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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mingjuns
California
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

Noah is a very kind man and he helped me a lot.
I am really happy for his help.
Thank you very much.

Date of experience: January 12, 2019

Thumbnail of user coltonc10
Canada
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

Cyril C and Benny S are the best support clerks I have got so far! They are quick and effective with their replies.

Date of experience: January 16, 2019

Thumbnail of user tshepisos
South Africa
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

As someone new on Freelancer.com chatting with Kimberly R was really helpful. She assisted me just when I was panicking with my funds.

Date of experience: July 4, 2018

Thumbnail of user muzammilh3
Pakistan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I love Freelance job. I work hard and ready to get milestone and good rating from freelancer.com so it's full career for everyone

Date of experience: August 3, 2017

Thumbnail of user nafisi
Bangladesh
1 review
0 helpful votes
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January 27th, 2019
Verified purchase

Carmen A. Tried to answer my every question though it was out of his concern but he tried his level best. Thank you

Date of experience: January 24, 2019

Thumbnail of user praveenk51
India
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Once again amazing support by freelancer support staff. They know what is the problem of client and how they are supposed to solve.

Date of experience: January 24, 2019

Thumbnail of user vishals32
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Very great site its changes my complete life. I really appreciate it its very good platform for freelancers those want to earn money

Date of experience: August 3, 2017

Thumbnail of user carlb120
Australia
1 review
0 helpful votes
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March 20th, 2018
Verified purchase

Very easy process and a pleasure to work with. She even gave me extra info on a different question as well. Very happy

Date of experience: March 19, 2018

Thumbnail of user nicko500
Australia
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

It was quite easy to lock the date/time for interview and and actual process was very accessible via FL messenger using chrome browser

Date of experience: July 26, 2023

Thumbnail of user mdmoazzamh
Bangladesh
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

Josie G. Is great customer service manager. I am highly pleased with the service that provided. It's really a great help to me

Date of experience: February 26, 2018

Thumbnail of user candicew13
AE
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

Katie was very reactive and helpful. My problem was solved. She explained me step by step what I needed to do.
Thank you

Date of experience: August 6, 2017

Thumbnail of user maxc58
Oregon
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

It was pretty solid. Got my question answered extremely fast and it was good overall. Not much more i could have asked for

Date of experience: August 6, 2017

Thumbnail of user sayemh
Saudi Arabia
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

I am fully satisfied, I have got all the information what i was searching. They are prompt to reply and kind with behave..

Date of experience: August 15, 2017

Thumbnail of user pushpendrag
India
1 review
0 helpful votes
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February 11th, 2019
Verified purchase

It was very nice to talk to Stephanie M. Regarding the query I have and she solved the problem in few minutes. Thanks

Date of experience: February 11, 2019

Thumbnail of user candiceb29
South Africa
1 review
1 helpful vote
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August 14th, 2017
Verified purchase

Omer saved my bacon by being understanding and making an exception for me for a new user to the website, solving my problem.

Date of experience: August 13, 2017

Thumbnail of user kelseyl62
GB
1 review
0 helpful votes
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September 15th, 2020
Verified purchase

Ashton D was very helpful, he understood my query and done his best to help me. I feel very happy with my experience.

Date of experience: September 15, 2020

Thumbnail of user mahanders
India
1 review
1 helpful vote
  • Send Message
December 20th, 2017

I got quick response and fixed my issues quickly, support team is really amazing!, I will continue use freelancer.com for my professional skills

Date of experience: December 19, 2017

Thumbnail of user katg30
South Carolina
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

"Oscar J" was the agent that I spoke to. He was helpful in helping me sort out my inquiry in a timely fashion.

Date of experience: July 8, 2019

Thumbnail of user hemangid
India
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

He understood my problem. Checked the history and helped me to find the way out.
Hopefully I will get my deposit refunded back.

Date of experience: August 24, 2022

Thumbnail of user salmaa68
Bangladesh
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

Xenon's service was excellent and he solved my problem instantly and very easily he guided me.I really happy to get support from him

Date of experience: August 23, 2023

Thumbnail of user nelsonp15
Florida
1 review
0 helpful votes
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August 24th, 2017
Verified purchase

We have provided as a courtesy a new star for my mistake. Thank you, Ralph, for understanding about was whose the problem here.

Date of experience: August 24, 2017

Thumbnail of user dominicb164
California
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I was able to address my log in issues an have all my questions answered working with Javier A. He was very helpful.

Service
Quality

Date of experience: May 30, 2022

Thumbnail of user saddamh3
Bangladesh
1 review
0 helpful votes
  • Send Message
November 6th, 2018
Verified purchase

I have no question about the contest. I was enable to do this job with his details. So, i am sorry for that.

Date of experience: November 4, 2018

Thumbnail of user andrijar
Croatia
1 review
0 helpful votes
  • Send Message
November 6th, 2018
Verified purchase

Bailey E. Was really good and fast. There was a minor glitch with accepting the project, but it was resolved in no time.

Service
Value
Quality

Date of experience: November 4, 2018

Thumbnail of user qutubh
India
1 review
1 helpful vote
  • Send Message
March 7th, 2019
Verified purchase

I am happy to have Katie as the support, She helped me and resolved my issue, Thanks for the help. I appreciate that.

Date of experience: March 6, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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