Freelancer

Very resposnsive. They are always available to help, thanks for your dedication towards your work. Its a great experience.

Great! Kayla was quick at answers and resolved all my troubles. It was really a pleasure to cooperate with.

Heather was very much calm and well mannered in conversation with me in freelancerr.com. He/She deserve a 5-star rating

Very helpfull. Only thing is that you need to reply soon... Else conversation was fine. Thank you so much

Well, I don't really know what to say, but wow, I'm pretty shocked by Freelancer and how poor this website is. I signed up in order to find support with Amazon, FBA set up and ongoing marketing as we are about to launch our products onto Amazon (after three years successfully selling through our own website, and selling wholesale through retailers). We wanted to outsource this Amazon set up due to our time being limited, and wanting the job completing properly by an expert in the field.
I got myself signed up for an account, then posted the job that I needed help with. It was a simple, and straightforward request, I gave a little background about our business, and what I would require the freelancer to help with. I then got an email saying my request was rejected because I violated their sites T's & Cs? I've been in business long enough to know that nothing here was violated! I reached out to Freelancer and their customer services in order to try to find out the issue so I could rectify and repost, and this is their response …

Hello Helen,

Thank you for reaching out to us.

We regret to inform you that we have closed your account for violating the site's Terms and Conditions.

As such, we're afraid we're unable to reopen it. We're also not privy to discuss the details of the violation due to security reasons.

The decision to close your account is final and irreversible. Any account that you will open in the future will be closed as well.

We offer no recourse or rebuttal for this penalty. Succeeding messages pertaining to the same concern will also be considered closed.

Should you have other concerns though, please let us know.

Regards,
Victor C.
Freelancer.com Support

So yeah, a total waste of time! We've found a great guy who's going to offer support through Fiverr. So I recommend anyone reading this to not waste their time with Freelancer and go straight to Fiverr, a much better service and some great freelancers on there.

Thanks for taking time to read my experience

Rhian C was able to guide me with the steps to mark 'complete' a project on Freelancer website. Thanks!

Eula was awesome, fast, and helpful. Eula solved my problem in a minute while we were chatting, well done

My prement request was rejected. After speaking with Freelancer's support it was resolved. Thank you so much Maine M.

Maine helped me alot in understanding and solving my problem. I had a great experience getting my question answered.

I have not received OTP for registration of my mobile number.Than mail to freelancer than they solve my problem

Helped me for a scam sitiuation i am glad that the service and communicate were so fast and serious.

Awesome service by Janika. C. she put me through ease with my account payments stuff. The service is good.

She guide me properly and explain each and every thing in high professional manner. I'll definitely enrolled in preferred program with her soon.

We hired a logo designer to create a logo. Their website indicates that any material which is not original will be pulled off their website and within the actual handover agreement, it highlights that any IP associated to the concept, the designer forfeits ownership upon exchange of money for the design.

Designer has used many attributes of my logo design with many other logo designs subsequently, and when this issue has been presented to Freelancer.com, they have highlighted to address with designer. Then when questioned further, they have advised to again go back to the designer. Further questioning, they have indicated that they will investigate. Response was, yes its clear that the designer has used similar attributes of my design in other designs and can be found all over the internet... apparently, i then questioned why aren't they taking any responsibility in removing or taking greater action in protecting intellectual property.

DON'T TRUST THESE SCAMMERS, THE MONEY YOU ARE SPENDING IS A WASTE OF TIME FOR UNORIGINAL MATERIAL AND NO PROTECTION WHATSOEVER.

BUYER BEWARE.!

Please dont trust that person his don't understand with nothing please don't used him the job what done for me is all rubbish

I used this website for almost 3 years and I have to admit my first year was good but after that things get worse even trying their standard membership for 1 year but didn't get really much project here, most of them are just fake and the sad news is every time you get hired freelancer will automatically deduct 5% on your account even if the project is fake! You may ask for a refund but it is a case to case basis and not all can be refunded. (see attached image)

I tried to focus only on joining contest since I can't get any decent jobs. I always pick the guaranteed ones knowing that It is safer but it is not! I got scam by an employer and freelancer cannot do anything about it.

The freelancer system got loopholes and it is not safe here anymore!

I made some calculations from day 1 of the contest up to the contest handover where I spend some time to finish the project and after that the money wasn't actually there, freelancer cancelled my withdrawal due to investigation or review on the employer's payment authenticity. I even got a negative balance, what the hell? They just manipulated my account and fix the problem but I never got the price. For almost 2 months they failed to verify the payment.

I asked freelancer support about the verification process but they don't want to share this; to avoid users on abusing the system… it's like they just admitted that their system sucks!

I suspect that they only verify the employer's payment authenticity after the contest handover is done. Imagine doing all the employers request during the contest and contest handover and after that you'll just gonna find out that you got scammed? Do you think this is fair?
They even deleted the contest page where I won. Why?

They offered me a free standard membership for 4 months and told me that they can help? How can that be? As I've said earlier I already tried this standard membership for 1 year and even switch to lower memberships, didn't any good ones. You also have to make sure that you money on your freelancer account before you start bidding.

I attached some screenshots, try to pay attention also on the dates so you can see how long they respond.

I was working with freelancer since it was vworker < i didn't so much work but i used to like it
Lately several things happened:
1- i was awarded a project and a milestone was released to my account then because of an issue with the employer the reversed the operation and took the money back and also the project fees after, contacting them i received a reply that this is something done when there is a suspicious behavior with the employer account ( which unfair to freelancer, it is not my problem if you are not checking employers) then honestly after contacting them again they refunded the project fees

2- i accepted a private project with 150$ then immediately i was charged with 15$ project fees ( this is something written on their website how does the charging goes) but actually i needed to reject it and the reply that i can't and i should contact the employer or they will do if i want to cancel the project and i will not receive any refund so i accepted the project and they took the 15$ and if the employer cancelled it he will not be costed anything and it i will not get my money back

I don't understand how it works but it seems to be safer to used the website as employer or fraud rather than using it as a freelancer

I need to add something
The support team are very helpful and i always get a fast response, but my problem is with the website way handling money of freelancers

I went on this website to start my work as a freelancer working on spreadsheets. They are AWFUL.

I went on and didn't have many leads, which is fine. When I finally got some work, they took out a huge portion - again, that's fine. I continued my membership, which was the cheapest one, but when I put in my credit card information, they upgraded me without my permission. It was a pain in the $#*! to get back my money.

Later, I put in a bid to do some work for someone. It was valued at about 200USD. I was given the bid on accident and then denied. Freelancer took their cut anyway, even though there was no cut to be had, since i never got the money from the project. I complained for at least a month, then finally got my SOME of my money back.

I ended up with a balance of +60, when it should have been +300. At that point, I was so frustrated I just decided to clear my account and cancel my membership. I COULDN'T EVEN PULL OUT MY OWN MONEY! They said it was tied up because I was still locked into a bid. I told them to cancel the bid and just give me my money. They wouldn't do it... eventually I just gave up and told them to keep the money, and just cancel my account.

DO NOT GO WITH THEM. If I can save one person from signing up, I think my experience will have been worth something.

I work as freelancer.com for 1 month, It's a good site for freelancers. Many jobs are available there for sellers.

Marry, she is very fast at response and helped by in-lighting all the necessary quarries. Thank you very much Marry.

I spoke to Magenta S., and she was very helpful. I am a new user looking to possibly hire a graphic artist.

Started a competition for design website £550 guaranteed. I then changed the description of competition twice, looked at bank statement and freelancer have too £1650 from my account. Spoke with them and they have told me I requested 3 websites? I have logged a paypal complaint and freelancer have disputed saying I had downloaded and completed 3 times? Downloaded and completed what exactly? Competition ran for 30 minutes before I realised and cancelled all transactions and project.

UPDATE

Freelancer are now saying to Paypal that the £1650 is a deposit against work done to try and steal the whole lot! Funny how freelancer agents (who read these) are not commenting on this thread?

DO NOT EVER DO A COMPETITION WITH THESE GUYS YOU CAN JUST WAVE GOODBYE TO YOUR MONEY!

BEWARE, why would freelancer say completed transaction to PAYPAL? Unless they were just a complete SCAM!

(have messaged you my username now)

UPDATE 6/11

No contact from freelancer have sent my details.

Freelancer have now changed their story with Paypal, originally they said I had downloaded all the content, then they said it was for 3 websites (same name?) and now they are saying it was 3 deposits towards one website. Paypal do not refund deposits! This is a FRAUD, they know how to play the system with paypal and are completely lying to try and steal £1500+ from me. I cannot state how much you should do NO business with this outfit. Reporting tomorrow to Action Fraud, whom hopefully will investigate. Not just nicking £20 deposits but they are tyring to steal £1500! WOW!

This is my mistake. But there is no option given to freelancers to refund project fees that have been taken by the platform.