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Freelancer has a rating of 4.7 stars from 18,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
After my first job, it took three weeks to get paid (for 'security reasons' - yeah). A while later my second job was accepted, but the employer never contacted me. After trying many Freelancer emails, I contacted support (chat). They would try and send the employer an email. Never heard back The project fee however had already been taken from my VISA account. More chat... can I get a refund then? Oh no, project fees are non refundable.
In frustration I try to close my account only to find that I cannot close it due to a $0.01 balance. I need to request an international transfer for that amount before I can close my Freelancer account.
In the meantime, I find an additional entry on my VISA bill (almost the same amount as my first project fee). More chat... no - no us (Freelancer). Talk to the bank and finally decided to close my VISA account and request a new one.
In hind sight... (read the title of this review!)
PS1 go to the Freelancer website and watch the 'total members' counter. It increases every two or three seconds without ever stopping for more than three seconds - yeah?!
PS2 watch jobs like "I want to you translate something" - no other info. Yeah?!
PS3 watch jobs like "Ivan8923, I have read your profile and would like to offer you...". Yeah?!
PS4 watch jobs like "For this next assignment you will write...". Really?
There is a lot of bull$#*! going on on Freelancer - be aware.
Date of experience: January 14, 2017
He tenido una duda sobre un pago y gracias a Darra R. Lo he podido entender rapidamente, es una persona muy amable.
I had a question about a payment and thanks to Darra R. I was able to understand it quickly, she is a very kind person.
Date of experience: December 27, 2023
I have worked on freelacer.com since 2011. I believe is one of the best freelancing platforms out there.
Date of experience: March 21, 2024
About 5 days ago i started to use freelancer and i manage to get done some project, all employers paid me and give me possitive feedback, i even hierd a guy to work for me and ofc i paid him and all was fine till today wen I wakeup and find my account susspended without any reason. I contact support via chat online, and he said to send mail to *******@freelancer.com. Ok done send mail and after 5 hours to get a response from them:
"
We regret to inform you that your account has been closed by Freelancer.com administration. We offer no recourse for rebuttal for this penalty"
So now all my money that i made by doing the project and ofc the employers got the job done, are gone, i say done wanish, abracadabra..., and even the guy that i hierd got scamed, they took even that money that i paid him!
So ia basicly i worked for free all my work go 0 paid!
Stay away from freelancer.com, trust me you will regrate using them!
I realy hate to post reviews, this is my first review!
Tip for consumers:
Take your money out and stay away from them while you still can !
Date of experience: October 11, 2015
Be careful! Fraud! Don't use the services of Freelancer.com!
Hi! I want to share my experience about Freelancer.com. First thing I can say – I was very dissapointed. First thing you have to do when you come to this platform – you need to register and to provide information about your credit card for "verification of your identity". Ok... Then you start to bid, then you find that most of the projects there are fake and there's no guarantee that you will be payed for your job – as for me – I've made a work for one project, and then employee just stopped answering me, so I remained not payed for my job, and my appeals to the support team of Freelancer.com didn't help. At the same time for this project Freelancer.com charged me (from my credit card) with 5 euro. So the fees they are taking for projects don't mean that they gonna protect you in any way. Then appeared one strange project created specially for me with name "project for rafaellaburtman" - this project was prorosed to me and awarded to me and inspite that I didn't accept this project Freelancer.com took from me the fee in amount 15.38 euro from my credit card without my agreement. Much time passed and I still didn't get my money back.
Conclusion: when you try to work on Freelancer.com you lose money, but not gain. I've lost 20 euro while just trying to find a job there – so my advice to all Freelancers is to find another source and not to be a victim of frauders.
Date of experience: January 7, 2016
This janika must be cute :) . Good service. Clear and i understand very fast. Thank tou so much. Here simple malaysia poem for janika:
Buah jempedak di luar pagar
Ambil galah tolong jolokan
Thank miss janika for your serv
She must be but i cannot see
Hahaha, bye
Date of experience: August 19, 2019
They do not care about the ultimate end user: the freelancer. They charge both sides (project creators and project bidders) and will do whatever it takes to keep the money they squeeze out of both ends.
Example #1: If you put in a bid and are accepted, then do work and are not paid (partially your fault for not creating milestones and handing in the 100% completed work before being paid, sure.), they do not give a hoot whether you get paid. Even when you complain to them about an employer not paying you, they gladly place the blame back on you and don't lift a finger to punish the thief either in the form of a negative review (you aren't allowed to leave one if the project is never marked as "complete") or any other punitive measure.
Example #2: If you accept a project that is set to earn you, say, $500 dollars, 10% is instantly taken from you. $50. Say the employer never gets back to you, follows up, or anything even results (no work is even done, etc), you CANNOT get back your $50. You can plead them, but your pleas will surely fall on deaf ears and automatons towing the company line about the necessity of following their high and mighty "policies". USE THESE GUYS AS A LAST RESORT, or if you do use them, TREAD CAREFULLY!
Date of experience: December 27, 2012
I have been writing for the past 2 months. Have sent over 18 emails wanting to get a refund for a contest where no winner was selected. The customer service guy, Chester Lee, is totally inept when it comes to customer service. I have sent emails to *******@freelancer.com, I have continually asked for a refund. I have given links of the contest that I needed a refund for showing that a winner was never chosen. They've had my money for 4 years in my account and still will not refund my money. I've also continually asked to have the contact information for Chester Lee's boss and he refuses to answer me. I've been on this site on and off for many years - over 10, and Scriptlance.com beforehand, who they bought. Never have I had such horrible treatment and a company refusing to refund my money. They keep referring to a different contest I made and NOT the one I'm referring to. I am thoroughly disgusted and frustrated with this company. There's no phone number to contact anyone, either so you're stuck with the lack of support from email.
I was also continually harassed by a contestant who didn't win. Using all kinds of profanity, going to other contests and harassing and posting negative comments and continually reported her - many, many times. Nothing was ever done and my other contests suffered because of it.
All in all, the company doesn't refund your money when they clearly indicate they would on their website. They also do nothing about reports of other freelancers who jeopardize other contests that an employer submits.
I have never experienced such a horrible company who continually was asked for a refund and then provides proof of all of those emails asking for a refund to the customer service rep, Chester Lee, and then still not be refunded.
I am clearly convinced that this company has the intention of never refunding my money and keeping it which is totally against the law. Being a company in a different country, they know us Americans can't complain to the Better Business Bureau, Attorney General, etc. to seek further assistance.
The whole thing is just awful.
Tip for consumers:
Don't use the site. Don't post a project or contest because you won't be refunded your money and the customer service is way beyond poor and horrible.
Date of experience: March 22, 2016
Hello, Dian. I understand your concern is currently being addressed via ticket NUG-917-31147. Please wait for further updates as this is now being reviewed. Thank you for your patience.
I've earning from this site from last 8-9 years. It's not bad but now-a-days very worst arbitrator. They suck your money. Very high 10% commission although it's not a issue to pay this high fee, but in return what they pay to you.
Buyer can easily get thousand of dollar job free of cost from you. Even they deposit full amount in milestone. I bet seller can't do anything even they've "dispute" system which is actually for "Buyer" to get their money back from milestone. Their arbitrator do unfair justice.
I know many buyer complain their money sucked by seller. Believe me seller always in loose their money then you.
Ok come to the point. How to get a job done free at Freelancer.com.
For Buyer:
1. Post your job and deposit milestone whatever seller say but don't release the same.
2. For safer side better to deposit minimum amount that you agreed and want to cheat the seller.
3. The moment you get finished job from the seller. Go to the next steps.
4. Mention in the board you're unhappy with the job, even though you or the jobs done as per the project brief, even though initially you agreed the the jobs ok. Later in BIG LETTER" DISLIKE" SHOW unhappy and whatever you can do. No need to point what's wrong
5. Don't discuss further with seller and file dispute
6. In dispute systems show you're unhappy, dislike etc.
7. On day 3 pay dispute fee to freelancer i. E. $5.
8. On Day 4 or 5. You'll see the dispute is in your favor. Seller lost the money.
Oh I forget, You also need to post some fake few dollars project before you file the dispute. If you're already did couple of job, then it's more chance then you're winning.
There is BIG loop holes in the Freelancer.com. They do unfair justice with the seller, even though seller is right and delivery is 100% ok.
The quote is:
"Make a circle but it s/b look like a square"
Or
"Blue should be more Red"
This is the way freelancer.com arbitrator works.
Yes they do unfair practice by ripping seller money. It's 100% guaranteed
Date of experience: March 13, 2016
Hi, Dina. Thank you for taking the time to give us a feedback and for being a part of Freelancer.com. We understand your sentiments, but we want to assure you that our Arbitration team conducts thorough review before they come up with a decision. Every correspondence and evidence is checked and tested. Should you have further queries, do not hesitate to contact our Support Desk. Thank you!
I had an issue with a contest that was made by mistake and Katie helped me in an accurate and timely fashion 5 starts support!
Date of experience: October 3, 2018
All issues has been solved thanks to Stephanie M. Regarding the refund for the membership fee. I hope the request would go smoothly. Thank you
Date of experience: May 12, 2018
I had misunderstanding with my credit card verification fee, but I get a good clarification of it. Almost immediate replies of Janine P. Helped well.
Date of experience: November 28, 2019
The support team has always been a great support for me since my first steps on the site which is amazing. Thank you so much
Date of experience: January 27, 2018
Josie G. Was very helpful and resolved my problem for me. However, Freelancer is NOT USER FRIENDLY and the whole experience has been very frustrating...
Date of experience: May 10, 2018
Thanks a lot for a quick and nice support, hear my concern carefully and provide good help so I can work peacefully on this platform.
Date of experience: December 18, 2017
I chatted with Katie R on live chat, she was very helpful and fully resolved my query very quickly. Katie is an asset to Freelancer!
Date of experience: July 28, 2018
I had issues with my employer and I was amazed with the quick resolution provided by Freelancer customer support team member.
Keep up good work
Date of experience: September 8, 2020
I have a problem in withdrawals and Mr. Erwin C. Help me on this problem.
I really appreciate it. Thumbs up to Freelancer support team.
Date of experience: December 8, 2018
He helped me quickly. I would love to converse with these kind of people. I hope next time i will get his as a support.
Date of experience: March 23, 2018
It was great support from Jade. Much helpful. He supported the issue very well and make me understand the things in a very clear way.
Date of experience: December 11, 2018
It was as if someone heard my thoughts and pinged me to offer help. Thanks Nicole. You were very helpful and addressed my queries well
Date of experience: May 27, 2018
I have tried to hire Freelancers several times and have been unsuccessful getting a completed project. I will be sticking with Upwork from now on.
Date of experience: October 6, 2015
Hi, Rebecca. It is rather unfortunate that you were not able to maximize everything that Freelancer.com has in store for you. If you will give us another chance, we will be more than happy to assist you. Feel free to contact our Support Team for any queries that you have (especially regarding posting projects and selecting freelancers) and we'll be more than happy to assist you. Looking forward to hearing from you. Take care!
I got charged the monthly subscription fee but I didn't know about that. Thankfully Eric S. Helped me get a refund and my subscription cancelled.
Date of experience: December 27, 2018
Thank you for a quick and clear answer we did not need more time to chat since you already answered the concerns fast and accurate.
Date of experience: December 25, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Rafaella. Lara here from Freelancer.com. I see that this has been addressed via ticket ID ZGG-420-76851. Upon checking, the fees were refunded accordingly, as well. It shows that you were hired directly by the employer, hence, the project fee. We sincerely apologize for any inconvenience this may have caused you. Let us know how we can be of further help. Thank you and take care!