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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rioramor
Colombia
1 review
0 helpful votes
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July 14th, 2019
Verified purchase

She explained me what happened and also told what I need to do in order to fix it. I'm very glad with her help.

Date of experience: July 13, 2019

Thumbnail of user lakhwinderk6
India
1 review
0 helpful votes
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January 17th, 2022
Verified purchase

Freelancer staff was nice to talk to and she had general conversation with me regarding my career goals and style of working online etc.

Date of experience: January 17, 2022

Thumbnail of user pravinr10
India
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I have really good time talking with Chelsea. I was little nervous but she took the conversation very light and in very professional manner.

Date of experience: March 29, 2023

Thumbnail of user ediellys
Brazil
1 review
0 helpful votes
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February 28th, 2021

Great service, they solved my problem efficiently, a false employer tried to deceive me and I asked for support help, they helped me immediately.

Quality

Date of experience: February 28, 2021

Thumbnail of user daniel5109
India
1 review
0 helpful votes
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October 5th, 2017
Verified purchase

Fast and accurate customer service which they provide you with answers because you can ask them.
Professional and reliable website.
Thank to Mark G.

Date of experience: October 4, 2017

Thumbnail of user lucasb180
Tennessee
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

I needed to withdraw $20 from my account and could not figure out how. Hayley was very helpful, and I greatly appreciate her help.

Date of experience: June 9, 2021

Thumbnail of user drsumitavas
India
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

It was a refund issue. They have tackled my issue in a prompt and professional way. I am really satisfied with their true support.

Date of experience: September 27, 2021

Thumbnail of user muhammadd31
Pakistan
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I have an issue regarding my reviews showing on my profile but Guinevere M. Helped me a lot to fix this problem, Thanks Guinevere

Date of experience: August 29, 2022

Thumbnail of user ajayk71
India
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

I really appreciated the support provided by Freelancer.com, my issue is resolved in a short time of period with a great help.
Thanks Freelancer.com

Date of experience: November 9, 2019

Thumbnail of user dhanushkal
Estonia
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

It took some minutes with Erin T to get back the account. Super delighted with his support.

Very much appreciate his work and professionalism.

Date of experience: October 26, 2021

Thumbnail of user viping2
India
1 review
0 helpful votes
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October 18th, 2017
Verified purchase

Ryder s,

You are awesome man. You resolved my long time issue thanks for support as i will give u 5 out 5 star

Date of experience: October 18, 2017

Thumbnail of user lydias264
New Zealand
1 review
0 helpful votes
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December 29th, 2022

They stole money from me. There are so many other sites saying these people are scammers. There good reviews will all be fake,stay away!

Service
Value

Date of experience: November 29, 2022

Thumbnail of user ikramm6
Morocco
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

One of the professional assistant that I have ever talked to. And has immediately served me with all his dedication to respect and support.

* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 1, 2023

Thumbnail of user usamam3
GB
1 review
0 helpful votes
  • Send Message
February 15th, 2022
Verified purchase

She was really polite, to the point and helpful. I hope that in future I will face the same kind of people on freelancer

Date of experience: February 15, 2022

Thumbnail of user suhailr4
Pakistan
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Great service & response time provided by the support representative. They were well aware of the problem and where to escalate it.
Great work!

Date of experience: October 18, 2023

Thumbnail of user kwstasl
Greece
1 review
0 helpful votes
  • Send Message
August 8th, 2019
Verified purchase

Splendid customer service. I was extremely satisfied and I hope my issue will be resolved as soon as possible. Keep up the good work

Date of experience: August 8, 2019

Thumbnail of user kaled3
New Zealand
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

Awesome support and very quick support aswell. The service has been great and we're using free lancer for a lot of things. Thanks guys

Date of experience: May 7, 2019

Thumbnail of user jaded20
Pakistan
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

I was just surprise that i was connected to the agent so quickly and he responded me in a very convenient way. Thumbs up!

Date of experience: May 2, 2019

Thumbnail of user martinv55
Netherlands
1 review
0 helpful votes
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September 12th, 2019
Verified purchase

I was assisted quickly and the man had a great attitude. He showed true professionalism and was able to help me in no time.

Date of experience: September 12, 2019

Thumbnail of user mainuli1
Bangladesh
1 review
0 helpful votes
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November 8th, 2017

I had to get some help with my account verification. I got it in less than 5 minutes. It was a very nice experience...

Date of experience: November 7, 2017

Thumbnail of user cherieq1
New Zealand
1 review
0 helpful votes
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May 15th, 2019
Verified purchase

Jennifer M. Helped me quickly locate the link that I was unable to find in 2 easy steps. Jennifer was very pleasant and polite.

Date of experience: May 14, 2019

Thumbnail of user brijeshs8
India
1 review
0 helpful votes
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June 1st, 2019
Verified purchase

Judith helped me with a problem which I was facing from last 3-4 days and Judith fixed it in a few minutes. Very helpful.

Date of experience: May 28, 2019

Thumbnail of user naydeny
GB
1 review
0 helpful votes
  • Send Message
November 22nd, 2017
Verified purchase

The guy was really helpful and detailed in his explanations and helped me get an answer for all my questions! I recommend his services.

Date of experience: November 22, 2017

Thumbnail of user jackh292
Malaysia
1 review
0 helpful votes
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September 18th, 2019

I accidentally subscribed to annual plan of freelancer, and Jennifer M has been very helpful in helping me getting refund thanks thanks thanks <3

Date of experience: September 17, 2019

Thumbnail of user brianm333
Virginia
1 review
1 helpful vote
  • Send Message
November 23rd, 2017
Verified purchase

Did what was asked with little issues in doing so. I am only adding these words so I can hit that 100 character limit.

Date of experience: November 23, 2017

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Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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