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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1079
  • Value
    938
  • Shipping
    645
  • Returns
    729
  • Quality
    947

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.8%
Positive
1,846
Neutral
13
Negative
28
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1272) customer service (922) freelancer support (830) freelancer team (315) customer support (600) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mdr172
Bangladesh
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Excellent support of Maine M. I am a new freelancer in freelancer.com but he excellent supported me! Thanks!

Date of experience: December 1, 2022

Thumbnail of user renesont
Philippines
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Sad experienced but I understand, the policy create more secured site to all freelancers. I am overall thankful.

Date of experience: September 14, 2021

Thumbnail of user sivad5
Alabama
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Quick fix and great experience. Team assisted me on time and resolve this issue. Appreciate all your efforts.

Date of experience: May 9, 2022

Thumbnail of user zeeshana62
Pakistan
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

I had a wonderful experience with the freelancer team. Barry was extremely courteous and helpful throughout the process.

Date of experience: March 27, 2023

Thumbnail of user sherryt339
Egypt
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

Excellent and taking the situation seriously.
That supported my coming actions to be sure that I am safe.

Date of experience: June 23, 2021

Thumbnail of user kenis
South Carolina
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

Freelancer was able to accommodate my concern asap. I am thankful for them helping me with my problem.

Date of experience: June 21, 2021

Thumbnail of user abduls152
Abdul L.
Pakistan
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

It's a very excellent experience. The way she communicates with me is very nice I really appreciate that.

Date of experience: March 13, 2023

Thumbnail of user paulc3189
Poland
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

This person was quick responding and helpful, informed me about resolution methods and what actions he would perform.

Date of experience: February 8, 2023

Thumbnail of user mdbokulh
Bangladesh
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Informed him about my locked funds he told me about the problem and assured of its quick resolution.

Date of experience: August 9, 2022

Thumbnail of user md547
AE
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

The support is very responsive and, until now, all my queries have been addressed promptly and to satisfaction.

Date of experience: March 13, 2021

Thumbnail of user metehana1
Turkey
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

I had an issue with withdrawal but customer support representative Kevin R solved my issue within a minute.

Date of experience: August 10, 2023

Thumbnail of user declans23
Texas
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

My colleague accidentally left a lower rating than we intended on a freelancer's work and it was corrected.

Date of experience: August 11, 2022

Thumbnail of user jayveef1
Philippines
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

Very helpful and very accommodating customer support my account now is active
Thanks you so much! More power

Date of experience: October 12, 2021

Thumbnail of user florenciat1
Argentina
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

The interviewer is very kind and patient.
He was able to solve my problem with the page successfully.

Date of experience: December 28, 2021

Thumbnail of user umairk22
Pakistan
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

I am very thankful to Maine support team member very well understand and explained my issue. Good work

Date of experience: September 18, 2022

Thumbnail of user mingtaty
Hong Kong
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

Fast, simple, friendly conversation
Explain the benefit of the verification
Give me some suggestions to improve my profile

Date of experience: March 24, 2022

Thumbnail of user andresq5
Colombia
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

Jo V. provided great customer care and he resolved my request promptly and quickly. I recommend his support.

Date of experience: September 19, 2022

Thumbnail of user demontas
Georgia
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

I honnestly do like this site itrs amazing i have used it befor ein the past and it was great today i asked for a refund they did not hesitate in the suport chat i recommend the live support

Date of experience: June 15, 2022

Thumbnail of user sakshih2
India
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

He was really helpful, he understood my point clearly and gave me the expected resolution. Thanks a lot.

Date of experience: December 12, 2022

Thumbnail of user analisam5
Colorado
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I experienced an issue with withdrawing my funds and customer service was so helpful. Completely the opposite experience from the freelancer I hired.

Date of experience: March 15, 2024

Thumbnail of user paughs1
Georgia
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Darra was absolutely FANTASTIC. She answered all of my questions was patient and we were able to resolve the challenge we were having quickly.

Date of experience: June 18, 2024

Thumbnail of user laurap2308
Italy
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Helpful assistance, on time
Helpful assistance, on time
Helpful assistance, on time

Date of experience: June 21, 2024

Thumbnail of user emmac91
Singapore
2 reviews
15 helpful votes
  • Send Message
April 20th, 2017

FREELANCER.COM KEEPS YOUR CREDIT CARD ON FILE & CHARGES YOU EVEN IF YOU DO NOT ORDER! REPEATEDLY.
WHEN CONTACTED THEY ACT BLUR AND THE ONLY SOLUTION IS OT CANCEL YOUR CARD.

Date of experience: April 20, 2017

Thumbnail of user amirad1
Amira D.
Italy
1 review
0 helpful votes
  • Send Message
January 15th, 2018

Barry was very efficient and very fast, he risolved the problem quickly and he was very polite in addition to that, so I hope to find him everytime I contact Freelancer

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2018

Thumbnail of user jonathana445
DO
1 review
0 helpful votes
  • Send Message
January 25th, 2022
Verified purchase

I had an issue with a charge on a 3 year old account that i never used and didn't allow me to close it but the support team helped me, thanks

Date of experience: January 25, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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