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Freelancer has a rating of 4.7 stars from 18,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I was charged a membershiip fee without my knowledge. Ashton cleared it out and refund is processed I am very glad for this.
Date of experience: January 20, 2020
Adeline was good agent and helped me to in the process of refund!
For sure Adeline should get a hike!
Great service!
Cheers!
Date of experience: November 26, 2019
I had fast support and communication with Macall, pleasure working at Freelancer.com, doing that for more than 3 years with much of success.
Date of experience: January 5, 2021
Nice to talk with support. Problem solved. They are supportive. But need some improvement. We need live chat option like before covid situation.
Date of experience: September 14, 2022
Brenda assisted me through the query. She demonstrated knowledge, and was kind enough to find whether I had uploaded the required documents.
Date of experience: March 23, 2018
Amazing experience and fast support! It was a pleasure speaking with her, and she guilded me through all of my questions quickly!
Date of experience: January 25, 2018
Had a terrible time trying to close account online. Eula R. Was invaluable and closed it for me! Thanks, Eula, so much.
Date of experience: June 23, 2019
Raven B was so helpful I got what I wanted by the friendly behavior and suppot. Thanks a lot for your help.
Date of experience: October 15, 2020
My english is not good but they really undestand me.
And provide me the detail what i have to do thank you..
Date of experience: January 14, 2019
I would like to thank Kayla B. For her assistance with my membership issues.Her understanding and quick reaction made my day better.
Date of experience: August 3, 2017
As a vfx artist, I rarely get exposed to scams or scam-like environments. I recently browsed freelancers.com to answer job ads. It works similar to Upworks, however it has a "craigslist vibe ". Meaning, you need to weed thru the scam artists that troll & monitor the site.
The other day I went on and left my page up for an hour. When I returned, I had 6 messages all offering me jobs. I wasn't paying close attention at first, so I clicked "Accept". I then noticed that ALL offerings were from 2 *******@snowgallery &@southgallery. When they sent me the job description, they gave a typical scam-like job. (I won't bore you with details) I then noticed a $-60.00 in commissions in my account on Freelancers.(They didn't take any money from me, however, its listed as "what I owe")
I have not hear back from Freelancers yet, but when I looked up the scam account so I can have a nice chat with him, :), freelancers closed the account and removed the $-60. Commissions.
So Newbies BEWARE of this site. Although it has honest people just wanting to have work done & provide services, you need to wade thru the scammers.
For me, it's not worth my time to deal with crap like this.
I welcome disputes about my finding.
Date of experience: March 18, 2018
Since, I am new to freelacer, customer care representative Kimberly. R resolved my issue with high speed and performed great customer service.
Date of experience: January 9, 2018
Faye C. From freelencer assisted me very nicely. I'm happy with the service.
Hope they will increase their service quality more highly.
Date of experience: August 10, 2017
Mr. Macall C. Introduced and briefed me very well about the Verified Freelancer Program and it was a wonderful experience with him.
Date of experience: November 11, 2021
I was very worried about my verification prosses and having some problem. Maine help me a lot. Give me the best solution.
Date of experience: May 23, 2023
What a service:-D:-D:-D
1. The site is very noob developed ( if u log out) site still shows u are logged in
2. This site switches random languages:-D
3. If you complain about something, you will get automated response ( then deleted my account) its easier to delete account then solve a problem
4. Pages are not loading properly and shows "old informations"
5. I can continue atleast to number 25, but I am not going to waste my time here
I was complaining about user "jasonluer", I was trying to get simple task from him, translate few excel files into czech language. He wrote me in chat and even before I could respond to him, he blocked the chat. I was complaining about this with support ticket and my account was deleted.
You can read in reviews, people scam other people on this site and nothing happens. I am so happy, that I didnt put any credit card information while registration, instead used paypal account.
Screens:
http://imgur.com/DRhrML7
22 minutes after
http://imgur.com/8pp29yG
Total summary = not worth 1 minute to spend on freelancer.com
Date of experience: March 18, 2014
Janika was good - persistent and did try to re-enroll but also very helpful once I needed to make changes. She's an asset
Date of experience: October 10, 2019
I was getting the issue in authentication of my debit card Kayla has assisted me well.
Thank you for your support, Kayla.
Date of experience: September 18, 2018
Pleasant experience with the customer support executive Kayla B - my queries were answered very promptly and the response time was quick too!
Date of experience: March 15, 2018
She's very friendly and good communication. She provided all information which I need and they're helpful.
Thank you so much Kayla B.
Date of experience: November 15, 2017
Kayla B quickly addressed to my problem and fixed it in no time. The way of communicating was excellent and impressive. Thanks!
Date of experience: November 30, 2017
I have tried to do this validation before but it will always be hard to stay engage. Cheza was of great help.
Date of experience: July 20, 2023
As usual, The techincal support team saves no effort in giving proper solutions in a timely manner. I can't thank them enough.
Date of experience: July 12, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi there Adam, my name is Marcus, and I'm from Freelancer.com. It's perfectly understandable that you're very upset about your customer support experience. We greatly appreciate your feedback with regard to your experience. I would like to help you and make sure that each of your concern is properly addressed. I have sent you an email regarding this. Feel free to update it should you have any other concern which I can be of help. Thank you, Adam.