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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,563 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,563)

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Other

Reviews that mention popular keywords

support team (1271) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user gowthamp2
India
1 review
0 helpful votes
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October 27th, 2019

I was about to pay a 160 USD and at the right time, Jennifer M guided me out of the problem. Thank you so much for her help.

Date of experience: October 24, 2019

Thumbnail of user jesusm90
VE
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Freelancer was nice and very helpful. She solved and responded all my inquires. Iwll contact freelacer support again and of course it would be nice if Freada would be my freelancer support

Date of experience: November 22, 2018

Thumbnail of user bobbys519
India
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

She help to resolve my problem.

She is very good knowledge about freelancer work.

Thanks 👍
Bobby Coder

Date of experience: January 12, 2024

Thumbnail of user msttaslimak
Bangladesh
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I needed to change the phone number and the help was outstanding. Thanks a lot.

Date of experience: June 11, 2024

Thumbnail of user nidhic14
India
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

She was the most awesome customer service executive I have ever seen in my life.

Date of experience: June 19, 2024

Thumbnail of user paulinen84
Kenya
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I'm new to the platform and had a question on how to engage the client, I received great support from Magenta S. (Freelancer Support)

Date of experience: April 10, 2024

Thumbnail of user hennac1
Canada
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

He solved my problem within a minute, Freelancer customer service is the best

Date of experience: June 19, 2024

Thumbnail of user tonyp1227
Romania
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Yet, the customer support team excelled.
Challenging to reconcile.

Date of experience: June 19, 2024

Thumbnail of user ardyansyaha
Indonesia
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Very helpful in every question I asked and gave answers that were quite easy to understand

Date of experience: June 19, 2024

Thumbnail of user ledf
Japan
2 reviews
7 helpful votes
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June 28th, 2015

As I read about the so many complaints of people who had lost their earnings from using freelancer.com, I feel relieved and feel lucky because compared to most of them I didn't lose so much, just a significant amount of time and a few $. Anyways, I was hired by two employers; one suddenly cancelled after accepting the milestone and even had the guts to leave an obnoxious comment which I was charged $ for nothing, the other one I was able to finish the work but the employer didn't want to release my request for the milestone which prompted me to file a dispute and which of course I was charged $ for another project for nothing ( I actually used the site to make some cash not to lose some). So my advice to the people who haven't experienced anything like this yet is "to trust NO ONE" even freelancer.com, as a freelancer you have no security and for as long as they get the $ project fee, all they can do is send you e-mails with NO CONCRETE solution to your problem... Well, for me I JUST CLOSED MY ACCOUNT AND WILL NEVER EVER THINK OF GOING BACK and go on with my life. I just hope someone will read this and learn a thing or two from my experience, that's all.

Date of experience: June 27, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Led. This is Lara from Freelancer.com. We appreciate you taking time in giving a feedback. Please be assured, though, that our Support Team is always ready to help our users (available 24/7 via chat or email) with their account concerns.

We wish you all the best on your future endeavors, and we'd love you to come back at our site. Take care!

Thumbnail of user saifula14
Bangladesh
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Great experience with Guinevere M. (Freelancer Support). I really appreciate their effective support.

Date of experience: April 15, 2024

Thumbnail of user ridwana12
Nigeria
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

That's been getting rejected for some time now I think I found some solution in which I can use thanks to Darra.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2024

Thumbnail of user alexh156
GB
1 review
4 helpful votes
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December 23rd, 2016

We posted the project 8 months ago, and the guy from Pakistan name. Nawaz Ashraf company name Software4u took the project for £8500 bcos project is too big he asked us to pay upfront money and we did. He only show us some link on his testing page and ask us to give feedback all the time and we gave good feedback and then he was dissappeared for 6 moths. So we reported to freelancer.com and they just restricted his account but our money £5400 is gone and we got nothing. Now he came back and ask us to contact freelancer to open his account again then only he will transfer our file to us. but we think he will run away again after we open his account again. So BEWARE OF FREELACER SCAMMER SOFTWARE4U NAME ASHRAF

Date of experience: December 23, 2016

Thumbnail of user akinwaleo1
Nigeria
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The support person go beyond and above to be sure my request was attended to in a timely manner

Date of experience: May 25, 2024

Thumbnail of user jhovicc
Philippines
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

I think my experience is great because Ma'am Magenta S. Assist me on my concern, and I hope she will execute my request as soon as possible.

Date of experience: April 11, 2024

Thumbnail of user dr.shahbazs
Pakistan
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

I have 8 years of vast experience as a journal reviewer, co-editor of a journal, publisher, trainer and research writer and data analyst. It is my area of expertise because I have published 22 research papers, 3 books and many projects. As a PhD graduated, I have published 22 research papers, and 4 books in the Emerald, Sage, and Taylor & Francis Journals (Scopus-indexed & WOS, Q1 & Q2) and done 13 research projects on employee related outcomes. My 13 research papers have been revised in top tier journals. So, I can provide you beat quality data analysis and findings.
I am a co-editor of 'international journal of social science innovation and educational technologies'. I am also a reviewer for WOS/Scopus-indexed journals

https://publons.com/researcher/*******/shahbaz-sharif/

Therefore, I have strong expertise and technical skills in this field. I offer unlimited revisions until the employer 100% satisfied. You can view my portfolio as well as publications on my google scholar at
https://scholar.google.com/citations?user=TwSazTMAAAAJ&hl=en

You can also see my Facebook account at
https://www.facebook.com/shahbaz.slico

Best regards: Dr. Shahbaz Sharif

Date of experience: March 21, 2022

Thumbnail of user ahmada784
Pakistan
1 review
0 helpful votes
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June 28th, 2024
Verified purchase
• Updated review

It was detailed and guided process, I was shared all the information and guidelines.

Date of experience: June 18, 2024

Withdrawal information
June 20th, 2024
Verified purchase
• Previous review

Criselda was really helpful in sorting out my query.

Date of experience: June 10, 2024

Thumbnail of user iqraa16
Illinois
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Darra was helpful in resolving my concern. I will be waiting to receive my amount back within few days.

Date of experience: February 15, 2024

Thumbnail of user yoelz
Israel
1 review
0 helpful votes
  • Send Message
January 2nd, 2019
Verified purchase

Kayla. B has been fantastic in assisting me. She's an exemple for the the plateforme she's working for. The plateforme is terrible but Kayla. B is great.

Date of experience: December 31, 2018

Thumbnail of user amonc2
Kenya
1 review
0 helpful votes
  • Send Message
December 27th, 2023
Verified purchase
• Updated review

The whole experience on live chat was so amazing. Jayce L. Picked up and understood my problem very first. Such an outstanding experience.

Date of experience: December 27, 2023

Freelance support
December 27th, 2023
Verified purchase
• Previous review

The customer support is so amazing. Darra helped me, Very understanding, and kept checking up to see if we were still connected. Live chat is so amazing

Date of experience: December 27, 2023

Thumbnail of user paulo195
Illinois
1 review
0 helpful votes
  • Send Message
August 11th, 2019
Verified purchase

Denyse was very helpful and addressed my concerns aprorpriately. Shes nice and very respectful. She handled my situation very efficiently and was very professional.

Date of experience: August 11, 2019

Thumbnail of user refahm1
Bangladesh
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Macy M was really helpful with my issue as i wasn't able to accept the quote and then she told me the reason. Thank youu

Date of experience: March 26, 2024

Thumbnail of user adebayoa18
Nigeria
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

The response was excellent and very helpful, the clearification/ explaination was professional/ indepth.
The response was direct to point and excertly what I wanted to know.

Date of experience: July 23, 2023

Thumbnail of user adila52
Pakistan
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

My client hs accidentally paid an extra milestone and support team helped me to return that milestone.

Date of experience: October 30, 2023

Thumbnail of user kevinn174
Kenya
1 review
0 helpful votes
  • Send Message
November 24th, 2019
Verified purchase

Very pleased. I received detailed instructions on what to do in-order to resolve my issue.
Extremely satisfied.

Date of experience: November 22, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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