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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,842
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user deannea3
Philippines
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Jade is super nice, very accommodating and very quick to help with my withdrawal problem. Great job!

Date of experience: January 3, 2019

Thumbnail of user nicholasc775
Massachusetts
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

The support i received was quick and friendly. I quickly resolved my withdrawing issues within 10 minutes

Date of experience: July 12, 2022

Thumbnail of user davida809
Nigeria
1 review
0 helpful votes
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January 15th, 2019
Verified purchase

Greatly Replied me and issue got solved immediately... By following the link provided. Nothing more nothing less

Date of experience: January 14, 2019

Thumbnail of user jamesb8571
Colorado
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Needed help with the payment screen. Andrei quickly diagnosed the problem and told me how to resolve.

Date of experience: August 21, 2023

Thumbnail of user harshaa
India
1 review
0 helpful votes
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February 27th, 2018
Verified purchase

Great, Fast Solution to my Query! Kimberly R. Is one of great support representative here on Freelancer.

Date of experience: February 26, 2018

Thumbnail of user muhammadilyass
Pakistan
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Barry is very supportive, Polite, and helpful. It was a great experience talking to him. Thanks, Barry

Date of experience: May 18, 2023

Thumbnail of user karismam1
Indonesia
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Orion provided me with concise and simple information to readily solve my issue and deliver customer satisfaction.

Date of experience: May 2, 2021

Thumbnail of user mirudushat
Mirudusha T.
Sri Lanka
1 review
0 helpful votes
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January 29th, 2019
Verified purchase

Received Immediate Response from Jade D, for a refund problem.It was very helpful thank you very much!

Date of experience: January 28, 2019

Thumbnail of user mubbashirh
Pakistan
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

It was an amazing experience talking to Russell V, pretty knowledgeable and right to the point conversation.

Date of experience: August 21, 2023

Thumbnail of user almotasima
Oman
1 review
0 helpful votes
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March 19th, 2018
Verified purchase

Perfect and very helpful, make my project done with perfect experience. I love free-lancer because of this..

Date of experience: March 16, 2018

Thumbnail of user wilfredomauriciom
Argentina
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

The support assistance I received from Nikki has been very satisfactory, thanks for the help and clarification.

Date of experience: August 22, 2021

Thumbnail of user victorp107
VE
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Great customer service, Michelle A. Cleared my question about withdrawn my funds easily and quickly, 100% recommended!

Date of experience: October 29, 2019

Thumbnail of user saifana
India
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

Very good support and guidance for my all concerns.
Thanks you freelancer.com to build my freelancing career.

Date of experience: August 7, 2017

Thumbnail of user atifb
California
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

The support at freelancer.com is awesome. They helped in escalating my issue to there there engineering team.

Date of experience: August 9, 2017

Thumbnail of user zahidh15
Bangladesh
1 review
0 helpful votes
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October 24th, 2021
Verified purchase

Very good and clear conversation. Answered all my questions which was very easy to understand. Thank you!

Date of experience: October 24, 2021

Thumbnail of user nadag11
Egypt
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

It's very supportive and helpful and trying to solve my problem ASAP. Thanks for the great experience.

Date of experience: May 22, 2023

Thumbnail of user mahmouds8
AE
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

Great support team service from freelance website, understand the client issue, quick response and very professional team.

Date of experience: August 15, 2017

Thumbnail of user devendrak6
India
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

I got what i required from Stephanie-- support agent. He/Her is very good responsive for my quarries.

Date of experience: August 13, 2017

Thumbnail of user haithams1
Egypt
1 review
1 helpful vote
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June 20th, 2018
Verified purchase

Kimberly R. Support and understanding for my concerns were amazing.

My concern been solved in 30 seconds

Date of experience: June 20, 2018

Thumbnail of user mohammada114
Bangladesh
1 review
0 helpful votes
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December 6th, 2017

I'm very happy to joining freelancer and i have a good experience with freelancer support team. Thanks

Date of experience: December 5, 2017

Thumbnail of user juanpaf
New Zealand
1 review
1 helpful vote
  • Send Message
February 25th, 2019
Verified purchase

Great and through assistance, all my questions were answered and I am satisfied with the service received

Date of experience: February 24, 2019

Thumbnail of user sumav1
India
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

It was very useful and clear information from Barry. Thank you for the support.
Got complete information

Date of experience: August 26, 2017

Thumbnail of user simranjits
India
1 review
1 helpful vote
  • Send Message
August 28th, 2017
Verified purchase

My questions were answered. The customer service representative was helpful. Knew every possible solution to my query.

Date of experience: August 26, 2017

Thumbnail of user evgenyt7
Texas
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Great experience on this platform so far. Interesting projects. Helpful staff. Look forward to winning more projects.

Date of experience: August 24, 2022

Thumbnail of user anub6
India
1 review
0 helpful votes
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November 8th, 2018
Verified purchase

Good experience with freelancer chat. He/she help me to solve my issue with in few minutes. Appropriated

Date of experience: November 5, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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