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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

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Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohammadamins
TZ
1 review
0 helpful votes
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January 11th, 2018
Verified purchase

Whenever I've had any issues with fees, The staff on freelancer were always there to check the issue and ensure the best.
Great thing!

Date of experience: January 10, 2018

Thumbnail of user srdjans
BA
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I am Graphic Designer on Freelancer since 2014. I have a lot completed projects, so to work on this site is excellent. Thank you

Date of experience: August 3, 2017

Thumbnail of user aanands
India
1 review
0 helpful votes
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August 5th, 2017
Verified purchase

Freelancer has one of the best customer support I have ever come across. Its a shame the review can have only 5 stars :)

Date of experience: August 4, 2017

Thumbnail of user omars36
Egypt
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I've been on freelancer.com for almost 6 months now, and my experience is great, I quit my day job and became a full-time freelancer.

Date of experience: August 3, 2017

Thumbnail of user tasima
Bangladesh
1 review
0 helpful votes
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January 28th, 2019
Verified purchase

Great agent. He is very helpful. And i got my full support form him with a short time. Have a nice day my dear.

Date of experience: January 26, 2019

Thumbnail of user muhammadbilalk2
Pakistan
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

They help quickly and resolve issues very fast. I contacted to approve my identity as soon as possible. They answered me in positive ways.

Date of experience: July 9, 2023

Thumbnail of user chaayas
Mauritius
1 review
0 helpful votes
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August 18th, 2018
Verified purchase

Frieda was very helpful, I have been facing a problem within one week, she has solved it within minutes. Great Assistance. Thank u Frieda!

Date of experience: August 17, 2018

Thumbnail of user alexandrug1
Romania
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

I have received a full refund from freelancer.com, fees paid by mistake.
Excellent support from Crystal N, I am very satisfied with the service.

Date of experience: August 17, 2017

Thumbnail of user theresar86
Michigan
1 review
0 helpful votes
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February 17th, 2019
Verified purchase

My experience was nice because Jennifer M. Understood my concern without me needing to type a big ol' long story. She was also polite.

Date of experience: February 13, 2019

Thumbnail of user michelf50
Lebanon
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

His explanation was very clear and professional, he introduced the verified program, followed up on me and made sure I understood all the process

Date of experience: August 23, 2021

Thumbnail of user muhammada144
Pakistan
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

It was good experience. I am fully satisfied with this support.
I will contact again if i find any issue in my freelancer account

Date of experience: August 15, 2018

Thumbnail of user saifula1
Bangladesh
1 review
0 helpful votes
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March 4th, 2018
Verified purchase

She was really helpful to me. I will be glad if I can have the service she provided again in future thanks katie :)

Date of experience: March 2, 2018

Thumbnail of user mariar2051
Philippines
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I needed to know whether I could trust that client an the agent responded met my needs. She is friendly and willing to help.

Date of experience: January 12, 2022

Thumbnail of user ernestp110
Maryland
1 review
0 helpful votes
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December 4th, 2020

He solved my problem perfectly. I am very satisfied and recommended high. He is the best support I have ever seen in this site.

Date of experience: December 3, 2020

Thumbnail of user charuln
India
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase

I must say, it was a nice experience to avail all the support by your side. Truly satisfied how the team resolved the issue.

Date of experience: June 3, 2021

Thumbnail of user katarinam3
Slovakia
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

I was charged for a membership I did´t want to use. Customer support agents were very helpful and helped me to solve my problem.

Date of experience: August 21, 2017

Thumbnail of user shafin
India
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Jade has helped me a lot. Understand my concern in a minute and solved it in second. Thank you so much for your support.

Date of experience: February 17, 2019

Thumbnail of user mauricios19
Germany
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

The agent was quick to understand my issue and to find a solution. Also I asked for some other informations and she promptly helped.

Date of experience: February 19, 2018

Thumbnail of user sanjayk48
India
1 review
0 helpful votes
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March 10th, 2019
Verified purchase

Jade was very helpful and help me in my issue get resolved. I will be very thankful to her. Keep it up, Jade.
Thanks

Date of experience: March 9, 2019

Thumbnail of user marcush75
Norway
1 review
1 helpful vote
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March 10th, 2019
Verified purchase

Excellent service! Quick responses and got exactly the help I was looking for. Nothing to complain about. I was in contact with Anastasia D.

Date of experience: March 7, 2019

Thumbnail of user jennyb290
South Africa
1 review
0 helpful votes
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January 20th, 2021

Freelancer.com answered my question relating to my account with in a couple of minutes. The instructions were clear and easy to follow. Thank you!

Date of experience: January 19, 2021

Thumbnail of user adarshan
Nepal
1 review
0 helpful votes
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March 25th, 2019
Verified purchase

I had some problem related to a payment dating 4 years back and i was really frustrated but Stephanie M. Was more than helpful.

Date of experience: March 24, 2019

Thumbnail of user samuelv82
Morocco
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

I once dealt with an issue in my balance points and the team helped me clear it up. The experience was seamless and reassuring.

Date of experience: September 23, 2021

Thumbnail of user manishkumarc
India
1 review
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

She is very Knowledgeable. She asked me many things regarding my job and skills like wordpress and others. It was great experience with her.

Date of experience: July 13, 2023

Thumbnail of user erikaf119
Philippines
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Great job for handling my query upfront. Kudos to your service guys! I wish all are like you when it comes to handling concerns.

Date of experience: April 7, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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