• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,845
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,550)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jaek5
Canada
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Shoutout to Faye C. For being so reasonable in my case with a client today. Helped to quickly settle an issue

Date of experience: August 3, 2017

Thumbnail of user marianah5
Brazil
1 review
0 helpful votes
  • Send Message
January 7th, 2018

I really appreciated all the help Kayla B. Has given me with my profile problem! All working perfectly now! Great job!

Date of experience: January 5, 2018

Thumbnail of user thomasw189
Singapore
1 review
0 helpful votes
  • Send Message
March 1st, 2018
Verified purchase

Kayla B assisted promptly, leaving me a pleasant experience for a 1st time user... Definitely will award more projects with Freelancer

Date of experience: March 1, 2018

Thumbnail of user nikolal46
Serbia
1 review
0 helpful votes
  • Send Message
December 14th, 2021
Verified purchase

Was presented with an offer to be verified user, Macall is very professional, kind and he made everything easy to understand.

Date of experience: December 14, 2021

Thumbnail of user andriusm
Lithuania
1 review
2 helpful votes
  • Send Message
August 23rd, 2018
Verified purchase

I was informed about all my options, benefits i can have, nice and fluent communication.
Assisted very well.

Support: Kayla. B.

Date of experience: August 23, 2018

Thumbnail of user adekunlo
Nigeria
1 review
0 helpful votes
  • Send Message
March 9th, 2018
Verified purchase

Kayla B. On the freelancer 24/7 was really fast and helpful with the guide she gave. Thumbs up for her assistance

Date of experience: March 9, 2018

Thumbnail of user edwinm176
Colombia
1 review
0 helpful votes
  • Send Message
December 13th, 2020

The team help me via support for recover my account afther of move to another country... Excellent platform for work online...

Date of experience: December 13, 2020

Thumbnail of user joaog7
Brazil
1 review
0 helpful votes
  • Send Message
January 12th, 2018

I had a problem with my payment and Kayla B solved It easily for me. Awesome treatment and excellent efficiency. Thanks!

Date of experience: January 12, 2018

Thumbnail of user mayryh
Egypt
1 review
0 helpful votes
  • Send Message
August 22nd, 2018
Verified purchase

I had great assistance from Kayla B. She was friendly, professional, quick and answered all my questions patiently
Thank you Kayla

Date of experience: August 22, 2018

Thumbnail of user sahelia
India
1 review
0 helpful votes
  • Send Message
May 30th, 2018
Verified purchase

It was a good experience chatting with Kanya B and she addressed my concern by contacting the client on my behalf

Date of experience: May 30, 2018

Thumbnail of user johnatang
VE
1 review
0 helpful votes
  • Send Message
October 11th, 2018
Verified purchase

He was kind and on point, really helpfull person, everything was good. I know now how to handle my problem Thanks

Date of experience: October 10, 2018

Thumbnail of user rizag
Philippines
1 review
0 helpful votes
  • Send Message
March 5th, 2018
Verified purchase

I am a newbie and I appreciate the assistance of Ms. Josie G. Had given me. Will follow her instructions well.

Date of experience: March 5, 2018

Thumbnail of user mohameds68
AE
1 review
0 helpful votes
  • Send Message
September 9th, 2018
Verified purchase

It was pleasure to get help from Kaite R. Very helpful and helped me to reach a solution for my problem

Date of experience: September 8, 2018

Thumbnail of user kyleb110
Michigan
1 review
0 helpful votes
  • Send Message
January 12th, 2018

Kayla was an awesome help with getting my project resolved. Thank you very much for taking the time to help out!

Date of experience: January 12, 2018

Thumbnail of user leonardop15
Uruguay
1 review
0 helpful votes
  • Send Message
November 10th, 2017

I forgot to downgrade my account and Kayla B. Got it done for me, refunding me the money. Thanks so much!

Date of experience: November 10, 2017

Thumbnail of user mdr54
Bangladesh
1 review
0 helpful votes
  • Send Message
May 17th, 2019
Verified purchase

Had a great conversation experince with Jennifer M. She understood what is my concern and solved within minutes.
Thanks to jennifer

Date of experience: May 15, 2019

Thumbnail of user parthas6
India
1 review
0 helpful votes
  • Send Message
May 26th, 2019
Verified purchase

I had an issue with my membership and bidding information. Extremely guided by Freida. Thank you support team Freelancer. Awesome support.

Date of experience: May 24, 2019

Thumbnail of user mohamede67
Morocco
1 review
0 helpful votes
  • Send Message
May 28th, 2019
Verified purchase

It was a good experience with the Freelancer support, they are kindly understood may kays and the solved that about 5min

Date of experience: May 27, 2019

Thumbnail of user ferozuddinn
Pakistan
1 review
0 helpful votes
  • Send Message
January 30th, 2022
Verified purchase

It was very quick and amazing Darra response on my two queries.
I appreciate and wish all the best for future.

Date of experience: January 30, 2022

Thumbnail of user kennethf453
Maryland
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

My experience with freelancer is amazing i am able to get the jobs in my field macall was a great help

Date of experience: February 16, 2022

Thumbnail of user dastaans
India
1 review
0 helpful votes
  • Send Message
June 17th, 2019
Verified purchase

Anasthasia assisted me on support and It was great. The issue got resolved in couple of minutes. Great experience. Highly recommend

Date of experience: June 16, 2019

Thumbnail of user vyaram
Bulgaria
1 review
0 helpful votes
  • Send Message
February 8th, 2020

Thank you for the great support regarding client not answering! Rayana E. From Freelancer.com Support Team was very fast and helpful.

Date of experience: February 6, 2020

Thumbnail of user ruchikas4
India
1 review
1 helpful vote
  • Send Message
July 16th, 2019
Verified purchase

Hi
Robyn G. Listen the my issue and resolve my problem in next few minutes.

Have a nice day:)

Thanks
Ruchika

Date of experience: July 16, 2019

Thumbnail of user urost1
Serbia
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

They are very kindly and helply. If you work on this site you will feel good about everything
Thanks so much!

Date of experience: March 29, 2021

Thumbnail of user alexl1193
Netherlands
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

Changing a contest into a project wasn't possible for me to arrange. With her help, the process was effortless. Great work!

Date of experience: June 8, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?