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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user haridasr
Bangladesh
1 review
0 helpful votes
  • Send Message
September 21st, 2019
Verified purchase

She is great to Disscuss anything. I informed her to assist me on pending withdrawal. Anyway solved it. Thank you

Date of experience: September 20, 2019

Thumbnail of user andreb16
Australia
1 review
8 helpful votes
  • Send Message
September 16th, 2015

Freelancer nickels and dimes you for all sorts of ridiculous things- like deleting old projects that you didn't award. WTF!

Date of experience: September 16, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Andre. Deletion of a project is user-initiated and costs $5 USD. This is because when you delete a project, no one will be able to view the project, the attached files nor any of the bids on the project. The information will be unavailable to affiliates and the API. This should also remove it from the search engines next time they re-index our site. Should you have further queries, do not hesitate to chat or email our Support and we will be more than happy to assist you. Take care!

Thumbnail of user mariusf7
Cameroon
1 review
0 helpful votes
  • Send Message
December 9th, 2018
Verified purchase

Kayla B. Was very helpful, polite and patient to explain to me all the infos I needed. Overall great experience.

Date of experience: December 8, 2018

Thumbnail of user ruslank7
RU
1 review
1 helpful vote
  • Send Message
July 11th, 2018
Verified purchase

Kayla B. Really helped, thanks. Quickly and on business. In the future I hope to receive the same prompt responses.

Service

Date of experience: July 11, 2018

Thumbnail of user gheorghitam
Romania
1 review
0 helpful votes
  • Send Message
January 1st, 2019
Verified purchase

Kayla B. - She was very straightforward and fast resolving my issue concerning a project I was working on. Thank you!

Date of experience: January 1, 2019

Thumbnail of user pkl3
Singapore
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

Kayla B. Has provided an excellent service to address my questions and needs. The perfect candidate and most helpful ever.

Date of experience: January 6, 2019

Thumbnail of user robertk4358
Serbia
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

This worker was very helpful and kind, unlike the previous person I spoke with.

Date of experience: June 17, 2024

Thumbnail of user juanp247
Canada
1 review
0 helpful votes
  • Send Message
September 11th, 2020
Verified purchase

Great feedback and excelent job, He/she listened my problem and try to help me nicely. His/her name was Ashton D.

Service
Quality

Date of experience: September 11, 2020

Thumbnail of user lorenam27
Spain
1 review
0 helpful votes
  • Send Message
January 28th, 2019
Verified purchase

Good comunication and solve my problem quickly. I don't speak english very well but the assistant attend me very kindly

Date of experience: January 28, 2019

Thumbnail of user atauss
India
1 review
0 helpful votes
  • Send Message
September 15th, 2020

The Support Center answered all my questions in details with urls! I am very satisfied with their answers! Thank you!

Date of experience: September 15, 2020

Thumbnail of user dominica25
Thailand
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Like the title, quick and easy eheh got my answer clear and spot on. Thank you for a pleasant experience!

Date of experience: August 11, 2017

Thumbnail of user vipulp6
India
1 review
0 helpful votes
  • Send Message
February 17th, 2019
Verified purchase

Katie R. Solved all my queries and has been very helpful. Superfast and Excellent customer support service porvided by freelancer!

Date of experience: February 14, 2019

Thumbnail of user clk2
India
1 review
0 helpful votes
  • Send Message
August 21st, 2017
Verified purchase

Rox from freelancer.com support has been awesome and resolved all my concerns patiently, a great support team to rely on

Date of experience: August 21, 2017

Thumbnail of user valentinj1
MD
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

Kayla provided the kind service to me.
I am really satisfied with your solution. You are very kind and professional.

Date of experience: August 15, 2017

Thumbnail of user katyd7
VE
1 review
0 helpful votes
  • Send Message
August 13th, 2017
Verified purchase

Antoniette helped me perfectly solve my two problems accurately and quickly, I had days with a desire to solve this

Date of experience: August 10, 2017

Thumbnail of user alexk272
Kenya
1 review
0 helpful votes
  • Send Message
August 15th, 2019

Helpful support fro Lyndon who helped me to clear an issue regarding paymnt of milestones by one of the clients.

Date of experience: August 14, 2019

Thumbnail of user kathij7
Spain
1 review
0 helpful votes
  • Send Message
August 27th, 2018
Verified purchase

Great support - thanks for the fast solution. I am very happy with this. :) Great Experience... Best wishes from Germany. Kathi

Date of experience: August 27, 2018

Thumbnail of user rasheedo2
Nigeria
1 review
0 helpful votes
  • Send Message
September 5th, 2019
Verified purchase

The customer support(denyse) was really helpful and wonderful, treated my issues within minutes and listened attentively to everything i said..

Date of experience: September 5, 2019

Thumbnail of user andresb32
Colombia
1 review
0 helpful votes
  • Send Message
November 11th, 2018
Verified purchase

Cyrill was quite responsive and very helpful with my requests. Did not have to wait too long to get assistance.

Date of experience: November 7, 2018

Thumbnail of user bogdanu
Romania
2 reviews
3 helpful votes
  • Send Message
May 23rd, 2018
Verified purchase

Kayla B. Helped me with my problem and was very helpful all over the chat session. Thank you very much!

Date of experience: May 23, 2018

Thumbnail of user cand1109
Turkey
1 review
0 helpful votes
  • Send Message
April 27th, 2018
Verified purchase

I had a fast and clear response from Kayla B for my questions about past disputes. Thanks for the assistance.

Date of experience: April 26, 2018

Thumbnail of user sucrel
TW
1 review
0 helpful votes
  • Send Message
March 13th, 2018
Verified purchase

Thanks for kayla B 's help, addressed all of my concerns.
She refunds the funds back to my payment source.

Date of experience: March 13, 2018

Thumbnail of user amodt
India
1 review
0 helpful votes
  • Send Message
December 20th, 2017

It was sincere support from kaite R to resolve my issues. I will be happy in future to contact again

Date of experience: December 19, 2017

Thumbnail of user ti9760
Switzerland
1 review
0 helpful votes
  • Send Message
September 21st, 2017
Verified purchase

Thanks here againg for the support and delete my contest. For in future i have to add "private".

Thank you

Date of experience: September 21, 2017

Thumbnail of user tariqr3
France
1 review
0 helpful votes
  • Send Message
October 3rd, 2017
Verified purchase

Got every answers to my question! Thanks again. Lorem ipsum dolar is money friend, 100 characters is quite long :o

Date of experience: October 3, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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