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Freelancer has a rating of 4.7 stars from 18,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I had a problem with a client who didn't reply to me. The customer support have emailed him and now my problem is solved. Thanks
Date of experience: January 23, 2023
Alexa F. Has been very kind, all the information was very useful and helped me solve my problem. I am very grateful for your efficiency.
Date of experience: August 1, 2022
It was a good and different experience. I m glad that i could be in close contact through this and thank you for your time.
Date of experience: December 28, 2022
It's was a very good experience the support team ws very kind and helpful they resolve my problem. I want to thank them a lot
Date of experience: April 11, 2019
I was facing problem with the verification team. This person assisted me in the best way. I would love to get support from only him
Date of experience: October 4, 2017
In just couple of minutes Brenda was able to give me accurate information about my ticket status. Thank you again Brenda, you are very professional.
Date of experience: March 28, 2018
Freelancer support and the staff working there are doing very great and it is very helpful for any problem that occurs with freelancers or clients.
Date of experience: March 3, 2023
I have problem with my membership plan, and Barry supported me well to get out of the trouble. Thanks to Barry, you are good supporter.
Date of experience: June 11, 2018
I had few questions about payment system, milestones, and how accepted project work, and Mrs Brenda described for me everything i needed to know :)
Date of experience: October 27, 2017
Had a great meeting with Chelsea V and she was kind enough to wait for me as I was 5 mins late.
Thank you, Chelsea.
Date of experience: September 1, 2022
She is fantastic support staff member, she listened everything I had to say and tried her best to solve it in a perfect manner, awesome
Date of experience: March 6, 2023
It was a nice experience to receive the support from Katie. I had query on my subscription date/period, and Katie helped me answer my concerns.
Date of experience: November 15, 2017
Oscar J. Is very very helpful support.
I want to keep a long term relationship with him.
I am really happy for his good help.
Date of experience: June 1, 2019
I am very satisfied with the way Orion was handling my problem. He was polite, and helped me to quickly resolve the issue. Great job!
Date of experience: May 13, 2021
After getting the money, I tried to withdraw it.
But they they closed my account without any explanation.
I'm sure I didn't do anything wrong.
Date of experience: June 9, 2022
Russel was very professional and not only gave a great interview, but also gave some great suggestions that will be helpful to me on Freelancer.
Date of experience: July 17, 2023
I had accidentally made a double payment. The support team responded to my problem and solved the issue within a matter of 48 hours. Amazing!
Date of experience: May 15, 2021
I can't add my bank card to payment method whereas all my info is correct and i have more than the minimum funds on it
Date of experience: June 22, 2023
I had some issues with a scam client and they handled it quickly and refunded me the commission fee. I would definitely recommend using them
Date of experience: July 28, 2021
Camera was supposed to work perfectly but there was some connectivity issue she gave me time to fix patiently, Thank you Chelsea highly appreciate :)
Date of experience: January 31, 2023
I was worried about it, but the staff make me more comfortable and she hear my speech with politeness. Finally, I am verified with freelancer.com.
Date of experience: July 20, 2022
Thank you so very much Maine for helping me! I can't thank you enough! Hope that everything gonna be good in your life after this
Date of experience: June 17, 2022
They responded immediately to my ticket. The only thing was that I needed exact directions which I took them at the end of our conversation
Date of experience: October 14, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
