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    Freelancer

2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1078
  • Value
    937
  • Shipping
    644
  • Returns
    728
  • Quality
    946

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
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How would you rate Freelancer?

Reviews (18,564)

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Reviews that mention popular keywords

support team (1271) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user oleksandrm5
Ukraine
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Freelancer.com have very good service and personal. Recomend this service for all freelancers and profesional. They create really decent and helpfull site

Date of experience: August 14, 2017

Thumbnail of user mohameds78
Egypt
1 review
0 helpful votes
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January 21st, 2019
Verified purchase

Betty T.
Really she helped me solve my problem
Ty Betty T.
I'll go back again to chating with Betty T. If i have any problem
Thx alot for all team FreeLancer

Service
Quality

Date of experience: January 18, 2019

Thumbnail of user peterc193
South Africa
1 review
0 helpful votes
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October 1st, 2017

I am not familiar with dispute procedure, I was expecting for the Dispute ID #******* result in my case, please help, my website www.electronicpro.co.za, NOTHING GETS DONE, bug is still existed, 500 (Internal Server) Error, the freelancer ( mizanrobi) DIDN'T DO THE JOB THAT WAS REQUESTED.

Please help to get back my milestone US$120

I didn't get the message to pay US$6 to carry on with arbitration, if I did receive the message I would pay and I knew the dispute will be in my favour, the freelancer wasn't doing the job requested, he copied the website and asked to shift the webhost, instead of fix the bug from existing webhost. If its just a copy website, why should I hide him for?

Freelancer release my milestone to a freelancer that did NOT complete anything. Freelancer is the one to fix its own mess. Freelancer is so louzy its already another month gone, I will NOT WAIT your " reply ", I will forward my experience to every community I know until the justice is done.

Tip for consumers:
DON'T USE FREELANCER, HIDE LOCAL, avoid fraud, time loss.

The freelancer is not qualified/attitude and the time that he had wasted, its NOT economical at all.


Simpy refund me, and I will hide a qualified freelancer to finish the job.


Regards,


Jason

Service
Value
Shipping
Returns
Quality

Date of experience: September 28, 2017

Thumbnail of user ebadu
Pakistan
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Good to have such an amazing talk with her. I am glad that my issue is going to resolve.

Date of experience: May 27, 2024

Thumbnail of user theop46
France
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The interview went well, Russell V. conducted the interview and he was understanding and patient, which is perfect.

Date of experience: April 24, 2024

Thumbnail of user nikolajm
Slovenia
1 review
32 helpful votes
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June 28th, 2011

Be carefull, they are SCAM. I opened account for our legally registered company, hire one person for one work and put $150 in milestone. Day after this they immediately suspend our account with $200 in full balance, after I provide ID from me and they still refuse to reinstate account with our money in. They need to reply/if 2-3 days, before I upload funds in account they reply in less than 1hr always. They can not require any ID from own customers as they don't have this in terms of service and they are not any type of bank.

THEY JUST WANT THAT YOU UPLOAD FUNDS AND THEN YOU WILL NEVER SEE IT AGAIN, I already call my bank for Chargeback so I will not have loss, but il never again use it!

FREELANCER.COM SCAM REVIEW

Date of experience: June 28, 2011

Thumbnail of user anjalim11
India
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Byron Resolve the issue that i was facing from since last two months My payments was struck on freelancer he resolve it completely, Thanks for the help Byron!

Date of experience: August 6, 2021

Thumbnail of user muhammadn7
California
1 review
12 helpful votes
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January 24th, 2016

Why my account closed? How can you close even i was working good. My username was topseomaster11

They also emailed all my client and asked. My clients told they got email they checking ur acc and doing investigate and they told all real facts. All client i done good job. I even have all client emails

All my client even happy with work. Why closed account kept my 300$
No one can trust freelancer i am 18 years and they scam a people have 5 stars feedback

They also emailed all my client and asked. My clients told they got email they checking ur acc and doing investigate and they told all real facts. All client i done good job. I even have all client emails

All my client even happy with work. Why closed account kept my 300$
I am worried i was doing very good work for all client even each client work done awesome. There was not single which was not happy.

Why you doing like this to a poor guy. Check my passport. I am 18 years. Please i wana earn.
Sir
Please tell me if any single clients had issue. Any issue in my work.

Please open acc as last time.

Sir please give my concern to higher team

Sir please open account by give last chance please i even dont know my mistak

Date of experience: January 24, 2016

Thumbnail of user rafiuli3
Bangladesh
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

The freelancer team was very helpful and honest. I am very glad on freelancer TEAM. THANK U SO MUCH. The team very quickly responded & they solve my problem.

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2022

Thumbnail of user sumairab2
Pakistan
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Mr. Jewel - The Bidding Wizard

I had the pleasure of seeking assistance from Mr. Jewel recently to address a challenging bidding issue, and I must say that the experience was nothing short of exceptional. Mr. Jewel's expertise and dedication in this field are truly remarkable.

From the moment I reached out for help, Mr. Jewel exhibited a deep understanding of the intricacies of the bidding process. His knowledge of the subject matter is impressive, and he took the time to explain complex concepts in a way that was easy to grasp. This level of clarity made a world of difference in my ability to navigate the bidding process effectively.

What sets Mr. Jewel apart is not just his knowledge but also his unwavering commitment to helping his clients succeed. He showed a genuine interest in my specific issue, taking the time to listen and understand the unique challenges I was facing. This personalized approach is something that is rare to find in today's fast-paced world.

Furthermore, Mr. Jewel's problem-solving skills are second to none. He offered innovative solutions and strategies that were tailored to my needs, ultimately leading to a successful outcome in my bidding process. His guidance was invaluable, and I am truly grateful for his assistance.

Mr. Jewel is not only a professional but also a true mentor in the field of bidding. His patience and willingness to guide me through every step of the process were highly commendable. I felt supported and confident under his guidance, knowing that I had a real expert by my side.

In summary, I cannot recommend Mr. Jewel highly enough. If you are facing any bidding challenges, I wholeheartedly encourage you to seek his expertise. With Mr. Jewel's guidance, you can navigate the complex world of bidding with confidence, learn, and ultimately achieve success.

Thank you, Mr. Jewel, for your exceptional assistance and unwavering dedication to your clients' success. Your expertise is a valuable asset to anyone navigating the intricate world of bidding, and I am grateful for the support you provided.

Sincerely,

[Your Name]

Date of experience: October 19, 2023

Thumbnail of user dimitrac4
MK
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Guinevere was pleasant, friendly, gave me the needed information and helped me resolve my issue quickly.

Date of experience: March 13, 2024

Thumbnail of user rohitr15
India
1 review
0 helpful votes
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November 20th, 2017
Verified purchase

He is nice. He have a mind to understand my feelings and what I said.
A++ rating.
All other freelancers hesitated to help me. He atleast saves 2k-3k INR for me.

Date of experience: November 19, 2017

Thumbnail of user milagrosb24
VE
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Darra is very good at communicating, efficient and effective. I hope they can solve my case of scam projects by the user I reported.

Date of experience: February 4, 2024

Thumbnail of user shaneikera
Bahamas
1 review
3 helpful votes
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June 12th, 2020

I purchased a NDA Non disclosure document service on May 3,2020 from my Freelancer website account. Then when I checked my paypal account the same night, I saw where it was being charged for automatic payments. I immediately stopped the automatic payment and requested with Freelancher to return my money because I would not be doing any business with them so won't be needing a NDA. The company did not return my money and lied to paypal and stated that I received the service. I did not receive any service because I never awarded any developers. I was still researching them because they have NO PHONE contact on file by which to reach them. This company got away with $19 and would have gotten more.
They never send you the terms of their account; but after paypal contacted them, they send a term saying that when you open a user account you automatically agree to their terms and if you award a developer, they would deduct fees as a percentage of the award regardless of whether contract is honored or not.

Date of experience: May 12, 2020

Thumbnail of user benjaminm944
Australia
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

The agent was efficient and understood exactly what I was looking to get done, it was resolved in only 5 minutes! Absolutely amazing. 5 Stars

Date of experience: April 7, 2024

Thumbnail of user franciscop33
Chile
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

Very good, thank very much, is for me a opportunity for the work and practice my English and improve, I will like to work freelance and have to oportunity obout the empleyoid

Date of experience: March 8, 2018

Thumbnail of user azharp3
Pakistan
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I found freelancer, a quite amazing platform for a person like me who promotes flexible working schedules.

Date of experience: January 25, 2024

Thumbnail of user dianec2320
Maryland
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Darra sent me a website about how to handle the portfolio section. If it comes through for me, I will give him five stars.

Date of experience: January 31, 2024

Thumbnail of user radur
Romania
1 review
2 helpful votes
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July 16th, 2014

I recently did a lot of work for this employer on freelancer.com. The work consisted of designing and modeling a very difficult and pretentious house. The project was for 1000 USD. I did all the comunication and payments through freelancer.com as any well intended freelance would. 4 milestone payments of 200 USD each were made and released from my employer and ended up in my account. The day before project completion all funds were retracted from my account by freelancer.com because the employer's account was "questionable" I could not contact my employer, because he had terminated all chanels of comunication. I adressed the problem to freelancer support team, and they responded very fast, but there was nothing they could do except refund me the 100 USD (10% freelancer fee for accepting the project).

I believe that freelancer people are well intentioned, but professional con artists, like this guy i worked for, can break their system regardless of all the precautions they take.

Mr. Marcus C. Please be so kind and take a look at ticket CXX-985-*******. I hope that you will find the crack in your system that allows people to do this kind of scams.

Sorry for my bad english spelling, but i am from Romania, and i am a bit out of practice.

Date of experience: July 13, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Radu, I regret to hear what has happened to the payments you have received from one of your employer. Review of CXX-985-43626 shows that my colleagues were already able to clarify this. We greatly appreciate the further information you have provided, specially the two new projects. These were already forwarded to our Report Violation Department and they are already investigating your report. Be assured that they will provide you a feedback through your ticket ID: CXX-985-43626. Feel free to email me at marcusc@freelancer.com, should you have any other concern which I can be of assistance. Thanks.

Thumbnail of user waleedm43
Pakistan
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

A great platform to work on! It has been over a decade and I have always found Freelancer to be very supportive.

Date of experience: March 20, 2024

Thumbnail of user mikel594
Canada
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Troy was extremely helpful and with his help we hope to be much more successful. Only way to get help is to use live chat, but it always works out.

Date of experience: January 2, 2019

Thumbnail of user usmanr14
Pakistan
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase

It was very good experience for me. As I was ready few minutes prior of decided time so she didn't mind to join the call early to save my time.

Date of experience: April 24, 2022

Thumbnail of user souhailm
Morocco
1 review
0 helpful votes
  • Send Message
June 19th, 2018
Verified purchase

Josie G. He is so helpful and fast communication guy! At the moment he almost solved my problem and I will be happy if he assist me next time! Thanks

Date of experience: June 18, 2018

Thumbnail of user syeda9
India
1 review
4 helpful votes
  • Send Message
January 23rd, 2014

Freelancer is complete fraud and scam website, It playing with the life of People and cheating with people's fund and earning amount.
And here
MARCUS from Freelancer he too cheater, just doing timepass and faking with the review of this site.
He is not solving any issues just wasting and making fund of us to only comment on the review.
Freelancer.com ruined my life -They closed my account and taken my all fund.
I left my job for freelancer.com and started working for its project but when it was to come fund on my account they cancel my withdrawal and closed my account now they are not responding my email and all.
I am very much frustrated that i am forced to kill my self due to freelancer.com. Now i have no fund to eat, to pay my bills and all. I have already not meal last 3 days,
I told them every my personal problem and asked about returning my own earning fund but they are so clever that they are master in doing cheat and fraud businees now i don't have any source to reach them. Kindly if anyone know that how should i get my fund from them please tell me.
My user id is Aftab7860 on freelancer. Com
And please contact me at
I need really help Please.

Date of experience: January 14, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Syed A., this is Marcus and I'm from Freelancer.com. My colleague is already handling your account issues. For further assistance and recommendation, please refer to your ticket ID: TXH-731-57437. Thanks.

Thumbnail of user vinayakd5
India
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

Criselda was really helpful with the process. I got my account back and also all my earnings too. Thank you

Date of experience: February 9, 2024

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Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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