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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user asha43
Pakistan
1 review
0 helpful votes
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December 21st, 2020

It's online. It's data entry jobs. There's no investment. It has daily payments. What's not to love.

Date of experience: December 19, 2020

Thumbnail of user jainishp6
India
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Generated multiple tickets regarding change my email address and finally so many month my query is solved.

Date of experience: December 15, 2022

Thumbnail of user tatijanap
Austria
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

I made a wrong payment and Josie G. Immediately solved all of my issues! Such a great start with Freelancer platform! Thank you Josie.

Service
Value
Quality

Date of experience: June 14, 2018

Thumbnail of user adelan4
Italy
1 review
0 helpful votes
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October 16th, 2018
Verified purchase

Stephanie has been of great help! Thank you so much! She solved my problem in a professional way. She is also a wonderful person!

Date of experience: October 14, 2018

Thumbnail of user subhadipr
India
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Betty has been really patient and listened to my concern. It was great interacting with her. I wish my problem gets resolved. Thanks betty

Date of experience: October 9, 2018

Thumbnail of user alih430
Pakistan
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Hi, I would like to appreciate and praise the behavior Chelsea has shown in our meeting. She has guided me perfectly and quite professionally.

Date of experience: June 24, 2022

Thumbnail of user maykod
Brazil
1 review
0 helpful votes
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October 11th, 2020

This was the first time I used freelancing for support, and I ended up being very well oriented and my doubts were quickly resolved.

Date of experience: October 10, 2020

Thumbnail of user imtiazs2
Bangladesh
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Am very pleased with the service provided by Mr. Josie G. He is very helpful and professional. This kind of people is an asset.

Date of experience: November 15, 2018

Thumbnail of user heidih268
Florida
1 review
0 helpful votes
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October 22nd, 2019
Verified purchase

Michelle A. Assisted me with a customer service question and got it fixed and taken care of very quickly. Thank you for your help!

Date of experience: October 20, 2019

Thumbnail of user nadyaa5
Bulgaria
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

It's okay but you have to add more bids. 6 are not enough and it takes too much time to have a bid again.

Date of experience: December 10, 2021

Thumbnail of user shahzadq
Pakistan
1 review
0 helpful votes
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February 7th, 2018
Verified purchase

Brian is polite and calm representative.
Had a friendly chat and resolved my issue in minute.
And thankyou freelancer for earning me nice amounts.

Date of experience: February 7, 2018

Thumbnail of user hamzan21
Pakistan
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Alexander L is highly professional and explain everything in good manner. I purchased plus membership from him. He is doing is work perfectly. Thanks

Date of experience: August 15, 2023

Thumbnail of user kerrieb9
New York
1 review
0 helpful votes
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December 13th, 2018
Verified purchase

I was satisfied with my support. Marina B was very professional and patient as well. Very good assistant.\i would say 9 out of 10.

Date of experience: December 12, 2018

Thumbnail of user elisab26
Italy
1 review
0 helpful votes
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December 12th, 2018
Verified purchase

Stephanie M. Deserves a hundred thumbs up for her kind and helpful assistance via chat. I wish every chat operator would be like her.

Date of experience: December 12, 2018

Thumbnail of user ismaelp14
Brazil
1 review
0 helpful votes
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March 2nd, 2020

Ht totally nailed all my concerns regarding the problems i had. All got sorted in a professional manner! A heads up for this guy.

Date of experience: March 2, 2020

Thumbnail of user mohamade4
AE
2 reviews
0 helpful votes
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January 4th, 2018

Freelancer is always exceeding my expectations. Barry has understood my need and helped exactly the way I wanted - many thanks and keep it up!

Date of experience: January 4, 2018

Thumbnail of user sondreiag
Texas
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

I made contact with a great and thoughtful representative named Eric. He really helped me solve the problem I was having with my contest.

Date of experience: July 11, 2018

Thumbnail of user victoro45
Arizona
1 review
0 helpful votes
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December 30th, 2018
Verified purchase

Accidentally I blocked my user and Betty was really good helping me, she indicate step by step what to do very easy and fast

Date of experience: December 28, 2018

Thumbnail of user smartym1
India
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I was struggling with a lot of questions regarding posting a project. Magenta helped me thoroughly, so I am grateful for the support provided.

Date of experience: October 29, 2023

Thumbnail of user ericl439
Virginia
1 review
0 helpful votes
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February 24th, 2020

Debra E. Was helped with the problem and fixed perfectly
I am very glad to meet him in freelancer support thanks Freelancer support team

Date of experience: February 23, 2020

Thumbnail of user lucyw68
Florida
1 review
0 helpful votes
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January 12th, 2019
Verified purchase

Eric S. Was totally helpful and solve my issue. Now it is up to the recruiter to do their job. He was very accommodating.

Date of experience: January 9, 2019

Thumbnail of user cyrilleh2
France
1 review
0 helpful votes
  • Send Message
January 7th, 2019
Verified purchase

Fast and perfect! Thanks
Jade has completed my demand in seconds and she has found the issue before even I talk about it. Regards

Date of experience: January 7, 2019

Thumbnail of user chukwudie
Nigeria
1 review
0 helpful votes
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November 28th, 2020

I am highly impressed with this writing platform. Everything about them is unique. Their response to questions are rapid!

Am glad to belong here!

Date of experience: November 28, 2020

Thumbnail of user rhianc2
Japan
1 review
0 helpful votes
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December 10th, 2019
Verified purchase

I am very appreciate to his great help.
I ask him some my trouble, and he solved my problem as soon.
Thank you again.

Date of experience: December 9, 2019

Thumbnail of user shamima27
Bangladesh
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Loved talking with her and she is really a nice person. I really appreciate her for helping me to get the Freelancer verified badge.

Date of experience: November 4, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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