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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,842
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user vinayakk5
India
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

I have great experience with jazz. He is very cooperative customer supporter and i rate him maximum.

Date of experience: May 25, 2023

Thumbnail of user saikit
Japan
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

My trouble has completely resolved. Also, she is very kindness. Every time, support center's operation is helpful.

Date of experience: July 13, 2023

Thumbnail of user alir182
Pakistan
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

Good Response and quick response over my complaint against scammers share projects as client on this platform.

Date of experience: February 12, 2022

Thumbnail of user rezaa28
Indonesia
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Great platform, great feature in there. Helping freelancer to get their project and the payment was safety.

Date of experience: November 4, 2021

Thumbnail of user iiap
Ukraine
1 review
0 helpful votes
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April 22nd, 2019
Verified purchase

I met membership issues and fully satisfied with this Support team member. Highly recommend this wonderful person!

Date of experience: April 19, 2019

Thumbnail of user karthikeyanm4
India
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

It was good from chelsea. Everything fine. She asked clearly questions and understand my response :) love it

Date of experience: November 29, 2022

Thumbnail of user savvass3
Cyprus
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

Very fast, clear and helpful. Provided necessary links and info to my question. Thanks for the help.

Date of experience: November 20, 2018

Thumbnail of user braiana1
Hong Kong
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Super fast and educated. Freelancer staff rocks! Always glad to handle projects and contests on this platform.

Date of experience: November 15, 2018

Thumbnail of user rezoanar
Bangladesh
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Its just awesome support. They are solved my problem with in 10 minutes. Thanks freelancer support team.

Date of experience: July 4, 2023

Thumbnail of user olgaz33
GB
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

Really appreciate quick help, I needed to schedule call asap and she did help me, absolutely grateful

Date of experience: March 10, 2022

Thumbnail of user alip57
Jordan
1 review
0 helpful votes
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December 30th, 2020

The follow up from freelancer team was timely and helpful in solving my problem in relationships registering

Date of experience: December 30, 2020

Thumbnail of user davidk387
Massachusetts
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

Absolutely brilliant active very fast. Very professional, effective and cleared all my doubts. Thank you so much.

Date of experience: January 18, 2018

Thumbnail of user rohitm19
India
1 review
0 helpful votes
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May 26th, 2019
Verified purchase

I got instant solution, and if solution not possible then perfect answer by Support Team. Thanks Sean

Date of experience: May 22, 2019

Thumbnail of user anthonyf215
Australia
1 review
0 helpful votes
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May 26th, 2019
Verified purchase

She was both professional and concerned with my problem. Providing me with all the information I need

Date of experience: May 25, 2019

Thumbnail of user elliottm54
India
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

Freelancer was very friendly and upfront told the issues which made us understand and resolve it asap.

Date of experience: June 15, 2021

Thumbnail of user jyotit8
India
1 review
0 helpful votes
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August 17th, 2020
Verified purchase

Get ample amount of knowledge. How to operate or learn to develop yourself and opportunities. Wonderful experience

Date of experience: July 18, 2020

Thumbnail of user mansoorm5
Pakistan
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Chelsea was extremely helpful and guided me through the whole process. I got my badge, extremely happy.

Date of experience: November 17, 2021

Thumbnail of user omara414
Egypt
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Thank you Chelsea for helping me to be verified on freelancing.com and also for this wonderful interview.

Date of experience: June 9, 2022

Thumbnail of user asterjohng
Japan
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Easy verification process, and the interview was done in my native language so it was very convenient.

Date of experience: October 4, 2021

Thumbnail of user sharonr1721
Connecticut
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Freelancer was very responsive when I asked for a refund after making a duplicate payment by mistake.

Date of experience: March 19, 2022

Thumbnail of user pedroa174
VE
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

They solved the problems and my doubts about some inconveniences with my payment, thank you very much

Date of experience: July 27, 2021

Thumbnail of user adilm48
New York
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Date of experience: December 2, 2021

Thumbnail of user mdferdoush
Bangladesh
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

I Found some special expertise in her.
High skilled
Good in product promoting
Well manner

Highly recommended

Date of experience: June 6, 2021

Thumbnail of user ahmadb72
Pakistan
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

Very helpful and quick response. All team members are at its best with complete knowledge and manners.

Date of experience: February 9, 2023

Thumbnail of user raahamh
GB
1 review
0 helpful votes
  • Send Message
July 11th, 2020

Very Prompt reply, very professional, they helped me with cancelling a project that I no more needed.

Date of experience: July 10, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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