
  • Send Message
August 3rd, 2022
Verified purchase

Great platform for clients and freelancers alike! PLUS, customer service is friendly, super helpful, and prompt with replies.

Date of experience: August 3, 2022

Thumbnail of user adrianc63
Serbia
1 review
0 helpful votes
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November 6th, 2017

I had to cancel membership and Brenda solved my problem very fast and without hesitation. Thanks a lot.

Date of experience: November 5, 2017

Thumbnail of user garethd3
GB
1 review
0 helpful votes
  • Send Message
November 9th, 2017
Verified purchase

Always textbook service from friendly staff - thanks a lot. Had an issue, it got resolved quickly, like always.

Date of experience: November 8, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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