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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user charbelc
Lebanon
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

Kayla B. Helped and give me a lot of here time to solve my problem thank you,

She solved all my requested with a very professional way

Date of experience: March 14, 2018

Thumbnail of user karicelym
Nicaragua
1 review
0 helpful votes
  • Send Message
January 20th, 2019
Verified purchase

The chat agent Lou, answered all my questions in a timely manner and resolved my issue, excelent service, I hope he gets a reward for that! :)

Date of experience: January 18, 2019

Thumbnail of user johns3841
Brazil
1 review
0 helpful votes
  • Send Message
May 22nd, 2019
Verified purchase

Great very useful chat. The person even solves some uncongruency at the account (i had paid for a quantity of bids that were not available for me)

Date of experience: May 20, 2019

Thumbnail of user abdulw23
Pakistan
1 review
0 helpful votes
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September 4th, 2018
Verified purchase

Had a chat with Josie G on freelancer.com plateform. Got everything resolved very quickly. Very informative and quick responded.

Date of experience: September 3, 2018

Thumbnail of user vinodm5
India
1 review
0 helpful votes
  • Send Message
October 8th, 2018
Verified purchase

Kayla was fast to understand my problems and quick to offer solutions. Very good customer service. Keep it up

Date of experience: October 7, 2018

Thumbnail of user andreah194
Spain
1 review
0 helpful votes
  • Send Message
October 11th, 2018
Verified purchase

Kayla B helped me with everything that I needed with patience. She answered all of my questions and concerns.

Date of experience: October 9, 2018

Thumbnail of user deepikaa2
India
1 review
0 helpful votes
  • Send Message
August 13th, 2018
Verified purchase

Kayla is understanding, knowledgeable. She immediately addressed all my concerns and got me a solution.

You rock Kayla B!

Date of experience: August 13, 2018

Thumbnail of user atifh5
Pakistan
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

Amarisse was the one who assisted, and she was really helpful. Such support will keep me glued with Freelancer.com

Date of experience: May 13, 2023

Thumbnail of user peit
Australia
1 review
0 helpful votes
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December 2nd, 2018
Verified purchase

Had trouble logging in to account. But support and help was given very quickly and efficiently. Thank you Kayla.

Date of experience: December 1, 2018

Thumbnail of user jovanm34
Serbia
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Freelenses' support is the one you would wish for. They are efficient and they actually care about it's customers.

Date of experience: March 24, 2023

Thumbnail of user suraji2
Australia
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Dom was superquick and immediately worked on my request and within no time he gave solution. What a gem

Date of experience: July 23, 2023

Thumbnail of user shehryark
Pakistan
1 review
1 helpful vote
  • Send Message
December 7th, 2017

Very well knowledge and informative support team really helped me alot in my query. Thankyou for all the support

Date of experience: December 6, 2017

Thumbnail of user thisarap
Sri Lanka
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Macall introduced me about verified freelancer programme & helped me to understand doubts I had. Thank you very much.

Date of experience: November 10, 2021

Thumbnail of user kashifa14
Thailand
1 review
0 helpful votes
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July 26th, 2019
Verified purchase

I am really happy to be helped with my query by Meagan. Meagan is very helpful professional. Great job!

Date of experience: July 26, 2019

Thumbnail of user christofs
Austria
1 review
0 helpful votes
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April 25th, 2018
Verified purchase

Kayla provided me with a very good and extensive support for my dispute problem related to a neglectful freelancer

Date of experience: April 25, 2018

Thumbnail of user akny
Turkey
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase

She is very kind and helpful. She helped me becoma a verified freelancer. Thank you Chelsea, take care :)

Date of experience: November 3, 2021

Thumbnail of user janakp3
Nepal
1 review
0 helpful votes
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September 13th, 2020
Verified purchase

Thank you, Macall for offering prompt and great quality support with every detail needed. You people are simply awesome!

Date of experience: September 13, 2020

Thumbnail of user juliak55
Ukraine
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Great website! Thanks to Freelancer.com I got a lot of professional opportunities and showcasted my talent. Thank you, Freelancer.com!

Date of experience: August 4, 2017

Thumbnail of user chadie
Lebanon
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

Kayla B was very helpful and showed me that freelancer.com will be helping me with the situation at hand

Date of experience: August 25, 2017

Thumbnail of user hostings
India
1 review
0 helpful votes
  • Send Message
March 1st, 2018
Verified purchase

Great support, understanding, sharp minded, customer satisfaction, and much more... ket it up team.
And thank you once again.

Date of experience: March 1, 2018

Thumbnail of user christians82
Germany
1 review
0 helpful votes
  • Send Message
March 1st, 2018
Verified purchase

Kayla B. Was perfectly nice and helping! I had several questions, she was answering all of them without hesitating.

Date of experience: February 28, 2018

Thumbnail of user angelf55
VE
1 review
0 helpful votes
  • Send Message
November 7th, 2018
Verified purchase

Very attentive and professional, Kayla B. Helped me with everything that I needed in a fast and effective way

Date of experience: November 5, 2018

Thumbnail of user leep125
Australia
1 review
0 helpful votes
  • Send Message
March 17th, 2019
Verified purchase

Carmen was super helpful and quick. A1. Couldn't have been any more helpful. No problems at all. Great service

Date of experience: March 16, 2019

Thumbnail of user murtazaa9
Pakistan
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

It's been great experience to work with Freelancer. I am using it since Feb 2010 with user name Bavan52.

Date of experience: November 27, 2022

Thumbnail of user marloesd
Italy
1 review
0 helpful votes
  • Send Message
November 4th, 2018
Verified purchase

I had a problem with an employer which concerned me and Claudia helped me out very good!
Thanks alot.

Date of experience: November 4, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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